BART Board President welcomes Station Agents to Antioch Station

03.18.21

BART Board President welcomes Station Agents to Antioch Station

For the first time since its grand opening in May 2018, the Antioch Station will be staffed with Station Agents beginning Monday, March 22, 2021. 

BART invites you to join Board president Mark Foley, who will be on hand on Monday afternoon at the Antioch Station beginning at 4:30pm to greet the station’s new agents, hand out free personal hand straps (while supplies last) to riders and to gather feedback from customers who use the BART to Antioch extension.  

As part of the General Manager’s Listening Tour in 2019, BART General Manager Bob Powers rode the first trains out of Antioch Station with customers. Part of the feedback he received was that riders felt they were on their own at the station and they wanted to see more BART staff onsite.

The extension was initially developed as a new concept to provide customer service through supervisors in the nearby control center and through call buttons at the station. Since that time, the District has responded to rider input to provide trained professionals at the station. This transition includes a new Station Agent booth and will allow BART to more fully integrate the BART to Antioch extension into the core part of the system. It also helps to make a more seamless riding experience and highlights Station Agent interaction as being an integral part of the BART experience.

The BART to Antioch extension began carrying riders in East Contra Costa County on May 26, 2018.