Carpool

Carpool to BART with the BART Official App

BART’s Carpool Parking program, offered through the BART Official App, allows carpoolers to purchase parking and to park anywhere in the Permit sections of BART parking lots, which typically fill later and have more availability. The program  is currently available at all BART stations with Permit parking (all stations except Glen Park and Pittsburg Center stations).

Paper carpool permits are no longer accepted, and dedicated carpool stalls are being phased out.

Quick Links

How the new carpool program and app payment works

Before you go:

  • Download the official BART app.
  • Create a profile and enter a Clipper card number (multiple Clipper cards can be added) and a parking payment method (credit card, debit card, Venmo or PayPal account). Be sure to enter the Clipper card number accurately.
  • Obtain a Carpool ID by selecting parking/carpool within the app.  The Carpool ID will now be stored in the app. 
  • Ensure each person in a carpool has also obtained a Carpool ID through the app. 

Once at the station:

  • Park in the Permit area of the lot.
  • Before heading towards the station entrance, whoever is paying for the parking spot needs to open the official BART app, select Parking/Carpool and follow the prompts to select the station, enter the parking stall number, and enter the Carpool ID of passengers.  
  • Select payment method and complete the purchase. Only one person needs to pay for the stall.
  • After paying for the spot via the app, each person must enter the fare gates and properly tag Clipper to enter within the time limit the app provides. Make sure the faregate reads the card and displays OK and the Clipper card used is registered in the app profile.  

Rules and what you need to know:

Clipper Only

 All passengers in the carpool must use Clipper to enter the fare gates after the payment has been made to validate the payment.  One person cannot be dropped off and enter the fare gates while the other person parks and pays on the app.  Having all parties tag into our faregates is an important step to curb abuse of the carpool program and ensure only BART riders are parking in our lots.

BART will block accounts after receiving warnings of users that are not tagging their Clipper cards when entering the fare gates after the payment has been made via the app. This step also prevents fare evasion.

A BART magstripe ticket can’t be used if you want to take advantage of the easy pay by app program and to be able to park in a permit section as a carpooler.

BART employees, LEO card holders, and Airport Employee Pass holders may use the app by registering their BART discount card serial number on the app instead of a Clipper card number.

Carpool IDs

A Carpool ID is specific to each person and will remain the same.  Each person in the carpool needs a Carpool ID. 

A valid and correct Carpool ID of the person you are travelling with must be entered.  If you get a prompt saying the passenger hasn’t joined carpool yet, you have entered the wrong Carpool ID. The person associated with the Carpool ID entered will be notified every time their ID is used and will be provided the opportunity to dispute the use of their ID, if they believe if it has been used without their authorization.  BART will block accounts after receiving warnings due to misuse.

Access to a Smart Phone

At least one person in the carpool needs a smart phone to make a carpool parking payment through the app.  Multiple accounts can be set up with one phone by logging out of one profile on the app and then creating another profile.   A user without a smart phone can use someone else’s smart phone to create the carpool account and then write their Carpool ID down for reference.

Carpooling Time Window

The carpool feature is currently available in the mobile application between 4 AM and 10:15 AM.

Limited Availability

At some stations with very constrained Permit areas, we will be limiting the number of carpool permits available for sale. The number of permits remaining will be displayed in the app. If the app indicates that carpool parking is sold out, do not park in the Permit area. You will need to find parking in the Daily Fee area or go to another BART station.

Carpool to BART FAQ

Logistics Questions

Where do I park?  Park in the Permit section to take advantage of later fill times and improved parking availability.

How do I pay?  Pay within the app using credit card, debit card, Venmo, or PayPal.  

What’s the benefit of the program?  Carpool to BART gives you access to park in Permit areas, which typically fill later than the Fee areas, allowing you more flexibility in choosing when to arrive at BART.  It also offers an easy pay by app option.

What if I don’t have a smart phone? You need access to a smart phone to obtain your Carpool ID.  You can use someone else’s smart phone to create a profile and set up your carpool account and then write your Carpool ID down somewhere for reference (perhaps store it in your wallet).   At least one person in the carpool needs a smart phone to make a carpool parking payment through the app. 

I forgot to pay for parking before I entered the system, can I pay through the app now? No, you must pay for parking through the app before you tag your Clipper card at the faregates. This is an important step to prevent abuse and to ensure only BART riders are parking in our lots.  We also don’t allow this option because a citation may have already been issued by the time you remember you didn’t pay.

When entering my passenger’s Clipper ID I get a prompt that the passenger hasn’t joined carpool yet, what does that mean?

 You likely entered the wrong Carpool ID. Check the alphanumeric ID again and re-enter. This prompt is displayed when an ID that is not registered to someone is entered.

Why do you require each rider to tag into the system with Clipper after paying for parking to validate the payment?

This step is required to ensure only BART riders are parking in our spots. It also prevents abuse of the carpool program by ensuring there is in fact more than one person in the carpool.

Can I create a carpool account and get a Carpool ID on a desk top?

No, you can only create an account and get a Carpool ID through the official BART app downloaded on an IOS or Android device.

I’m a BART employee/LEO pass holder/Airport Employee Discount pass holder can I use the app to pay for carpool parking?

BART employees, LEO card holders, and Airport Employee Pass holders may use the app by  registering their BART discount card serial number on the app instead of a Clipper card number.

Questions About Warnings

What prompts a warning?

  • When someone does not carpool (two people didn’t tag their Clipper cards when entering the faregate)
  • When someone carpools, but one or both users failed to enter the faregate within the time limit the app provides
  • When someone enters the faregate before app payment (e.g. they forgot to pay so paid on the train)
  • When someone enters the wrong Clipper number when creating their profile (the system will not show the user tagged their Clipper as required for validation)
  • When someone uses a Clipper that was not added to their profile in advance (e.g. user lost or misplaced their Clipper or has multiple Clipper cards and used a Clipper card not entered in their app profile)
  • When someone protests the use of their Carpool ID, the person who used it inappropriately receives a warning

I tagged into the fare gate with my Clipper card but I got a warning saying I didn’t. What can I do?

Be sure that you tagged in using the same Clipper card number you registered in your profile on the BART app.  If the Clipper card number on file does not match the number you tagged into the faregates with, you will receive a warning. 

Also, ensure the faregate reads your card and displays OK. Passing through too quickly and not ensuring the faregate displays OK will lead to a warning. If there is any doubt, see a Station Agent and ask them to check if you properly tagged in. 

BART will block carpool accounts after issuing a set number of warnings.

I got distracted and wasn’t able to enter the station within the time limit, I got a warning- what can I do?

You must tag your Clipper card within the designated time limit displayed in the app after you have paid for your parking spot, using the same Clipper number you have in your profile on the app.  BART requires this step to ensure only BART riders are parking in our lots.  BART will block carpool accounts after issuing a set number of warnings.

I got a warning that someone protested my use of their Carpool ID, what happened?

When a passenger Carpool ID is entered as part of the payment process, the person associated with the ID is notified and given the opportunity to dispute the use of their ID.  A warning is then issued to the account that entered the Carpool ID. You may have entered the wrong Carpool ID of your passenger. Be sure to enter the correct ID to avoid further warnings. BART will block accounts after receiving warnings due to misuse.

My carpool account was blocked, what can I do? BART blocks accounts after issuing warnings to those not following the program rules. If you feel your account was blocked in error, please contact BART Customer Services at webcustomerservices@bart.gov or 510-464-7134. 

Payment Questions

I don’t use Clipper, but I want pay for carpool parking with the app, is there an option for those of us who use paper tickets?

Magstripe tickets will no longer be accepted for parking payment beginning on October 13th. Clipper is cheaper and offers balance protection when registered. 

I previously had EZ Rider set up to pay for parking, how can I get a refund?

Information on getting a refund from your EZ rider account can be found here (second to last question in the FAQ). 

Why can’t I use Clipper to pay for carpool parking?

Clipper is a regional transit card managed by the Metropolitan Transportation Commission and does not support BART parking payment.

My company pays for parking through commuter checks, can I use those to pay?

If it is through a debit card, yes. You can not use a paper check as a payment option through the app.

I bought a group BART ticket using the BART to Airport app, can I use the official app to pay for carpool parking?

Unfortunately, you can’t because of our requirement to use Clipper to enter the fare gates. You will need to use another option to pay for parking. Visit www.bart.gov/parking for options.

Scoop Questions

Why did the Scoop to BART program end? 

The Scoop to BART program was a pilot program paid for with federal grant funds that have now been used up. We are launching the new pay-by-app carpool program as part of our long-term efforts to modernize our parking payment and enforcement systems. We are expanding our carpool program and incentives to all riders regardless of how they find their carpool match. Scoop users can still use Scoop to find a match (and are encouraged to do so!), and can continue to park in the permit section but will need to pay for parking with the official BART app and follow the rules of the new carpool program. 

I currently use Scoop and drop people off before arriving at BART, can I continue to do that and take advantage of the new carpool program and pay for parking via the app?

Scoop users will need to carpool with at least one other BART rider to use the new carpool program and pay by app feature, or the existing 511 carpool permit program at other stations with carpool designated spaces, until BART phases out that program. 

To take advantage of the new carpool program and pay by app feature, you must have at least one other BART rider in your car and both of you need to tag your Clipper card when entering the faregates.  If you are carpooling to BART with Scoop you will need to ensure the individual you are carpooling with will also be riding BART and has set up a profile in the official BART app, entered a valid Clipper card, and obtained a Carpool ID.


511 Carpool Permit Program To Be Phased Out

Patrons with paper carpool permits obtained from 511.org may continue to use them at select stations until September 1st, 2020.  Designated carpool stalls are being gradually removed, so patrons with these Permits should park in the Fee areas of the station. 

511 paper permits are currently accepted at the following stations:   

  • Rockridge
  • Lafayette
  • Walnut Creek
  • Pleasant Hill
  • Concord
  • North Concord
  • Pittsburg/Bay Point
  • Bay Fair
  • Castro Valley
  • West Dublin/Pleasanton
  • Union City
  • Fremont
  • El Cerrito Plaza
  • El Cerrito del Norte

After September 1st, 2020, carpoolers at these stations must use the BART official app to pay for and validate their carpool. 

Paper permits will be phased out at these stations later in 2020, and replaced with the carpool app.