Refunds, Exchange, Donations

Due to COVID-19, the Ticket Exchange Booth is closed until further notice. We apologize for the inconvenience. Please visit if you need to speak to a customer service representative. (Updated: March 24, 2020)

Ticket Refunds:

You may claim a refund for the following reasons:

  • A damaged ticket that can be verified by the ticket reader;

  • Malfunction of ticket vendor, ticket gate or Addfare machine;

  • Blue tickets with more than $2.00 remaining value; and
  • Unused paratransit ticket books.

The following are not refundable:

  • Tickets less than $1
  • Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program

Replacement Tickets:

BART's Treasury Department issues replacement tickets in exchange for tickets with small residual values. When you have $10.00 worth of Blue tickets or $24.00 worth of Red or Green discount tickets, mail them to BART Treasury for a replacement ticket.

Refund Requests:

See the Station Agent who will help you process a ticket refund request, or mail your ticket along with the reason for the refund request to:

Refunds, BART Treasury Department
P.O. Box 12688
Oakland, CA 94604-2688

BART's Treasury Department will process your refund or issue you a replacement ticket. If you have a question, please call (510) 464-6841.

Ticket Exchanges:

Tickets with minimal values can be consolidated into a larger single ticket. Please note the following restrictions:

  • Additional cash may be required;
  • 12th Street will consolidate tickets to the nearest dollar i.e. $2, $3, $4 etc.;
  • Maximum of 30 tickets per transaction;
  • Tickets submitted for exchange must have been purchased by cash or debit card;
  • Tickets purchased with a credit card must be processed for a refund by a Station Agent; and
  • No cash refunds.

For more information call BART Treasury at (510) 464-6841

To exchange BART tickets visit:

BART Treasury @ 12th Street/Oakland City Center
Tuesday and Thursday 10:00 a.m. to 1:30 p.m. and 2:45 p.m. to 6:00 p.m.

(Ticket Exchange Booth is closed until further notice due to COVID-19)

Ticket Donations ("Tiny Tickets"):

Donations of tickets with unused value of less than $1 can be made to local non-profits. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury.

Submit to:

Refunds, BART Treasury Department
P.O. Box 12688
Oakland, CA 94604-2688

If you have a question, please call (510) 464-6841.