Carpool

New Carpool to BART Parking Program to be rolled out with easy app payment

BART is rolling out a new carpool program that will make it easier than ever to pay for a parking spot at BART.  The program increases your chances of scoring a parking spot at our high demand lots because it allows carpoolers to park in the permit sections of BART parking lots, which fill later and have more availability.   

BART plans to eventually phase out older, paper-based methods of carpool validation.  During the transition to the new carpool program with app payment, the carpool options will vary by station. 

Options

New Carpool Program with App Payment

BART riders that carpool to the following stations can park in the permit section and use the official BART app to pay for parking:

  • Dublin/Pleasanton
  • Orinda
  • Antioch
  • Warm Springs  
  • Millbrae
  • Colma
  • San Bruno
  • South San Francisco
  • Daly City

Additional stations will be added February-May 2020

Paper Carpool Permits

Paper carpool permits may only be used in designated carpool areas.  511 paper permits are currently accepted at the following stations:   

  • Rockridge
  • Lafayette
  • Walnut Creek
  • Concord
  • North Concord
  • Pittsburg/Bay Point
  • Bay Fair
  • Castro Valley
  • West Dublin/Pleasanton
  • Union City
  • Fremont
  • El Cerrito Plaza
  • El Cerrito del Norte
  • Colma (until January 17th, 2020)
  • Daly City  (until January 17th, 2020)
  • South San Francisco  (until January 17th, 2020)
  • San Bruno (until January 17th, 2020)
  • Millbrae  (until January 17th, 2020)

Temporary BART paper carpool permits for cash payers are available at the following stations until January 17, 2020:

  • Dublin Pleasanton
  • Orinda
  • Antioch
  • Warm Springs

Quick Links

How the new carpool program and app payment works

Before you go:

  • Download the official BART app.
  • Create a profile and enter a Clipper card number (multiple Clipper cards can be added) and a parking payment method (credit card, debit card, Venmo or PayPal account). Be sure to enter the Clipper card number accurately.
  • Obtain a Carpool ID by selecting parking/carpool within the app.  The Carpool ID will now be stored in the app. 
  • Ensure each person in a carpool has also obtained a Carpool ID through the app. 

Once at the station:

  • Park in the Permit area of the lot. You may also park in a Daily Fee spot.
  • Before heading towards the station entrance, whoever is paying for the parking spot needs to open the official BART app, select Parking/Carpool and follow the prompts to select the station, enter the parking stall number, and enter the Carpool ID of passengers.  
  • Select payment method and complete the purchase. Only one person needs to pay for the stall.
  • After paying for the spot via the app, each person must enter the fare gates and properly tag Clipper to enter within the time limit the app provides. Make sure the faregate reads the card and displays OK and the Clipper card used is registered in the app profile.  

Rules and what you need to know:

Clipper Only

 All passengers in the carpool must use Clipper to enter the fare gates after the payment has been made to validate the payment.  One person cannot be dropped off and enter the fare gates while the other person parks and pays on the app.  Having all parties tag into our faregates is an important step to curb abuse of the carpool program and ensure only BART riders are parking in our lots.

BART will block accounts after receiving warnings of users that are not tagging their Clipper cards when entering the fare gates after the payment has been made via the app. This step also prevents fare evasion.

A BART magstripe ticket can’t be used if you want to take advantage of the easy pay by app program and to be able to park in a permit section as a carpooler.

BART employees will be able to use the app with their BART Smart Card number beginning in January 2020.  We are working to determine if we can also offer the option to LEO pass and Airport Employee Pass holders. 

Carpool IDs

A Carpool ID is specific to each person and will remain the same.  Each person in the carpool needs a Carpool ID. 

A valid and correct Carpool ID of the person you are travelling with must be entered.  If you get a prompt saying the passenger hasn’t joined carpool yet, you have entered the wrong Carpool ID. The person associated with the Carpool ID entered will be notified every time their ID is used and will be provided the opportunity to dispute the use of their ID, if they believe if it has been used without their authorization.  BART will block accounts after receiving warnings due to misuse.

Access to a Smart Phone

At least one person in the carpool needs a smart phone to make a carpool parking payment through the app.  Multiple accounts can be set up with one phone by logging out of one profile on the app and then creating another profile.   A user without a smart phone can use someone else’s smart phone to create the carpool account and then write their Carpool ID down for reference.

Carpooling Time Window

The carpool feature is currently available in the mobile application between 4 AM and 10:15 AM.

Carpool to BART FAQ

Logistics Questions

Where do I park?  Park in the Permit section to take advantage of later fill times and improved parking availability. You can also park in the Daily Fee section.

How do I pay?  Pay within the app using credit card, debit card, Venmo, or PayPal.  If you do not have access to one of these payment methods, you can still use cash to pay for carpool parking at select stations.  Click here for carpoolers who want to continue to pay for parking with cash at Dublin/Pleasanton, Orinda, Antioch, and Warm Springs.   For cash payers at Millbrae, San Bruno, South San Francisco, Colma, and Daly City, riders can continue to use the 511 paper permit, park in the carpool section, and pay with cash.  Beginning January 17th, 2020, the cash payment option will no longer be available at these stations, and will be phased out from the remaining stations later in 2020.

What’s the benefit of the program?  Carpool to BART gives you access to park in Permit areas, which typically fill later than the Fee areas, allowing you more flexibility in choosing when to arrive at BART.  It also offers an easy pay by app option.

What if I don’t have a smart phone? You need access to a smart phone to obtain your Carpool ID.  You can use someone else’s smart phone to create a profile and set up your carpool account and then write your Carpool ID down somewhere for reference (perhaps store it in your wallet).   At least one person in the carpool needs a smart phone to make a carpool parking payment through the app. 

I forgot to pay for parking before I entered the system, can I pay through the app now? No, you must pay for parking through the app before you tag your Clipper card at the faregates. This is an important step to prevent abuse and to ensure only BART riders are parking in our lots.  We also don’t allow this option because a citation may have already been issued by the time you remember you didn’t pay.

When entering my passenger’s Clipper ID I get a prompt that the passenger hasn’t joined carpool yet, what does that mean?

 You likely entered the wrong Carpool ID. Check the alphanumeric ID again and re-enter. This prompt is displayed when an ID that is not registered to someone is entered.

Why do you require each rider to tag into the system with Clipper after paying for parking to validate the payment?

With parking in such high demand, this step is required to ensure only BART riders are parking in our spots. It also prevents abuse of the carpool program by ensuring there is in fact more than one person in the carpool.

When will single occupancy parkers get to pay for parking using the app?

BART will be expanding the parking payment feature in phases to all riders starting in 2020. 

Can I create a carpool account and get a Carpool ID on a desk top?

No, you can only create an account and get a Carpool ID through the official BART app downloaded on an IOS or Android device.

Can I park overnight using the carpool program and paying via the app?

Yes, if you park for less than 24 hours total.  There is a 24-hour weekday time limit on parking in BART lots.  You must obtain an Airport/Long Term Parking Permit if parking for more than 24 consecutive hours. See www.bart.gov/parking for all parking rules.

I’m a BART employee/LEO pass holder/Airport Employee Discount pass holder can I use the app to pay for carpool parking?

BART employees will be able to use the app with their BART Smart Card number beginning in January 2020.  We are working to determine if we can also offer the option to LEO pass and Airport Employee Pass holders.

Questions About Warnings

What prompts a warning?

  • When someone does not carpool (two people didn’t tag their Clipper cards when entering the faregate)
  • When someone carpools, but one or both users failed to enter the faregate within the time limit the app provides
  • When someone enters the faregate before app payment (e.g. they forgot to pay so paid on the train)
  • When someone enters the wrong Clipper number when creating their profile (the system will not show the user tagged their Clipper as required for validation)
  • When someone uses a Clipper that was not added to their profile in advance (e.g. user lost or misplaced their Clipper or has multiple Clipper cards and used a Clipper card not entered in their app profile)
  • When someone protests the use of their Carpool ID, the person who used it inappropriately receives a warning

I tagged into the fare gate with my Clipper card but I got a warning saying I didn’t. What can I do?

Be sure that you tagged in using the same Clipper card number you registered in your profile on the BART app.  If the Clipper card number on file does not match the number you tagged into the faregates with, you will receive a warning. 

Also, ensure the faregate reads your card and displays OK. Passing through too quickly and not ensuring the faregate displays OK will lead to a warning. If there is any doubt, see a Station Agent and ask them to check if you properly tagged in. 

BART will block carpool accounts after issuing a set number of warnings.

I got distracted and wasn’t able to enter the station within the time limit, I got a warning- what can I do?

You must tag your Clipper card within the designated time limit displayed in the app after you have paid for your parking spot, using the same Clipper number you have in your profile on the app.  BART requires this step to ensure only BART riders are parking in our lots.  BART will block carpool accounts after issuing a set number of warnings.

I got a warning that someone protested my use of their Carpool ID, what happened?

When a passenger Carpool ID is entered as part of the payment process, the person associated with the ID is notified and given the opportunity to dispute the use of their ID.  A warning is then issued to the account that entered the Carpool ID. You may have entered the wrong Carpool ID of your passenger. Be sure to enter the correct ID to avoid further warnings. BART will block accounts after receiving warnings due to misuse.

My carpool account was blocked, what can I do? BART blocks accounts after issuing warnings to those not following the program rules. If you feel your account was blocked in error, please contact BART Customer Services at webcustomerservices@bart.gov or 510-464-7134. 

Payment Questions

I don’t use Clipper, but I want pay for carpool parking with the app, is there an option for those of us who use paper tickets?

A BART magstripe ticket can’t be used if you want to take advantage of the easy pay by app carpool program. This is because we must be able to ensure the person paying for the parking is also a BART rider. To do this, we need a Clipper number that is linked to a BART app profile. Requiring Clipper also supports efforts to move towards 100% Clipper usage at BART and eliminate paper tickets. Clipper is cheaper and offers balance protection when registered.

I previously had EZ Rider set up to pay for parking, how can I get a refund?

Information on getting a refund from your EZ rider account can be found here (second to last question in the FAQ). Keep in mind you may want to keep funds in your EZ Rider account for days you do not carpool to BART. 

Why can’t I use Clipper to pay for carpool parking?

Clipper is a regional transit card managed by the Metropolitan Transportation Commission and does not support BART parking payment.

My company pays for parking through commuter checks, can I use those to pay?

If it is through a debit card, yes. You can not use a paper check as a payment option through the app.

I bought a group BART ticket using the BART to Airport app, can I use the official app to pay for carpool parking?

Unfortunately, you can’t because of our requirement to use Clipper to enter the fare gates. You will need to use another option to pay for parking. Visit www.bart.gov/parking for options.

Scoop Questions

Why did the Scoop to BART program end? 

The Scoop to BART program was a pilot program paid for with federal grant funds that have now been used up. We are launching the new pay-by-app carpool program as part of our long-term efforts to modernize our parking payment and enforcement systems. We are expanding our carpool program and incentives to all riders regardless of how they find their carpool match. Scoop users can still use Scoop to find a match (and are encouraged to do so!), and can continue to park in the permit section but will need to pay for parking with the official BART app and follow the rules of the new carpool program. 

I currently use Scoop and drop people off before arriving at BART, can I continue to do that and take advantage of the new carpool program and pay for parking via the app?

Scoop users will need to carpool with at least one other BART rider to use the new carpool program and pay by app feature, or the existing 511 carpool permit program at other stations with carpool designated spaces, until BART phases out that program. 

To take advantage of the new carpool program and pay by app feature, you must have at least one other BART rider in your car and both of you need to tag your Clipper card when entering the faregates.  If you are carpooling to BART with Scoop you will need to ensure the individual you are carpooling with will also be riding BART and has set up a profile in the official BART app, entered a valid Clipper card, and obtained a Carpool ID.


511 Carpool Permit Program To Be Phased Out

511 offers carpool permits that allow carpoolers to park in a designated carpool space at some BART stations.  Carpool parking rules are enforced Monday through Friday, 4 AM to 10 AM. Carpool spaces are available at many stations and Daily Parking fees apply.

511 paper permits are currently accepted at the following stations until January 17, 2020:

  • Rockridge
  • Lafayette
  • Walnut Creek
  • Concord
  • North Concord
  • Pittsburg/Bay Point
  • Bay Fair
  • Castro Valley
  • West Dublin/Pleasanton
  • Union City
  • Fremont
  • El Cerrito Plaza
  • El Cerrito del Norte
  • Daly City
  • Colma
  • South San Francisco
  • San Bruno
  • Millbrae

* Temporary BART paper carpool permits are available for Dublin Pleasanton, Orinda, Antioch, and Warm Springs until January 17, 2020.  More info here.

To Participate: 
1. Register for a Permit
You need at least two (2) registered permit holders to participate. To register call 511 and say "rideshare" or register online.

2. Get the People
Check with family, friends and coworkers to form your carpool. Everyone you ride with needs to have their own registered permit. If you need help forming a carpool to BART, call 511 and say "rideshare."

3. Get the Parking Spot
When you arrive at the BART station, look for CARPOOL PARKING signs.  BART has designated special close-in parking spaces for carpools at most stations.  When you park your vehicle, display a BART Carpool Parking Permit for each member of your carpool (minimum of two permits) on the front dashboard before leaving the car.  Each member of the carpool needs to display their permit before leaving the vehicle.  Cars pulling in with just one person are subject to citation, even if they dropped off a passenger at BART before parking.  Note: having a carpool permit doesn't guarantee a parking space and you still need to pay the daily fee Monday through Friday, 4 AM to 3 PM.


BART is Providing an Alternative to Carpool Cash Payers

511 Carpool program permits are not accepted at the Orinda, Antioch, Dublin, and Warm Springs stations. For those who do not have access to a credit card, debit card, Venmo, or PayPal* account, and need to use cash to pay for carpool, BART will provide a carpool paper permit until January 17, 2020 that will allow users to carpool to BART, have access to the permit section, and pay in cash for their spot.   After that time, the option to pay in cash for carpool parking at these stations will no longer be available.  Please fill out this application if you need access to the alternative program.

*Also note that PayPal accepts personal checks and will load the check value on your PayPal account.  For more details, visit the PayPal Help Center (www.paypal.com/us/smarthelp/home).