Elevator Outage Options
IF PLATFORM 1 (BERRYESSA/NORTH SAN JOSÉ) ELEVATOR IS OUT OF SERVICE AND RIDER IS:
ARRIVING FROM THE STREET (rider cannot access trains)
Rider should backtrack to South Hayward and board desired train. Use Platform 2 elevator.
Alternative Option: Rider can take AC Transit to another BART station. The closet station is South Hayward.
If the Platform 2 elevator is also out of service, rider could take AC Transit to another station or request a Mitigation Trip.
ARRIVING FROM THE PLATFORM (rider cannot exit platform)
Rider should continue on BART to Fremont, then backtrack to Union City on next train. Exit using Platform 2 elevator.
Alternative Option: Rider can continue on BART to another station and take AC Transit to destination. The closest station is South Hayward.
If the Platform 2 elevator is also out of service, rider could take AC Transit from another station or request a Mitigation Trip.
IF PLATFORM 2 (RICHMOND, DALY CITY) ELEVATOR IS OUT OF SERVICE AND RIDER IS:
ARRIVING FROM THE STREET (rider cannot access trains)
Rider should backtrack to Fremont and board desired train. Use Platform 1 elevator.
Alternative Option: Rider can take AC Transit to another BART station. The closest station is South Hayward.
If the Platform 1 elevator is also out of service, rider could take AC Transit to another station or request a Mitigation Trip.
ARRIVING FROM THE PLATFORM (rider cannot exit platform)
Rider should continue on BART to South Hayward, then backtrack to Union City on next train. Exit using Platform 1 elevator.
Alternative Option: Rider can continue on BART to another station and take AC Transit to destination. The closest station is South Hayward.
If the Platform 1 elevator is also out of service, rider could take AC Transit from another station or request a Mitigation Trip.
ENTERING UNION CITY STATION
Check the status of out of service elevators ELEVATOR ALERTS
The train platforms at Union City Station are located on a raised platform. Concourse is on the street level.
There are two separate elevators for either San Francisco, Richmond bound trains or Berryessa/North San José bound trains. Both separate elevator doors open inside the paid area on the concourse level. Press “P” for train platform level.
At the train platform level, from either elevator, you will be approximately at the center of the train boarding area.
EXITING UNION CITY STATION
The train platforms at Union City Station are on located on a raised platform.
Two separate elevators for either San Francisco, Richmond bound trains or Berryessa/North San José bound train located approximately at the center of the train boarding area. Press “C” for concourse, street level.
When exiting from either elevator, you will be inside the paid area.
