Contact BART


email

Send us an email

Tweet us at @SFBART Customer Service Reps are staffed Monday-Friday 9am-5pm

  
mail

Pick up a postage-paid comment card from a Station Agent or write:

     Customer Service
     Bay Area Rapid Transit District (BART)
     P.O. Box 12688
     Oakland CA 94604-2688

  
 

Comments and Complaints

 8:30 a.m. to 5:00 p.m., Monday-Friday, 24/7 voice mail510 464-7134
  
  
telephone

Transit Information
Please Note: Starting 6/5/17, operators will take calls from 8:00 a.m. to 6:00 p.m., Mondays to Saturdays. The center will be closed Sundays.

QuickPlanner, Real Time Departures and news updates are available 24/7 on the BART homepage.

  
 Local Telephone Numbers
 Oakland/Berkeley/San Leandro510 465-2278
  
 San Francisco/Daly City415 989-2278
  
 South San Francisco/San Bruno/San Mateo650 992-2278
  
 Concord/Walnut Creek/Lafayette/
Antioch/Pittsburg/Livermore/Orinda
925 676-2278
  
 Hayward/San Leandro/Fremont/
Union City/Dublin/Pleasanton
510 441-2278
  
 Richmond/El Cerrito510 236-2278
   
 All other locations510 465-2278
  
 BART Police  
 Emergency911
 Non-emergency877 679-7000
   
 Complaints About BART Police 
 Office of the Independent Police Auditor510 874-7477
  
 Reporting Security, Safety or Hazardous issues
For urgent matters on BART dial 911, call (510) 464-7000, use the train intercom or contact a station agent. For non-emergency matters, call (877) 679-7000.
  
 TDD510 839-2220
  
 Elevator Availability510 834-LIFT or 888 235-3828
  
 Lost & Found510 464-7090
or http://www.bart.gov/lostandfound
   
 Graffiti Hotline510 464-6740

 

Public records requests can be submitted in person, mailed or emailed to:

Public Records Request
c/o District Secretary
San Francisco Bay Area Rapid Transit District
300 Lakeside Drive, 23rd Floor, Oakland, California 94612
Email: records@bart.gov

Your request should be specific and should describe the records in detail (including time frame if applicable) to ensure identification of responsive records. Access to District records are regulated by the California Public Records Act