Customer Services Center


BART has a Customer Services Center located in the Lake Merritt BART Station at 800 Madison St in Oakland. It is open to serve you Monday through Friday from 7:30 a.m. to 5:00 p.m.  We are closed for certain holidays including: New Year’s Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Fourth of July, Labor Day, Veteran’s Day, Thanksgiving, and Christmas. 

Following are the services we provide to our customers from this location.  If what you need is not listed below, please call 510-464-6000 and you will be given further information and assistance.

Tickets Available for Purchase

We accept cash, debit and credit cards up to $500, and approved transit vouchers.

Tickets for Sale include:

blue ticket

High Value BLUE Tickets

$45 ($48 Value)    $60 ($64 Value)

 

green ticket

GREEN Senior Tickets (65 years & older)

$9 ($24 Value)

 

red ticket

RED Tickets for Children 5-12 years and Qualified Persons with disabilities.

$9 ($24 Value)

ORANGE Ticket exchanges

Damaged and Demagnetized Orange tickets can be replaced by another $16.00 orange ticket. If your cash value is less than $16, you must add cash so that you can get a new $16.00 ticket.

Paratransit Ticket Books

To apply for ADA paratransit eligibility go to: www.eastbayparatransit.org/  We sell tickets for this service

$10 book of 10 Tickets

$40 book of 40 Tickets

Bicycle Locker Rental and Bike Link Cards

Call 510.464.7133 to inquire about the availability of monthly bike locker rentals. We also sell Bike Link Cards for use with daily electronic bike lockers located throughout the system at various locations. See http://www.bart.gov/guide/bikes for information about your station.

Clipper Services

clipper

We will load value onto Clipper Cards, including e-cash and passes for all participating Clipper Transit operators (AC Transit, Caltrain, Golden Gate Transit, San Francisco Muni, SamTrans, VTA, Napa Solano).  We distribute adult and senior Clipper cards.  Youth applications can be picked up and dropped off at the Customer Services Center, but the card will be sent to you in the mail.

For issues such as Clipper refunds, funding problems, or reporting of lost or stolen cards, go to www.clippercard.com, or call 877-878-8883.

Tickets by Mail
Send us a completed mail order form with a check or money order to receive your tickets by mail. Visit www.bart.gov/ticketsbymail to obtain the order form.

Regional Transit Connection (RTC) Discount Identification Cards

Qualified persons with disabilities can obtain and process an application for the card at this office.  If the application is approved, a card will be mailed to you.  For more information go to:  www.bart.gov/guide/accessibility/RTC

Applications are accepted between 9:00 a.m. – 4:00 p.m. -  Monday-Friday.

Group Sales and Bulk Ticket Orders

If you are travelling in a group or wish to purchase multiple tickets of a particular denomination, you can get these tickets directly from our Treasury Department.  This includes student field trips. Students travelling in a group on an educational field trip sponsored by a school, can get a 62.5% discount for students up to age 18.  Chaperones must pay full price. To take advantage of this service, please make arrangements with us at least 3 weeks in advance. Call 510-464-6949 for more information. Chaperones are expected to facilitate the courteous and safe behavior of students travelling on BART for their excursion.