Elevator Locations/Outage Options/Accessible Pathways

Elevator access iconClick on the following link below to be taken to the webpage section below:

Elevator Locations 
Elevator Dimensions 
Elevator Buttons 
Elevator Outage Options 
Station-specific Outage Options 
Accessible Pathways 
White Courtesy Phones

ELEVATOR LOCATIONS

All BART stations have accessible elevators. In some stations you may need to use two different elevators to get from the street to the train platform level. If you arrive at a BART station and are unable to enter or exit the station because the elevator is not working, contact the Station Agent. They will help you enter or exit in another way if possible, or refer you to an alternate means of transportation such as a bus or Paratransit.

If you find out in advance that an elevator is not working at the station you want to go to, call the BART Transit Information Center to find out what transit alternatives are available to you. To check the status of elevator operation at any station, call (510) 834-LIFT or (888) 2-ELEVAT. In case of fire, do not use the elevators.

You can also sign up for elevator status alerts via email or text. The official BART app offers in-app notifications of BART elevator outage alerts based on selected stations, days of the week and timeframe of travel.

If you need to communicate with the Station Agent while inside the elevator, use the emergency telephone. If the Station Agent does not answer within 90 seconds, your call will be directed to BART Central Dispatch. If the emergency telephone is picked up for at least two minutes but there is no voice communication, BART will treat this as a call for assistance. This ensures that help is available to elevator passengers even if they are unable to speak.

Select elevators have prototype fare gates near elevators to bring the elevator into the paid area. The following stations have prototype fare gates to enclose elevators:

  • Coliseum concourse (completed Aug 2020)
  • Concord concourse (completed Oct 2020)
  • Montgomery platform (completed Dec 2020)
  • Bay Fair platform (completed July 2020)
  • Balboa Park platform (completed August 2021)
  • Embarcadero platform (completed December 2021)
  • El Cerrito Plaza platform (two elevator fare gates) (completed May 2022)
  • Rockridge platform (completed July 2022)
  • Walnut Creek concourse (completed October 2022)
  • North Berkeley platform (completed December 2022)
  • Civic Center platform (completed January 2023)
  • Planned elevator enclosure fare gates to be completed in 2023:
  • Orinda concourse (by April 2023)
  • Powell platform (by April 2023)

ELEVATOR DIMENSIONS

We have created this Elevator Dimension Guide to provide the dimensions of each elevator systemwide to help plan your journey. It outlines the dimensions of each elevator in the system including measurements of the door, width, length, and diagonal space across the floor. 

Click on the image below to download a PDF of the Elevator Dimension Guide

BART Elevator Dimension Guide

ELEVATOR BUTTONS

  • S=Street level
  • C=Concourse
  • P=Platform (There may be two levels for platforms: UL=Upper Level and LL=Lower Level)
  • M=Muni (Muni system connected with San Francisco BART, but not all BART in San Francisco will have the connections)

Station Elevator Status: 510-834-5438 (LIFT) or 888-235-3828 (888-2-ELEVAT).

ELEVATOR OUTAGE OPTIONS

BART has identified specific options -- by station and elevator -- for riders to reach their destination if an elevator is out of service. These recommendations are based on reducing the amount of travel time it would add to a passenger’s trip. Options include:

  • Alternative elevator
    • If another elevator exists at the station that will take the rider to their desired location (e.g. street or platform) and is in service, the alternate elevator is always recommended as the passenger’s primary option
  • Backtracking
    • If a station has two platforms, each one with its own elevator, the rider may use the platform with the working elevator, even if it requires going in the direction away from their destination. Although this will add time to the rider’s trip, they can stay within the BART system and will not need to navigate a potentially unfamiliar transit or fare system. 
    • Boarding example: A rider who is boarding at San Leandro to go to San Francisco cannot go to the correct platform because of an out-of-service elevator. They go to the other platform and board a Dublin or Warm Springs train, disembark at Bay Fair, and board the San Francisco train there. 
    • Exiting example: A rider who is coming from San Francisco cannot exit the platform at El Cerrito Plaza due to an out-of-service elevator. They remain on the train until El Cerrito Del Norte and change platforms (using both elevators), board a San Francisco or Warm Springs train, and exit at El Cerrito Plaza on the other platform. 
  • Transit
    • If an alternate elevator or backtracking is not available, the next option available for a rider is to use bus transit to or from an alternative station. The outage option lists the transit operator and closest station. Rider and staff can also dial 511 or reference the BART App for transit information. 
  • Mitigation Trip
    • If an alternate elevator or backtracking is not available or the transit alternative requires excessive time, the next option available for a rider is to request a Mitigation Trip in a wheelchair-accessible vehicle. Passengers will need to inform a Station Agent or BART Customer Service (use the white call box) if they need a Mitigation Trip. Riders can request Mitigation Trips for other reasons, including:
      • Bus transit is not available because of location, time, and/or day; 
      • Traveling after dark; 
      • Bad weather; 
      • Traveling on the last train of the night; 
      • The designated transit waiting area feels unsafe; 
      • The rider is at the end of the line and backtracking or transit is severely limited or not available; or 
      • Other reasons at discretion of staff or rider. 
  • Mitigation Shuttle
    • In some cases, BART may decide to set up a Mitigation Shuttle to wait at a station and provide trips to and from a station with a working elevator. An example of when a shuttle might be set up would be a high-use station without backtracking or good transit options during peak commute hours. Riders can obtain more information about any Mitigation Shuttles from the BART Elevator Alerts or Station Agents.
  • Illustration showing Elevator help options

Illustration showing Elevator help options

STATION-SPECIFIC ELEVATOR OUTAGE OPTIONS

BART has identified specific alternative options for riders to reach their destination if an elevator is out of service for the following stations:

12th Street Oakland City Center 
Ashby 
Daly City 
El Cerrito del Norte 
El Cerrito Plaza 
Fruitvale 
Hayward 
MacArthur 
Millbrae 
Pleasant Hill/Contra Costa Centre 
Powell St 
San Francisco International Airport 
San Leandro 
South Hayward 
Union City 
Walnut Creek 
Warm Springs/South Fremont 
West Dublin/Pleasanton 
West Oakland

ELEVATOR LOCATIONS AND ACCESSIBLE PATHWAYS

Learn more about the accessible pathways of each station.

12th St. Oakland City Center 
16th St. Mission (SF) 
19th St. Oakland 
24th St. Mission (SF) 
Ashby (Berkeley) 
Balboa Park (SF) 
Bay Fair (San Leandro) 
Castro Valley 
Civic Center/UN Plaza (SF) 
Coliseum 
Colma 
Concord 
Daly City 
Downtown Berkeley 
Dublin/Pleasanton 
El Cerrito del Norte 
El Cerrito Plaza 
Embarcadero (SF) 
Fremont 
Fruitvale (Oakland) 
Glen Park (SF) 
Hayward 
Lafayette 
Lake Merritt (Oakland) 
MacArthur (Oakland) 
Millbrae 
Montgomery St. (SF) 
North Berkeley 
North Concord/Martinez 
Oakland Int'l Airport 
Orinda 
Pittsburg/Bay Point 
Pleasant Hill/Contra Costa Centre 
Powell St. (SF) 
Richmond 
Rockridge (Oakland) 
San Bruno 
San Francisco Int'l Airport 
San Leandro 
South Hayward 
South San Francisco 
Union City 
Walnut Creek 
Warm Springs/South Fremont 
West Dublin/Pleasanton 
West Oakland

WHITE COURTESY PHONES

All BART Stations have public white courtesy telephones near the elevator locations and through out the station at all levels  which will connect to a BART Station Agent or connect to the BART’’s Operating Central Center (OCC).