Ticket Sales, Refunds, Exchanges and Donations


 

Automatic Ticket Machines
All BART stations sell tickets through automatic ticket machines that accept nickels, dimes, quarters and $1 coins, as well as $1, $5, $10 and $20 bills. Credit and debit cards may be used at all stations in select credit and debit machines. Station locations are at www.bart.gov/stations.

Online Option
The only method to purchase BART fare online is www.clippercard.com. Clipper is an all-in-one transit card that keeps track of any passes, discount tickets, ride books and cash value that you load onto it, while applying all applicable fares, discounts and transfer rules.   

In Person  
Lake Merritt (Oakland), Embarcadero (San Francisco), 12th Street/Oakland City Center (Oakland) Stations, Ferry Building (San Francisco) and San Francisco International Airport terminals sell tickets or provide services:

 

BART Customer Services Center @ Lake Merritt Station (Oakland)

Hours:                  Monday-Friday, 7:30 am–5 pm (check below for Ticket Exchange/RTC application hours)                               

Location:              Lake Merritt Station (concourse level), 800 Madison Street, Oakland, CA   94607

Telephone:           510-464-7136

Tickets/Services:

  • Cash, Debit or Credit Cards accepted for all transactions
  • Tickets for Sale: $5, $20, $45 ($48 ride value) and $60 ($64 ride value) tickets
  • Red Tickets (Youth/Disabled): Limit of 3 per person, per day
  • Green Tickets (Senior): Limit of 3 per person, per day
  • High Value Tickets: $60 ($64 ride value) available
  • Ticket Exchange: Monday – Friday, 9 am – 4 pm only, 10 ticket limit
  • Commuter Checks: Limit of 10 per person, per day. Tickets purchased are non-refundable.
  • Adult Clipper Card: Issued immediately
  • Senior Clipper Card: Issued immediately
  • Youth Clipper Card: Application accepted
  • Clipper RTC Discount ID Card (disabled): Applications accepted ONLY Monday – Friday, 9 am – 4 pm

SENIOR/DISABILITY RIDERS: If you are a senior/disabled passenger who requires an attendant on transit, you and your attendant must both have personalized RTC Discount ID Cards in order for the attendant to pay the reduced fare. Transit agencies that do not accept Clipper ® require an RTC card to be eligible for the agency’s discount fare.

 

 

Clipper® Customer Service Kiosk @ Embarcadero Station (San Francisco)

Hours:      Monday - Friday, 7 am – 7 pm; Saturday, 9 am – 2 pm

Location:  Embarcadero Station (concourse level), 298 Market Street, San Francisco, CA   94111

Tickets/Services:    

  • Cash, Personal Debit or Personal Credit Cards accepted for all transactions
  • Red Tickets (Youth/Disabled): Limit of 3 per person, per day
  • Green Tickets (Senior): Limit of 3 per person, per day
  • High Value Tickets: $60 ($64 value) available
  • Paper Commuter Vouchers & TranServe Commuter Debit/Credit Cards: Accepted
  • WageWorks or Commuter Check Debit/Credit Cards: NOT accepted
  • Adult Clipper Card: Issued immediately
  • Senior Clipper Card: Issued immediately
  • Youth Clipper Card: Issued immediately
  • Clipper RTC Discount ID Card (disabled): NOT accepted
  • Damaged Tickets: See any BART station agent

For further assistance, contact Transit Information Center at www.bart.gov/siteinfo/contact.

 

Bay Crossings @ Ferry Building (San Francisco)

Hours:      Monday - Saturday, 7 am – 7 pm, Sunday 8 am – 5 pm

Location:  1 Ferry Building (Embarcadero Blvd. and Market Street), San Francisco, CA   94111

Telephone: 415-362-0717

Tickets/Services:    

  • Cash, Personal Debit or Personal Credit Cards accepted for all transactions
  • Red Tickets (Youth/Disabled): Limit of 3 per person, per day
  • Green Tickets (Senior): Limit of 3 per person, per day
  • High Value Tickets: $60 ($64 value) available
  • Paper Commuter Vouchers & TranServe Commuter Debit/Credit Cards: Accepted. Tickets are non-refundable.
  • WageWorks or Commuter Check Debit/Credit Cards: NOT accepted
  • Adult Clipper Card: Issued immediately
  • Senior Clipper Card: Issued immediately
  • Youth Clipper Card: Issued immediately
  • Clipper RTC Discount ID Card (disabled): NOT accepted
  • Damaged Tickets: See any BART station agent

For further assistance, contact Transit Information Center at www.bart.gov/siteinfo/contact.

 

BART Ticket Exchange @ 12th Street/Oakland City Center Station (Oakland)

Hours:                   Tuesday & Thursday, 10 am – 1:30 pm, 2:45 pm – 6 pm

Location:              12th Street/Oakland City Center Station, 1245 Broadway, Oakland, CA 94612

Telephone:           Customer Services at 510-464-7134

 

Tickets/Services: Tickets with minimal values can be consolidated into a larger single ticket. Please note the following restrictions:

  • Additional cash may be required
  • 12th Street will consolidate tickets to the nearest dollar i.e. $2, $3, $4 etc.
  • All other locations will consolidate to the nearest five dollar i.e. $5, $10, $20
  • Maximum of 30 tickets per transaction
  • Tickets submitted for exchange must have been purchased by cash or debit card
  • Tickets purchased with a credit card must be processed for a refund by a Station Agent
  • No cash refunds

 

San Francisco International Airport (SFO) Terminals (6 locations)         

Location:              San Francisco International Airport, San Francisco, CA   94128

Tickets/Services: Adult, Red (Disabled/Youth) and Green (Senior) tickets are sold at:

  • Arrival Level International Terminal A
  • Arrival Level International Terminal G
  • Arrival Level Terminal 1
  • Arrival Level Terminal 2
  • Arrival Level Terminal 3
  • Departure Level International Terminal G

BART serves the San Francisco International Airport Station inside International Terminal, Level 3. All terminals are accessible by free AirTrain shuttle service. For SFO map, please go to www.flysfo.com.

 

Purchase Tickets at a Retail Location
BART red and green discount tickets are sold at some retail locations around the Bay Area.  

UPDATE:  MyTransitPlus stores have permanently closed and most vendors no longer provide BART tickets as more riders use the Clipper Card. Check www.bart.gov/tickets and selected retail vendors for latest BART ticket or smart card choices. Visit www.clippercard.com for more information on adult, disabled, senior and youth Clipper Cards.


Tickets by Mail
Send us a completed mail order form with a check or money order to receive your tickets by mail.

Purchase Tickets for a Student Group
Students on a school-sponsored field trip for an educational purpose are eligible. Students must be chaperoned by adults and enter and leave stations as a group.


Refund, Exchange or Donate Tickets
Learn more about claiming a ticket refund, consolidating tickets or donating the unused portion to local nonprofit.