Privacy Policy


Privacy at the BART Website
Because we receive certain types of information from visitors to the BART website, we want you to understand the terms and conditions regarding the use of that information. The following privacy statement discloses what information we receive and how we use it.

What type of information does BART receive at its website?
The information we receive depends upon what you do when visiting this site. In general, we receive two types of information: The personal information you provide voluntarily, and aggregated information about users as a whole.

Personal Information
We may request personal information, e.g. when you submit comments, enter a contest, subscribe to an email list, plan a BART trip using your address or location, etc. This personal information may include your name, email address, phone number, street address, your location, etc. If you use BART's online employment application, we may request other types of personal information required to process your application.

Aggregated Information
We receive certain types of aggregated information about general activity at the BART website. This does not include personal information, but does include how many times the BART website is visited, which pages or search terms are requested most, what domain name visitors are coming from and the date and time of each visit.

How is this information used?
The personal information you voluntarily provide is used to fulfill your request, e.g. reply to your comments, enter you in a contest, subscribe you to an email list, plan your BART trip using your address or location, etc. BART does not share, sell, trade, or rent personal information to anyone, or disclose that information except: 1) When the purpose and manner of the disclosure has been disclosed to you prior to your providing the information, or 2) When disclosure is required by law.

The aggregated information we receive is compiled for statistical analysis and reporting. It helps us build a better website for you. For example, it helps us determine things like which areas of the BART website you like and don't like based on traffic to those areas, peak traffic hours, etc. BART may share aggregated information with third parties and include it in public records.

  • The BART website uses a third party Digital Subscription Management (DSM) service called GovDelivery. When using it, you may voluntarily provide certain information, some of which may identify you personally, such as your name or email address. GovDelivery does not share information gathered through BART with third parties for promotional purposes. To find out more about GovDelivery, their technology, their privacy policy and other information visit the GovDelivery Privacy Overview.
  • The BART website uses a third party traffic measurement service called Google Analytics to gather and compile website usage information. Google Analytics may collect your IP address and the page URL you are visiting. It may set a cookie that will enable it to function properly. To find out more about Google Analytics, their technology, their privacy policy and their opt-out alternatives visit the Google Analytics Privacy Overview.
  • The BART website uses a third party social sharing widget called ShareThis that allows you to share bart.gov content on the web more easily. This widget may collect your IP address and the page URL you are visiting. It may set a cookie that will enable it to function properly. When using it, you may voluntarily provide certain information, some of which may identify you personally, such as your email address. To find out more about ShareThis, their technology, their privacy policy and their opt-out alternatives visit the ShareThis Privacy Overview.
  • The BART website uses a third party web application performance tool called New Relic to monitor site performance. This tool may collect your IP address and browser version. It may set a cookie that will enable it to function properly. To find out more about New Relic, their technology, their privacy policy and their opt-out alternatives visit the New Relic Privacy Overview.

IP Addresses
An IP address is unique string of numbers that is assigned to your computer by your Internet service provider. This number is logged automatically by our servers whenever you visit the site, along with the time of your visit and the pages you visited. Logging IP addresses is standard practice on the Internet and is done automatically by most sites. We use IP addresses to help diagnose and fix server and application problems and otherwise administer the site.

Cookies
A cookie is a small data file that websites commonly write to your hard drive when you visit them. A cookie file contains information that can identify you anonymously in order to track traffic patterns and add functionality to the website. Our cookies don't identify you personally, but rather identify your computer when you visit our site. A cookie can't read data off your hard disk or read cookie files created by other sites. Your browser can be set to warn you before accepting cookies. In this case, you will receive the warning message with each cookie. You may choose to refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use the majority of the BART website, but you will need to allow cookies in certain areas of the site to perform certain functions. BART allows users to clear cookies.

Kids: An Important Notice
In keeping with the Children's Online Privacy Protection Act, children under 13 years of age must have permission from a Parent or Legal Guardian before providing personal information as described above. BART will not knowingly receive personal information from children under 13 years of age who have not received prior Parental Consent. When Parental Consent has been obtained, BART will receive and use personal information from children as described on this page. Any personal information from a child stored by BART will be deleted upon written request from the child's Parent or Legal Guardian. Deletion requests should be addressed to:

Website Manager
San Francisco Bay Area Rapid Transit District
300 Lakeside Drive, 11th Floor
Oakland, CA 94612-3534 USA

Updates
If we update our privacy policy, we will update this page so that you are always aware of what information is collected, how it is used and under what circumstances it is disclosed. BART reserves the right to update this privacy policy at any time. This page was last updated on May 29, 2015.

Consent
By using the BART website, you consent to the collection and use of information as described above.