Paratransit Service
Working with other local transit operators, BART provides ADA paratransit service to individuals whose disability prevents them from accessing, boarding, or riding BART trains. ADA service is provided by lift vans and is by reservation only. ADA service is available after the rider is certified as eligible under ADA guidelines.
Information found on this website can be provided in an alternative format upon request. Please contact Customer Access and Accessibility Department at 510-874-7366 to speak to, Elena Van Loo or email, evanloo@bart.gov. BART will do its best to provide the requested alternative format within a reasonable time.
Contact the following agencies for information on requirements, certification, and reservations:
In Western Contra Costa and Alameda Counties
East Bay Paratransit
510-287-5000
In San Francisco
SF Paratransit
415-351-7000
In Eastern Contra Costa County
County Connection Link
925-676-7500
Tri Delta Transit
925-754-6622
In Eastern Alameda County
Wheels
925-455-7565
In San Mateo County
Redi-Wheels
650-369-1797
The Alameda County Transportation Commission (Alameda CTC) contributes to East Bay Paratransit through Measure B Sales Tax funds. 1.49% of the net revenues from the Measure B Sales Tax are allocated to BART and help support ADA mandated paratransit in north and central Alameda County. In November 2014, voters approved a new Measure BB, which increases the tax to 1% and also increases the percentage of paratransit dedicated funds that East Bay Paratransit receives.
Alameda CTC provided the initial funding for an innovative project that allowed BART to prepare an illustrated guide on how to use the BART system. This project, which is called "Learn BART! A Picture Guide to Riding BART," is aimed towards seniors, people with disabilities, people with limited English, and others who find navigating the BART system challenging. You can download the booklet here.