How To


Pay A Citation

1) Pay the citation by mail or going to: www.citationprocessingcenter.com. If you make payment by mail, send the proper amount of penalty in money order or check, payable to BART. Do not send cash. Enclose the notice of parking violation with your payment and/or proof of correction(s). Write your citation number on your payment. Mail to:

BART
Citation Processing Center
P.O. Box 10479
Newport Beach, CA 92658 - 0479

2) Contest the citation by submitting a written appeal at www.citationprocessingcenter.com or mail your appeal with any supporting information to the address noted above. Your payment or appeal must be received within 21 days of the citation date. Submitted documents will not be returned.

Ignoring the time limits shall result in immediate action in the form of additional penalties and an eventual lien hold being placed on your vehicle registration with the Department of Motor Vehicles. Vehicles with 5 or more citations will be impounded or immobilized pursuant to California Vehicle Code Section 22651(i)(1) and 22651.7.

Note: CVC sections 4000(a)(1), 5200, and 5204 require vehicle inspection and evidence of violation correction. Evidence of correction may be obtained at any police agency during regular business hours. If corrected, bail on these violations is reduced to $10.00 per violation. Valid proof of each correction and $10.00 per corrected violation must be received within 21 days of the citation date or penalties will accrue.

You can locate lost or misplaced tickets by visiting www.citationprocessingcenter.com.

 


Protect yourself on and around BART

 

Safety Tips
Protecting Your Vehicle
Keeping An Eye Out For Suspicious Behavior

 


Report a crime or suspicious activity on BART

 

Depending where you are, there are several different options in reporting criminal or suspicious activity. The following will list your options on how to report these matters to the BART Police:

On a BART train:

  • If you have cell phone coverage, call BART Police at 510-464-7000 or toll-free at 877.679.7000.
  • Use the BART Watch App, a free mobile app for both iOS and Android that allows you to quickly and discreetly report criminal or suspicious activity directly to BART Police. Use BART Watch to send a text description of what you're seeing, attach a picture and select from a list of locations and categories to assist BART Police in their response. Reports can be anonymous. The app is also available in Spanish and Chinese.
  • You may also use the train intercom located at the ends of each train car. This will allow you to make your report to the train operator who will forward the information to the police department's communications center.
  • In a BART station: Contact a Police Officer or Station Agent. You may contact the Agent either in person, or you may use a white courtesy phone. Several of these phones are located throughout the station, including on the platforms.
  • Please note that calling 9-1-1 may go to CHP first. You can always call BART Police at 510-464-7000.

In a station parking lot or off BART property:

  • Contact a BART Police Officer or Community Service Officer who patrol BART parking lots.
  • BART parking lots are equipped with emergency phones. These phones are located throughout the parking lots and are mounted on light standards. Blue signs and blue strobe lights are posted where the phones are located. The phones go directly to the Police Department's Communications Center.
  • If you have cell phone coverage, call BART Police at 510-464-7000 or toll-free at 877.679.7000.

BART Watch App:

BART Watch is a free mobile app for both iOS and Android that allows you to quickly and discreetly report criminal or suspicious activity directly to BART Police. Use BART Watch to send a text description of what you're seeing, attach a picture and select from a list of locations and categories to assist BART Police in their response. Reports can be anonymous. The app is also available in Spanish and Chinese. The app can be downloaded from Google Play and the App Store for iOS.


File a Report

If you have been a victim of a crime while using BART and would like to file a non-emergency police report with the BART Police Department please contact 510-464-7000. 


Commend or make a complaint about alleged misconduct by a BPD employee

BART Police Department Policy 1020 "Internal Investigation of Allegations of Misconduct" is in place so that citizens can make inquiries or complaints about alleged misconduct by any BART Police Department employee, or submit a commendation.

To commend an employee, you may use the following form:

Commendation Form in English.pdf

Commendation Form in Korean.pdf 

Commendation Form in Spanish.pdf  

Commendation Form in Vietnamese.pdf

Commendation Form in Chinese.pdf  

If you have a complaint against a member of the BART Police Department, you may use the following form to submit it:

Complaint Form in English.pdf

Complaint Form in Korean.pdf

Complaint Form in Spanish.pdf

Complaint Form in Vietnamese.pdf

Complaint Form in Chinese.pdf 

You may also email Internal Affairs at ia@bart.gov or call 510-464-7029. 


Inquire about careers with the BART Police Department

Those interested in careers and job openings with the BART police should visit our employment page. For further information, contact the Police Department's Personnel and Training section at 510.464.7073. For all BART openings visit www.bart.gov.jobs


Obtain a Law Enforcement Pass

The Law Enforcement Security Enhancement Program (LESEP) came about as a result of BART's Inter-Departmental Task Force on Fare Evasion in an effort to reduce Fare Evasion in the BART System, which is a major problem.  LESEP is part of our strategy to reduce these losses by providing authorized, secured BART system access to active, full-time, sworn Officers and District Attorney Investigators from pre-authorized SF Bay Area Law Enforcement Agencies. To be eligible, a Peace Officer has to have the authority to carry a firearm while off-duty. As part of LESEP, authorized Officers will receive BART ID cards also known as LEO passes, which allow BART-riding privileges. For questions regarding the LESEP, call the LESEP hotline at 1-877-679-7000, option #9, then option #4. For more information on LESEP:

Download the LESEP Details Brochure (.pdf)

Download the LESEP Request Form (.pdf)

 


General Orders, Policies and Procedures

The "Policies and Procedures Manual" contains the operational orders established by the Police Department to maintain the safety of our employees while we provide public safety and police services to our stakeholders.

Bay Area Rapid Transit Police Department Policy Manual