Reports


Annual Report
We have developed an Annual Report that describes priority activities BART is taking in the next year to improve the system, such as getting the new train cars into service, overhauling our escalators and elevators, and beginning work to implement Measure RR projects. Download the report.


Ridership Reports
Ever wonder how many people travel between Balboa Park and Fruitvale on a typical weekday? How many people have ridden BART annually since 1972? We’ve got the answers right on our Ridership Reports page. Read more ...


Financial Information
You'll find finanical documents including the operating budget, sales tax revenue figures, Short Range Transit Plan/Capital Improvement Program and more in the BART Financials section.


BART's Role in the Region

This 2016 report discusses BART’s role in improving quality of life in the Bay Area region, and the need for action to revitalize the system’s aging infrastructure.  

Read the Report 


Reports to Congress
BART's annual Report to Congress provides a local perspective on where increased federal investments are needed and how those additional resources will help achieve national goals to increase mobility and economic productivity — as well as reducing our carbon emissions and dependence on foreign oil.

Report to Congress 2017
Report to Congress 2016
Report to Congress 2015
Report to Congress 2014
Report to Congress 2013
Report to Congress 2012
Report to Congress 2011
Report to Congress 2010


Station Profile Study
The Station Profile Study provides a snapshot of weekday BART customers at each individual BART station and for the overall system.  It was most recently conducted in spring 2015 with nearly 44,000 weekday customer interviews completed, covering topics such as access modes to stations, origin and destination locations, and demographics.  The purpose of this effort is to better understand customers' current travel needs and to anticipate their future requirements. 

While the final report is not yet available, preliminary data for key questions by entry station are now available on the Station Profile Study page.

These data update information last collected in 2008.


Customer Satisfaction Survey 
An independent research firm surveys BART customers every two years to gauge customer satisfaction, and BART uses the results to focus resources on areas that most need improvement.  The 2016 BART Customer Satisfaction Study report (.pdf) is based on 5,342 questionnaires completed by BART customers while riding on randomly selected BART cars during all hours of operation on weekdays and weekends.  Sortable data, including selected crosstabs and historical attribute ratings, as well as the 2016 questionnaire, are available below.

Customer Satisfaction: Frequencies
Customer Satisfaction: Selected Crosstabs
Customer Satisfaction: Historical Attribute Ratings
Customer Satisfaction Questionnaire (English)
Customer Satisfaction Questionnaire (Spanish)
Customer Satisfaction Questionnaire (Chinese)

 

Quarterly Performance Reports 
These reports track a number of performance indicators including service reliability, passenger environment indicators, train cleanliness, customer complaints and crime.

BART Quarterly Performance Report 2017 Q2

BART Quarterly Performance Report 2017 Q1

BART Quarterly Performance Report 2016 Q4

BART Quarterly Performance Report 2016 Q3

BART Quarterly Performance Report 2016 Q2

BART Quarterly Performance Report 2016 Q1

BART Quarterly Performance Report 2015 Q4

BART Quarterly Performance Report 2015 Q3

BART Quarterly Performance Report 2015 Q2

BART Quarterly Performance Report 2015 Q1

BART Quarterly Performance Report 2014 Q4

BART Quarterly Performance Report 2014 Q3

BART Quarterly Performance Report 2014 Q2

BART Quarterly Performance Report 2014 Q1


Ambient Air Quality Reports

BART conducts periodic ambient air quality tests to monitor for asbestos and respirable dusts in the stations systemwide.  Recent tests indicate that the ambient air at the stations meets the California Occupational Safety and Health Administration (Cal/OSHA) statutory limits for occupants.  

2016 Ambient Air Test Report

2011 Ambient Air Test Report


Energy Efficiency Assessment
The PG&E Energy Efficiency Assessment of BART train cars was conducted by Pacific Gas & Electric (PG&E) to help identify, analyze, and serve as a “roadmap” for defining and implementing cost- effective energy efficiency and modernization measures, demand response opportunities, and potential self-generation opportunities (including renewables and cogeneration).


Art in BART
The Art in BART presentation was made to the BART Board of Directors in April 2013.  This was an information-only item to provide information on ways to integrate Art into BART stations and projects.  Questions may be directed to Jennifer Easton, email jeaston@bart.gov