Carpool

New Carpool to BART Parking Program to be rolled out with easy app payment

BART is rolling out a new carpool program that will make it easier than ever to pay for a parking spot at BART.

Beginning June 17, 2019 BART will offer the new carpool program at four stations: Dublin/Pleasanton, Orinda, Antioch and Warm Springs stations.  Carpooling to BART increases your chances of scoring a parking spot at our high demand lots because this new program allows carpoolers to park in the permit section of the lot.  We will use these four stations to test the new program before rolling it out to other stations later this year.

Previous carpool programs including 511’s carpool permit and the Scoop to BART program will end as we work to consolidate the various carpool programs and make it easier and beneficial for all riders to carpool to any station that offers parking.  Previously designated carpool parking sections will be converted into additional permit spaces at lots as the new program is rolled out station by station.

As the new program is rolled out to stations, carpoolers will need to pay for their spot using the official BART app and must follow the rules as outlined below. The carpool feature will become available in the app prior to the program launch on June 17th. 

We will provide website updates and post signs at stations as we roll out the program to other stations systemwide.

How the new carpool program and app payment works
Rules and what you need to know
Carpool to BART FAQ
Questions About Warnings
Scoop Questions
Payment Questions
Scoop to BART Carpool Program Ending June 30, 2019
511 Carpool Permit Program To Be Phased Out
BART is Providing an Alternative to the 511 Carpool Program for Cash Payers

How the new carpool program and app payment works

Before you go:

  • Download the official BART app.
  • Create a profile and enter a Clipper card number (multiple Clipper cards can be added) and a parking payment method (credit card, debit card, Venmo or PayPal account). Be sure to enter the Clipper card number accurately.
  • Obtain a Carpool ID by selecting parking/carpool within the app.  The Carpool ID will now be stored in the app. (Carpool parking and Carpool ID will become available in the app prior to June 17th)
  • Ensure each person in a carpool has also obtained a Carpool ID through the app. 

Once at the station:

  • Park in the permit area of the lot. You may also park in a fee spot.
  • Before heading towards the station entrance, whoever is paying for the parking spot needs to open the official BART app, select Parking/Carpool and follow the prompts to select the station, enter the parking stall number, and enter the Carpool ID of passengers. (Carpool parking and Carpool ID will become available in the app prior to June 17th) 
  • Select payment method and complete the purchase.
  • After paying for the spot via the app, each person must enter the fare gates and properly tag Clipper to enter within the time limit the app provides. Make sure the faregate reads the card and displays OK and the Clipper card used is registered in the app profile.  

Rules and what you need to know:

Clipper Only

 All passengers in the carpool must use Clipper to enter the fare gates after the payment has been made to validate the payment.  One person cannot be dropped off and enter the fare gates while the other person parks and pays on the app.  Having all parties tag into our faregates is an important step to curb abuse of the carpool program and ensure only BART riders are parking in our lots.

BART will block accounts after receiving warnings of users that are not tagging their Clipper cards when entering the fare gates after the payment has been made via the app. This step also prevents fare evasion.

A BART magstripe ticket can’t be used if you want to take advantage of the easy pay by app program and to be able to park in a permit section as a carpooler.

Smart Card users (such as BART employees, LEO pass holders, and airport employee discount) will not be able to use the pay by app carpool option at this time, but we are working to offer this option soon.

Carpool IDs

A Carpool ID is specific to each person and will remain the same.  Each person in the carpool needs a Carpool ID. Carpool parking and Carpool ID will become available in the app prior to June 17th.

A valid and correct Carpool ID of the person you are travelling with must be entered.  If you get a prompt saying the passenger hasn’t joined carpool yet, you have entered the wrong Carpool ID. The person associated with the Carpool ID entered will be notified every time their ID is used and will be provided the opportunity to dispute the use of their ID, if they believe if it has been used without their authorization.  BART will block accounts after receiving warnings due to misuse.

Access to a Smart Phone

At least one person in the carpool needs a smart phone to make a carpool parking payment through the app.  Multiple accounts can be set up with one phone by logging out of one profile on the app and then creating another profile.   A user without a smart phone can use someone else’s smart phone to create the carpool account and then write their Carpool ID down for reference.

511 carpool permits to end

This new program will replace the 511 carpool permit program previously used by riders when carpooling and parking at our lots that had designated carpool parking sections. 

BART will communicate the timing of these changes to riders who currently have a 511 carpool permit. An email will be sent to permit holders and notices will be posted in the carpool section of the impacted lots. Key dates will be posted here as well.

Click here for carpoolers who want to continue to pay for parking with cash. 

Scoop users

The Scoop to BART partnership will be ending on June 30, 2019.  BART riders who currently use Scoop to find carpool matches to ride together to our stations can continue to use the app to find a match.

Starting June 17th, Scoop Users who drive to Dublin/Pleasanton, Orinda, Antioch and Warm Springs will need to pay for parking with the official BART app. 

Scoop users who drive to any other station besides the 4 listed above must obtain 511 carpool permits to be able to park in designated carpool sections and must pay for parking with one of the options listed at www.bart.gov/parking.  As BART expands the new carpool program with app payment to other stations, this option will be phased out.

BART is coordinating with Scoop to communicate the timing of these changes with riders who currently utilize the program. 

Carpool to BART FAQ

Logistics Questions

Where do I park?  You can park anywhere in a BART parking lot, including Permit areas.

How do I pay?  Pay within the app. If you do not have access to a credit card, debit card, Venmo, or PayPal* account, and need to use cash to pay for carpool, BART will provide an alternative that will allow users to carpool to BART, have access to the permit section, and pay in cash for their spot.  Click here for carpoolers who want to continue to pay for parking with cash. 

What’s the benefit of the program?  Carpool to BART gives you access to park in Permit areas, which typically fill later than the Fee areas, allowing you more flexibility in choosing when to arrive at BART.  It also offers an easy pay by app option.

What if I don’t have a smart phone? You need access to a smart phone to obtain your Carpool ID.  You can use someone else’s smart phone to create a profile and set up your carpool account and then write your Carpool ID down somewhere for reference (perhaps store it in your wallet).   At least one person in the carpool needs a smart phone to make a carpool parking payment through the app. 

I forgot to pay for parking before I entered the system, can I pay through the app now? No, you must pay for parking through the app before you tag your Clipper card at the faregates. This is an important step to prevent abuse and to ensure only BART riders are parking in our lots.  We also don’t allow this option because a citation may have already been issued by the time you remember you didn’t pay.

When entering my passenger’s Clipper ID I get a prompt that the passenger hasn’t joined carpool yet, what does that mean?

 You likely entered the wrong Carpool ID. Check the alphanumeric ID again and re-enter. This prompt is displayed when an ID that is not registered to someone is entered.

Why do you require each rider to tag into the system with Clipper after paying for parking to validate the payment?

With parking in such high demand, this step is required to ensure only BART riders are parking in our spots. It also prevents abuse of the carpool program by ensuring there is in fact more than one person in the carpool.

When will single occupancy parkers get to pay for parking using the app?

Expanding the parking payment feature to all riders will come at a later date to be determined. 

When will this carpool program and the ability to pay for parking with the app be rolled out to other stations?

We are currently testing the new program at 4 stations. Other stations will be rolled out within the year and we will communicate these dates at each station and at www.bart.gov/carpool. Each station will be added to the app as the program becomes available.

Can I create a carpool account and get a Carpool ID on a desk top?

No, you can only create an account and get a Carpool ID through the official BART app downloaded on an IOS or Android device.

Can I park overnight using the carpool program and paying via the app?

Yes, if you park for less than 24 hours total.  There is a 24-hour weekday time limit on parking in BART lots.  You must obtain an Airport/Long Term Parking Permit if parking for more than 24 consecutive hours. See www.bart.gov/parking for all parking rules.

I’m a BART employee/LEO pass holder/Airport Employee Discount pass holder can I use the app to pay for carpool parking?

Not at this time but we are working to offer this option in the near future.

I have the BART app, but I don’t see the new carpool feature, what do I do?

You need to update the app for the latest version.  Connect to Wi-Fi to update automatically if that is how apps update on your phone or update the app in the App store for iPhones (look for the “Updates” tab on the main menu) or in the Google Play store for Android phones (select the menu icon then My Apps page, click on the “update” button next to the BART Official app).  
 

Questions About Warnings

What prompts a warning?

  • When someone protests the use of their Carpool ID, the person who used it inappropriately receives a warning
  • When someone does not carpool (two people didn’t tag their Clipper cards when entering the faregate)
  • When someone carpools, but one or both users failed to enter the faregate within the time limit the app provides
  • When someone enters the faregate before app payment (e.g. they forgot to pay so paid on the train)
  • When someone enters the wrong Clipper number when creating their profile (the system will not show the user tagged their Clipper as required for validation)
  • When someone uses a Clipper that was not added to their profile in advance (e.g. user lost or misplaced their Clipper or has multiple Clipper cards and used a Clipper card not entered in their app profile)

I tagged into the fare gate with my Clipper card but I got a warning saying I didn’t. What can I do?

Be sure that you tagged in using the same Clipper card number you registered in your profile on the BART app.  If the Clipper card number on file does not match the number you tagged into the faregates with, you will receive a warning. 

Also, ensure the faregate reads your card and displays OK. Passing through too quickly and not ensuring the faregate displays OK will lead to a warning. If there is any doubt, see a Station Agent and ask them to check if you properly tagged in. 

BART will block carpool accounts after issuing a set number of warnings.

I got distracted and wasn’t able to enter the station within the time limit, I got a warning- what can I do?

You must tag your Clipper card within the designated time limit displayed in the app after you have paid for your parking spot, using the same Clipper number you have in your profile on the app.  BART requires this step to ensure only BART riders are parking in our lots.  BART will block carpool accounts after issuing a set number of warnings.

I got a warning that someone protested my use of their Carpool ID, what happened?

When a passenger Carpool ID is entered as part of the payment process, the person associated with the ID is notified and given the opportunity to dispute the use of their ID.  A warning is then issued to the account that entered the Carpool ID. You may have entered the wrong Carpool ID of your passenger. Be sure to enter the correct ID to avoid further warnings. BART will block accounts after receiving warnings due to misuse.

My carpool account was blocked, what can I do? BART blocks accounts after issuing warnings to those not following the program rules. If you feel your account was blocked in error, please contact BART Customer Services at webcustomerservices@bart.gov or 510-464-7134. 

Scoop Questions

Why is the Scoop to BART program ending? 

The Scoop to BART program was a pilot program paid for with federal grant funds that have now been used up. We are launching this new carpool program as part of our long-term efforts to modernize our parking payment and enforcement systems. We are expanding our carpool program and incentives to all riders regardless of how they find their carpool match. Scoop users can still use Scoop to find a match (and are encouraged to do so!), and can continue to park in the permit section but will need to pay for parking with the official BART app and follow the rules of the new carpool program.   

The Scoop to BART program provided free parking, why do I have to pay now?

The Scoop to BART program provided free parking as part of the pilot program.  With the end of this pilot program, parking will no longer be covered, and any remaining Scoop dashboard placards will no longer be eligible for free parking.

The Scoop to BART program allowed me park in the permit section, can I still carpool to BART and park in the permit section as long as I pay for the spot?

Scoop users who drive to Dublin/Pleasanton, Orinda, Antioch and Warm Springs can continue to park in the permit section but will need to pay for parking with the official BART app. 

Scoop users who drive to any other station besides the 4 listed above must obtain 511 carpool permits  and may park in designated carpool section or the fee section, but not the permit section.  

I currently use Scoop and drop people off before arriving at BART, can I continue to do that and take advantage of the new carpool program and pay for parking via the app?

Scoop users will need to carpool with at least one other BART rider to use the new carpool program and pay by app feature at Dublin/Pleasanton, Orinda, Antioch and Warm Springs; or the existing 511 carpool permit program at other stations with carpool designated spaces. 

To take advantage of the new carpool program and pay by app feature, you must have at least one other BART rider in your car and both of you need to tag your Clipper card when entering the faregates.  If you are carpooling to BART with Scoop you will need to ensure the individual you are carpooling with will also be riding BART and has set up a profile in the official BART app, entered a valid Clipper card, and obtained a Carpool ID.

Payment Questions

I don’t use Clipper, but I want pay for carpool parking with the app, is there an option for those of us who use paper tickets?

A BART magstripe ticket can’t be used if you want to take advantage of the easy pay by app carpool program. This is because we must be able to ensure the person paying for the parking is also a BART rider. To do this, we need a Clipper number that is linked to a BART app profile. Requiring Clipper also supports efforts to move towards 100% Clipper usage at BART and eliminate paper tickets. Clipper is cheaper and offers balance protection when registered.

I previously had EZ Rider set up to pay for parking, how can I get a refund?

Information on getting a refund from your EZ rider account can be found here (second to last question in the FAQ). Keep in mind you may want to keep funds in your EZ Rider account for days you do not carpool to BART. 

Why can’t I use Clipper to pay for carpool parking?

Clipper is a regional transit card managed by the Metropolitan Transportation Commission and does not support BART parking payment.

My company pays for parking through commuter checks, can I use those to pay?

If it is through a debit card, yes. You can not use a paper check as a payment option through the app.

I bought a group BART ticket using the BART to Airport app, can I use the official app to pay for carpool parking?

Unfortunately, you can’t because of our requirement to use Clipper to enter the fare gates. You will need to use another option to pay for parking. Visit www.bart.gov/parking for options.


Scoop to BART Carpool Program Ending June 30, 2019 

BART has partnered with MTC and rideshare app Scoop to encourage customers to carpool to BART. Download the Scoop App on Android or iOS to participate. Carpool through Scoop to any of the BART stations listed below, and receive a guaranteed parking spot in the permit area until 10 am on weekdays. Learn more about this program here.

You can use the Scoop to BART program until June 30, 2019 at the following stations:

  • Antioch
  • Colma
  • Concord
  • Daly City
  • Dublin/Pleasanton
  • Lafayette
  • Millbrae
  • North Concord
  • Orinda
  • Pleasant Hill
  • Rockridge
  • San Bruno
  • South San Francisco
  • Union City
  • Walnut Creek
  • Warm Springs
  • West Dublin/Pleasanton

BART will make every attempt to guarantee a parking space for all people that carpool with Scoop to a BART station. There are times when circumstances beyond BART’s control may prevent parking spaces from being guaranteed, such as San Francisco Giants daytime baseball games, conferences, sports victory parades and bridge closures. BART does take precautions to guarantee parking spaces under these circumstances through reduced permit sales and increased enforcement, but sometimes it is hard to protect parking spaces when getting into San Francisco is heavily impacted.


511 Carpool Permit Program To Be Phased Out

511 offers carpool permits that allow carpoolers to park in a designated carpool space at some BART stations.  

Beginning June 17, 2019, this program will be ending at the Antioch, Dublin/Pleasanton, and Warm Springs stations and carpoolers will need to use the new Carpool to BART Program with easy app payment. (information above)

Riders using other BART stations can continue to use the 511 Carpool Permits until we roll out the new Carpool to BART Program with easy app payment to all stations.

Carpool parking rules are enforced Monday through Friday, 4 AM to 10 AM. Carpool spaces are available at many stations and Daily Parking fees apply. To participate:

1. Register for a Permit
You need at least two (2) registered permit holders to participate. To register call 511 and say "rideshare" or register online.

2. Get the People
Check with family, friends and coworkers to form your carpool. Everyone you ride with needs to have their own registered permit. If you need help forming a carpool to BART, call 511 and say "rideshare."

3. Get the Parking Spot
When you arrive at the BART station, look for CARPOOL PARKING signs.  BART has designated special close-in parking spaces for carpools at most stations.  When you park your vehicle, display a BART Carpool Parking Permit for each member of your carpool (minimum of two permits) on the front dashboard before leaving the car.  Each member of the carpool needs to display their permit before leaving the vehicle.  Cars pulling in with just one person are subject to citation, even if they dropped off a passenger at BART before parking.  Note: having a carpool permit doesn't guarantee a parking space and you still need to pay the daily fee Monday through Friday, 4 AM to 3 PM.


BART is Providing an Alternative to the 511 Carpool Program for Cash Payers

511 Carpool program permits will no longer be accepted at the Antioch, Dublin, and Warm Springs stations. 511 permit holders are encouraged to use the official BART app to pay and validate carpool parking at these stations.  For those who do not have access to a credit card, debit card, Venmo, or PayPal* account, and need to use cash to pay for carpool, BART will provide an alternative to the 511 permit that will allow users to carpool to BART, have access to the permit section, and pay in cash for their spot.  Please fill out this application if you need access to the alternative program.

*Also note that PayPal accepts personal checks and will load the check value on your PayPal account.  For more details, visit the PayPal Help Center (www.paypal.com/us/smarthelp/home).