Contact BART


Send us an email

Tweet us at @SFBART Customer Service Reps are staffed Monday-Friday 9am-5pm


Pick up a postage-paid comment card from a Station Agent or write:

     Customer Service
     Bay Area Rapid Transit District (BART)
     P.O. Box 12688
     Oakland CA 94604-2688


Comments and Complaints

 8:30 a.m. to 5:00 p.m., Monday-Friday, 24/7 voice mail510 464-7134

Transit Information
Please Note: Operators available Monday-Friday 8:00am to 6:00pm, excluding most Holidays.

QuickPlanner, Real Time Departures and news updates are available 24/7 on the BART homepage.

 Local Telephone Numbers
 Oakland/Berkeley/San Leandro510 465-2278
 San Francisco/Daly City415 989-2278
 South San Francisco/San Bruno/San Mateo650 992-2278
 Concord/Walnut Creek/Lafayette/
925 676-2278
 Hayward/San Leandro/Fremont/
Union City/Dublin/Pleasanton
510 441-2278
 Richmond/El Cerrito510 236-2278
 All other locations510 465-2278
 BART Police  
 Non-emergency877 679-7000
 Complaints About BART Police 
 Office of the Independent Police Auditor510 874-7477
 Reporting Security, Safety or Hazardous issues
For urgent matters on BART dial 911, call (510) 464-7000, use the train intercom or contact a station agent. For non-emergency matters, call (877) 679-7000.
 TDD510 839-2220
 Elevator Availability510 834-LIFT or 888 235-3828
 Lost & Found510 464-7090
 Graffiti Hotline510 464-6740


Public records requests can be submitted in person, mailed or emailed to:

Public Records Request
c/o District Secretary
San Francisco Bay Area Rapid Transit District
300 Lakeside Drive, 23rd Floor, Oakland, California 94612

Your request should be specific and should describe the records in detail (including time frame if applicable) to ensure identification of responsive records. Access to District records are regulated by the California Public Records Act