Accessibility Contacts

BART is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as the State of California accessibility requirements. If you have any questions or concerns about accessibility issues, please contact the appropriate person here at BART, or at one of our partner agencies, for resolution:

 General Information or Complaints:

Bob Franklin or 510-464-6133


BART system accessibility information/complaints:

BART Customer Services Department
Georgene Norman or Mike Moran
(510) 464-7134 or


BART fare policy:

BART Financial Planning Department
Charlotte Barham
(510) 464-6379 or


Paratransit operations information/complaints (Alameda County):

East Bay Paratransit PHONE: (510) 287-5000
WestCAT (510) 724-7993
Union City Transit (510) 476-1500
LAVTA (925) 455-7510


Paratransit operations information/complaints (Contra Costa County):

East Bay Paratransit (510) 287-5000
County Connection (925) 676-7500
Tri-Delta Transit (925) 754-3060


Paratransit operations information/complaints (San Francisco County):

San Francisco MUNI (415) 351-7000


Paratransit operations information/complaints (San Mateo County):

SamTrans (650) 871-8590


BART station planning, modernization and renovation:

BART Customer Access Accessibility Division
Laura Timothy (510) 464-6466 or


Disability employment issues:

BART Human Resources Department
Patrice McElroy (510) 464-6885 or


Disability-related employment discrimination complaints:

BART Office of Civil Rights
Joan Morris (510) 464-6107 or


BART Accessibility Task Force citizen advisory group:

BART Customer Access Department
Ike Nnaji, PhD (510) 464-6173 or