Contact Us

We’re here to help. There are multiple ways to contact BART depending on your needs.

BART Main Line

Phone operators are available at 510-464-6000 from 8:00 am to 6:00 pm from Monday to Friday to help direct your call.

Contact Customer Services

Call the Complaint and Comment Office

8:30 am to 5:00 pm, Monday - Friday, 24/7 voicemail

510-464-7134

Email us

Send us your email message online at the Comments, Inquiries and Complaints page.

Tweet at us @sfbart

Customer service are staffed 9:00 am to 5:00 pm, Monday - Friday

Mail us a comment card

Pick up a postage-paid comment card from a Station Agent or write:

Customer Service
Bay Area Rapid Transit District (BART)
P.O. Box 12688
Oakland, CA 94604-2688

Trip Planning Assistance

Need help planning a BART trip? Call the BART Transit Information Center.

8:00 am to 6:00 pm, Monday - Friday excluding most holidays

510-465-2278

You can also see the Station Agent for on-site assistance during regular BART hours.

Si desea recibir ayuda para planificar su recorrido en tiempo real, sírvase poner en contacto con el Centro de Información sobre el Transporte de BART llamando al 510-465-2278, de lunes a viernes, de 8:00 a.m. a 6:00 p.m. (cerrado los fines de semana y principales días festivos). Hable con el Agente de la Estación si requiere ayuda durante horas hábiles de BART.

如欲獲得即時協助以規劃行程,請聯絡 BART 的交通資訊中心,電話為 510-465-2278,服務時間是平日上午 8:00 至晚上 6:00(週末及主要假日休息)。在 BART 正常行車時間內,請見站務人員,尋求現場協助

Trip planning tools are also available on the BART homepage and on the official BART app.

BART Police

Call BART Police Dispatch to report crimes in progress, suspicious activity, or to file a police report.

Emergency

510-464-7000 or 911

Non-emergency

877-679-7000
or visit Contact BART Police page

Download the BART Watch app to discreetly text BART dispatch to report criminal or suspicious activity.

Complaints about BART Police

Office of the Independent Police Auditor

510-874-7477

Other Helpful Contacts

TDD (Telecommunications Devices for the Deaf)

510-839-2220

Elevator Availability

510-834-LIFT
or 888 235-3828

Lost & Found

510-464-7090
or visit the Lost and Found page

Graffiti Hotline

510-464-6740

Board of Directors

San Francisco Bay Area Rapid Transit District
P.O. Box 12688
Oakland,CA 94604-2688
(510) 464-6095
BoardofDirectors@bart.gov

Public Records Request

Your request should be specific and should describe the records in detail (including time frame if applicable) to ensure identification of responsive records. Access to District records are regulated by the California Public Records Act.

Public Records Request
c/o District Secretary
San Francisco Bay Area Rapid Transit District
300 Lakeside Drive, 23rd Floor,
Oakland, California 94612
records@bart.gov