BART moves to new email and text message platform March 9

03.06.20

BART moves to new email and text message platform March 9

On Monday, March 9, BART will launch a new platform for subscription-based email and text alerts. Our current system is how we send out BART Service Advisories and other news and announcements you have subscribed to as detailed here.

Here is what you need to know:

•             The new platform will send email messages from the “@info.bart.gov” domain, and text messages from SFBART (732278). You might need to update any contacts or inbox rules you’ve previously created for BART messages.

•             In some cases, last-minute subscription changes might not make it to the new platform. After March 9, look for the “Update Subscription” link at the bottom of BART emails to update your profile to make sure you are getting the information you want from us.

•             Over the coming weeks, you may also receive follow-up texts / email asking you to confirm your profile information to make sure we’re up to date.

Why are we moving to this new platform?

BART is moving to a more modern messaging platform with new, more readable email templates, a brand new easy-to-use profile center to manage your subscriptions, a custom short code (SFBART / 732278) so you can recognize official messages from BART, clearer text messages with fewer abbreviations and much more.

Thanks for your understanding during this transition.