SUPPORT SERVICES BUREAU
The Support Services Bureau provides the day-to-day resources and support necessary for an efficient, effective, and well managed Department. It is comprised of several units, which provide administrative support and a myriad of services to the Department. Divisions/units within the Bureau include, the BART Police 911 Dispatch Center, Property and Evidence, Budget and Payroll, Police Fleet Management, Records, Traffic, Warrants, Community Policing, Crisis Intervention Team Outreach, and Revenue Protection. Since the Support Services Bureau often serves as an interface between stakeholders in the communities served by the BART Police Department, we have the opportunity to put the Department’s community policing philosophy into practice on a daily basis. Whether a 911 call to our dispatch center, a request for a report, or working with a vendor to ensure our personnel have the equipment and resources necessary to fulfill the Mission of the BART Police Department, the staff of the Support Services Bureau work to professionally represent the Department in keeping with the BART Police Department’s Core Values; Integrity, Service, Accountability, Professionalism, and Diversity.
PROFESSIONAL STANDARDS AND TRAINING BUREAU
The Professional Standards and Training Bureau is responsible for recruitment, hiring, training, and Internal Affairs. We have developed our training to be both progressive and innovative. Annual Advanced Officer Training includes the following courses: Fair and Impartial Policing, First Aid and CPR, Reality Based Scenarios, Defensive Tactics, Arrest and Control, Impact Weapons, and Taser.
Internal Affairs investigates both citizen and administrative allegations of potential misconduct. The division consists of one lieutenant and two sergeants. The Department’s internal investigative process is critically important to preserve the integrity and professionalism of the Department; it fosters public trust and confidence in law enforcement, and ensures accountability. Internal Affairs is committed to conducting fair, thorough and timely investigations for all parties involved.
In order to best serve BART customers and employees, the Police Department has adopted a Zone Geographical Policing Structure. There are five Zones, each of which has a unique character and needs. A Zone Lieutenant commands each one of the five patrol zones, with a team of patrol Sergeants, Police Officers and Community Service Officers who are all responsible and accountable for providing 24/7 service to their areas within the BART District. Zone policing improves police services by identifying specific problems for more diligent responses while enhancing its Community Oriented Policing Problem Solving (COPPS) program.
The Criminal Investigations division is responsible for conducting follow-up investigations, seeking criminal complaints, preparing search warrants, and interviewing and interrogating witnesses and suspected criminals. The Criminal Investigations Division is comprised of a Lieutenant, a Sergeant, Detective Officers, a Crime Analyst Officer, and two Video Recovery Community Service Officers.