Accessibility Contacts

BART is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as the State of California accessibility requirements. If you have any questions or concerns about accessibility issues, please contact the appropriate person here at BART, or at one of our partner agencies, for resolution:

General Information or Complaints:

Bob Franklin
[email protected] or 510-464-6133

BART system accessibility information/complaints:

BART Customer Services Department
(510) 464-7134 or [email protected]

Paratransit operations information/complaints (Alameda County):

East Bay Paratransit PHONE: (510) 287-5000
WestCAT (510) 724-7993
Union City Transit (510) 476-1500
LAVTA (925) 455-7510

Paratransit operations information/complaints (Contra Costa County):

East Bay Paratransit (510) 287-5000
County Connection (925) 676-7500
Tri-Delta Transit (925) 754-3060

Paratransit operations information/complaints (San Francisco County):

San Francisco MUNI (415) 351-7000

Paratransit operations information/complaints (San Mateo County):

SamTrans (650) 871-8590

BART station planning, modernization and renovation:

BART Customer Access Accessibility Division
Laura Timothy (510) 464-6466 or [email protected]

Disability employment issues:

BART Human Resources Department
Patrice McElroy (510) 464-6885 or [email protected]

Disability-related employment discrimination complaints:

BART Office of Civil Rights
Amelia Smithson (510) 464-6107 or [email protected]

BART Accessibility Task Force citizen advisory group:

BART Customer Access Department
Bob Franklin (510) 464-6133 or [email protected]