BART is using social media to connect with riders

11.26.19

BART is using social media to connect with riders

 

Watch the video to learn how BART is using technology and social media to engage with the public and improve the BART experience.  Follow our Twitter account at @SFBART and tag us in your tweets with questions or to let us know about something that needs fixing.  You can tweet us about a hot or freezing car (include the car number in your tweet) and we will dispatch a tech to board the train to reset the HVAC unit or send the car to the shops for repair.  You can also send us details about something that needs urgent clean up.  We will alert our rapid response cleaning crew.

We want our riders and the region to know we are listening and we are here to help improve the experience. Engaging with people on social media gives our riders direct access to employees who can answer policy questions and help escalate problems that need to be addressed.