Office of the Independent Police Auditor (OIPA)

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How to File a Complaint: 

If you’re a victim of, or a witness to, misconduct by the BART Police Department and would like to file a complaint, please call (510) 874-7477. You may also fill out a complaint form  – see below. Although a form is not required to initiate a complaint, a completed form will contain much information that is needed to conduct a thorough investigation.

If you’re calling to make a complaint regarding BART District Personnel (non-police), please click here. To contact the BART Police Department, please click here for their contact information.

Complaint Form
Download a complaint form, fill it out and mail, fax or email it to us, or you may fill out an online complaint form. Our contact information is listed below.

Complaint Process | OIPA Informational Brochure
Read our informational brochure  to find out what happens after you file a complaint.

You may also file a complaint with the BART Police Citizen Review Board by making a public comment at one of their meetings. Or you can file a complaint with the BART Police Department Office of Internal Affairs by calling (877) 679-7000 or by emailing

Every individual regardless of religion, race, immigration or documentation status, or national origin should feel safe to seek and obtain assistance from OIPA. You can file a complaint if you are not a citizen and regardless of your immigration status.



OIPA Contact Information:

BART Office of the Independent Police Auditor
300 Lakeside Drive, 14th Floor
Oakland, CA 94612
Mail: P.O. Box 12688, Oakland, CA 94612-2688
Phone: (510) 874-7477 | Fax: (510) 874-7475

OIPA Staff
Russell G. Bloom, Independent Police Auditor
Patrick J. Caceres, Independent Police Investigator
Sarah Celso, Senior Administrative Analyst

Interpretive services are available by calling BART Language Assistance Services at (510) 464-6752.


Mission & Duties: 

Mission Statement
It is OIPA's mission to provide all members of the public with effective and independent oversight of the BART Police Department by conducting unbiased and thorough independent investigations and reviews of police department investigations, making policy recommendations to improve the performance of the police department, and maintaining continual communication with members of the public in the BART service area.

As defined by the
BART Citizen Oversight Model adopted by the BART Board of Directors, OIPA is charged with a number of specific duties. Among them are the following:

  • Accept complaints of misconduct against BART police officers

  • Investigate complaints filed with this office that involve allegations of unnecessary or excessive use of force, racial profiling, sexual orientation bias, sexual harassment, the use of deadly force, and suspicious and wrongful deaths

  • Review Internal Affairs investigations conducted by the BART Police Department, including those cases where the complainant has sought to appeal the findings issued by Internal Affairs

  • Develop an alternative dispute resolution process for resolving some complaints

  • Respond to the scene of officer-involved shooting incidents and monitor the ensuing BART Police Department investigation

  • Develop recommendations to improve BART Police Department policies

  • Maintain a regular program of community outreach

  • Prepare annual reports for the public and the BART Board of Directors