Participate in a survey about BART's detectable pathways: Survey
If for any reason you are unable to access this survey, please contact Bob Franklin at 510-464-6133 or BFRANKL@BART.gov for a braille copy or an alternative format. Thank you!
Braille/Tactile Signs are provided at:
- Station entrances
- Public restrooms
- Station exits
- At the start of stairs
- Emergency exits
- At uniform locations along station platforms
AT THE PLATFORM
Stand behind the wide yellow strip of textured rubber tiles that runs along the length of all BART platforms. These tiles can be detected with a cane or foot. Black rubber tiles are used to mark the approximate location of train doors when the train pulls into the station. In some stations, an extra row of black tiles marks the entrance to the two middle cars of the train. Exact door locations may vary.
Do not approach the train until it comes to a complete stop. The train may adjust its position at the platform before the doors open. Allow passengers to exit before you enter. Pay attention to the narrow gap between the platform edge and the train.
Seats near the train doors are designated as priority seating for seniors and persons with disabilities. Hold onto the vertical handrails, overhead handrails, or seat-back handholds to steady your ride when the train is moving.
The Train Operator’s booth is in the first car of the train. Bicycles are not allowed in this car. For these reasons, passengers with disabilities may wish to board the first car of the train.
Train Operators announce the name of each station as well as transfer information as the train approaches. Signs indicating the station name are also visible from inside the train. When leaving the train, move to the doors just prior to arrival. The train may adjust its position at the platform before the doors open.
Train Operators announce the current name of the stop and will announce the next station, as well as introductions for transfers.
Passengers with disabilities may ride with their trained service animal. Service animals must be leashed and kept on the floor and out of the aisles as much as possible and must be under the control of their owners at all times. View BART's pet and dog policy for non-service animals.
PERSONAL CARE ATTENDANTS
Personal Care Attendants (PCAs) who accompany disabled passengers on BART are eligible for the discount fare if the use of a PCA is indicated on the RTC Discount Card.
All BART stations have escalators. Generally, the escalators operate in the direction of main passenger flow, which varies depending on the time of day and location. Where possible, escalator service is provided in both directions. To ensure your safety and the safety of others, be sure to hold on to the handrail while using the escalators. Wheelchairs are not allowed on the escalators. To check the status of escalator operation at any station, call the BART Transit Information Center.
There is priority seating to the left of the door on all trains for seniors and people with disabilities. All trains can also accommodate wheelchair users to the right of the doorway.
WHITE COURTESY PHONES
All BART stations have public and white courtesy telephones at all levels that connect directly to the Station Agent.