There are multiple ways to contact BART depending on your needs.
BART operators at 510-464-6000 can help direct your call.
Contacting Customer Services
You can call Customers Services from 8:00am-6pm Monday- Friday at 510-464-6000.
You can call the Complaint and Comment Office at 510-464-7134 Monday-Friday 8:30am-5pm or leave us a message.
You can Send us an email
You can Tweet us at @SFBART - Customer Service Reps are staffed Monday-Friday 9am-5pm
You can pick up a postage-paid comment card from a Station Agent or write us at:Customer Service
Bay Area Rapid Transit District (BART)
P.O. Box 12688
Oakland CA 94604-2688
Trip Planning Assistance
Need help planning a BART trip? Call the BART Transit Information Center at 510-465-2278. Staff is available Monday-Friday 8:00am to 6:00pm, excluding most Holidays. Trip planning tools are available on the BART homepage.
Contacting BART Police
Call BART Police Dispatch to report crimes in progress, suspicious activity,
or to file a police report 510-464-7000 or 911
Contact BART Police for non-emergency police matters 877 679-7000
For additional BART Police contact information visit: www.bart.gov/about/police/contact
Complaints About BART Police
Office of the Independent Police Auditor 510 874-7477
Other Helpful Contacts
TDD (Telecommunications Devices for the Deaf)510 839-2220
Elevator Availability 510 834-LIFT or 888 235-3828
Lost & Found 510 464-7090 or www.bart.gov/lostandfound
Graffiti Hotline 510 464-6740
Public records requests can be submitted in person, mailed or emailed to:Public Records Request
c/o District Secretary
San Francisco Bay Area Rapid Transit District
300 Lakeside Drive, 23rd Floor, Oakland, California 94612
Your request should be specific and should describe the records in detail (including time frame if applicable) to ensure identification of responsive records. Access to District records are regulated by the California Public Records Act