Contacting Customer Services
You can call Customer Services from 8:00am-6pm Monday-Friday (holidays excepted) at 510-464-6000.
You can call the Complaint and Comment Office at 510-464-7134 Monday-Friday 8:30am-5pm (holidays excepted) or leave us a message.
You can Send us an email
You can Tweet us at @SFBART - Customer Service Reps are staffed Monday-Friday 9am-5pm
You can pick up a postage-paid comment card from a Station Agent or write us at:Customer Services
Bay Area Rapid Transit District (BART)
P.O. Box 12688
Oakland CA 94604-2688
Trip Planning Assistance
Need help planning a BART trip? Call the BART Transit Information Center at 510-465-2278. Staff is available Monday-Friday 8:00am to 6:00pm, excluding most Holidays. Trip planning tools are available on the BART homepage.
Customer Services Center
BART's Customer Services Center on the concourse level of Lake Merritt Station, 800 Madison Street, Oakland, CA provides the following services from Monday-Friday, 7:30 am-5 pm (holidays excepted). If what you need is not listed below, please call 510-464-6000 for further information or assistance.
We will load value onto Clipper Cards, including e-cash and passes for all participating Clipper Transit operators (AC Transit, Caltrain, Golden Gate Transit, San Francisco Muni, SamTrans, VTA, Napa Solano). We distribute Adult, Youth and Senior Clipper cards. Youth and Senior cards require verification of eligibility documents (for example, driver's license, Photo ID card or birth certificate). Applications can be completed and eligibility documents verified in person on the same day or applications may be picked up and mailed to Clipper or dropped off at the Customer Services Center, but the card will then be sent to you in the mail.
For issues such as Clipper refunds, funding problems, or reporting of lost or stolen cards, go to www.clippercard.com, or call 877-878-8883.
Tickets Available for Purchase
We accept cash, debit and credit cards up to $500, and approved transit vouchers.
- Ticket Surcharge: There are ticket surcharges - $0.50 per trip for Blue tickets, 19 cents for Green and Red tickets for people with disabilities. Red tickets for youth age 5 through 18 pay a 25 cent surcharge per trip. Riders are encouraged to get the applicable Clipper card (www.clippercard.com) to avoid the surcharge.
Tickets for Sale include:
High Value BLUE Tickets
$45 ($48 Ride Value) $60 ($64 Ride Value)
GREEN Senior Tickets (65 years & older)
$9 ($24 Ride Value)
RED Tickets for Youth 5-18 years.
$12 ($24 Ride Value)
RED Tickets for Qualified Persons with disabilities
$ 9 ($24 Ride Value)
ORANGE Ticket exchanges
Damaged and demagnetized Orange tickets can be replaced by another $16 orange ticket. If your cash value is less than $16, you must add cash so that you can get a new $16 ticket. New Orange tickets are no longer sold.
Paratransit Ticket Books
To apply for ADA paratransit eligibility go to: www.eastbayparatransit.org/ We sell tickets for this service
$10 book of 10 Tickets
$40 book of 40 Tickets
Bicycle Locker Rental and Bike Link Cards
Call 510-464-7133 to inquire about the availability of monthly bike locker rentals. We also sell Bike Link Cards for use with daily electronic bike lockers located throughout the system at various locations. See http://www.bart.gov/guide/bikes for information about your station.
Regional Transit Connection (RTC) Discount Identification Cards
Qualified persons with disabilities can obtain and process an application for the card at this office. If the application is approved, a card will be mailed to you. Applications are accepted Monday – Friday, 9 am – 4 pm. For more information go to: www.bart.gov/guide/accessibility/RTC.
Group Sales and Bulk Ticket Orders
If you are travelling in a group or wish to purchase multiple tickets of a particular denomination, you can get these tickets directly from our Treasury Department. This includes student field trips. Students travelling in a group on an educational field trip sponsored by a school, can get a 62.5% discount for students up to age 18. Chaperones must pay full price. To take advantage of this service, please make arrangements at least 3 weeks in advance. Call 510-464-6949 for more information. Chaperones are expected to facilitate the courteous and safe behavior of students travelling on BART for their excursion.