BART is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as State of California accessibility requirements.
Please fill out, Comments, Inquiries, Complaints, Praises, Maintenance Issues form with questions or comments related to accessibility, or contact BART’s Customer Services Department at 510-464-6000 (Monday through Friday, 8am to 5pm).
If you have questions, are requesting reasonable accommodations or would like information about the BART Accessibility Task Force (BATF), please email [email protected] or contact Elena Van Loo at 510-874-7366 for assistance.
Clipper Card Customer Service
BART only assists with the initial application for new Clipper Access cards, formerly known as the Regional Transit Connection (RTC) card for individuals with disabilities. After the initial setup, all ongoing services—such as completing the full Clipper Access process or replacing a lost or stolen card—are handled directly by Clipper Card.
For more information about the Clipper Access Discount ID card, visit 511.org. For an overview of the Clipper Card and Access program, visit the Clipper Access Card page or call 1 877 878 8883.