New BART and Uber in-app integration launches with discounts to get to and from BART
Bay Area riders can now plan and book short Uber trips — ranging from two to seven miles — to and from BART stations directly within the Official BART App. This exciting partnership between BART and Uber Transit is part of BART’s ongoing commitment to enhance the customer experience by expanding and modernizing technology solutions that offer riders more flexible, convenient ways to get where they need to go.
BART is partnering with Uber Transit to fully integrate seamless end-to-end journey planning and payment all within the BART app. Riders will no longer need to use multiple apps to plan their BART trip and plan and pay for an Uber ride. Everything can be done without leaving the BART app, and the total trip time will be displayed, making things faster and easier for users.
Uber Transit is focused nationwide on supporting transit agencies to provide low-cost paratransit trips and to solve first/last mile challenges. This new partnership addresses a key challenge within the Bay Area’s transit network: providing reliable connections for people whose starting location or destination is too far to comfortably walk to a station or bus stop or is underserved by frequent bus or rail service.
Embracing technology and advancing innovation is part of the New BART
“Embracing technology to help people leave their cars at home and reduce congestion is a shared value within the Bay Area,” said Bob Powers, BART’s General Manager. “Collaborating with Uber will help attract new riders and will simplify the process for those who take Uber to and from BART stations. This partnership will also expand access options as we build more housing in place of parking lots at stations.”
“Uber Transit is proud to partner with BART to bridge the crucial first/last mile challenge, helping transit agencies close gaps that too often keep people from getting where they need to go,” said Chris Margaronis, Head of Transit Partnerships at Uber. “By integrating Uber rides directly into the BART app, we’re simplifying travel, expanding access, and making public transit a more flexible, reliable option for everyone — especially those in underserved areas. Together, we’re reimagining how people move across the Bay Area.”
“No longer having to use multiple platforms to plan, book, and pay for a trip involving BART and Uber is a game changer for our riders,” said Ravi Misra, BART’s Chief Information Officer. “Providing this simple option on the BART app shows how innovation can improve access to BART and increase ridership.”
The BART and Uber partnership includes a special, limited time $5 Uber trip discount at the launch of the program for trips starting or ending at the following ten selected BART stations:
- Antioch
- Bay Fair
- Concord
- Daly City
- Fruitvale
- Lake Merritt
- MacArthur
- Richmond
- Walnut Creek
- West Oakland
Riders can take advantage of the special $5 discount up to six times over seven calendar days.
These stations were selected based on locations not heavily served by frequent bus or rail service and in a way to ensure bus ridership is not significantly impacted. Great care has been taken to ensure sustainable and active modes of transportation remain featured in BART’s Trip Planner.
In addition to Uber trips, BART’s popular multimodal Trip Planner continues to include walking and biking options as well as other transit, bike-share, and scooter-share options for getting to and from BART stations. Riders can also customize preferences such as walking and biking speeds for planning their trips. To enhance regional transit coordination, BART’s Trip Planner includes the schedules for regional rail service, such as Caltrain, Capitol Corridor, and ACE, as well as buses, ferries, and cable cars. During times when BART is experiencing major service disruptions, transit riders can plan itineraries that don’t include BART as an option to help them get around.
BART + Uber Integration FAQs
Bay Area riders can now plan and book short Uber trips- ranging from two to seven miles- to and from BART stations directly within the Official BART App.
Do I need an Uber account?
No. Customers do not need an Uber account.
Do I need the BART App to book my Uber ride?
Yes. While you can view trip options on our website, you must use the BART App. to book an Uber ride.
How do I request an Uber ride?
- Open the BART App.
- Tap Plan Trip.
- Enter your starting point and destination.
- Tap Search Available Trips.
- Select Car & Transit.
- Select a trip option that includes Uber.
- Tap Select & Book Uber.
- Select your Uber preference.
- Tap Confirm to Hold/Book.
Can I see pricing before booking?
Yes. The BART App shows estimated fares based on distance, demand, and ride type before you confirm your ride.
Are discounts available?
Riders can receive a special, limited time $5 Uber discount on eligible trips up to six times within a seven-day period. The discount applies to trips that start or end at one of the following participating BART stations: Antioch, Bay Fair, Concord, Daly City, Fruitvale, Lake Merritt, MacArthur, Richmond, Walnut Creek, and West Oakland.
Uber rides are available at all BART stations. Additional terms and conditions apply.
Where do I meet my Uber driver at a BART station?
The BART App will show the walking route and distance to the designated pickup location.
What safety measures are in place?
Uber offers built-in safety features such as Share My Trip and an Emergency Button, which allows riders to call 911 directly from the ride-tracking link.
Safety tip: Before getting into the vehicle, always verify the driver’s name, photo, license plate, and vehicle details match the ride confirmation.
Are Uber rides guaranteed to align with train schedules?
No. While we do our best to support your trip, Uber availability can vary based on driver availability and other factors outside BART’s control.
How will I receive ride updates?
All notifications, such as vehicle details and driver arrival, will appear in BART App notifications. Uber will also send updates via text message.
Can I cancel my Uber ride?
Yes. Customers can cancel their Uber ride using the BART App or via Uber text notifications.
Using the BART App:
- Tap Plan Trip.
- Tap My Trip.
- Tap Cancel.
Outside the BART App:
After booking, Uber sends text notifications. One of these messages will include the option to cancel by replying “9.”
How do I request a refund?
Please contact BART Customer Services using the Comments or Report an Issue feature within the BART App for assistance.
How do I retrieve a lost item?
Please contact BART Customer Services using the Comments or Report an Issue feature within the BART App for assistance.
Who do I contact if I need assistance booking an Uber trip through the BART App?
For assistance during business hours (Monday–Friday, 8am to 6:00pm), please contact the BART Transit Information Center at 510-465-2278.
Who do I contact about issues after a completed trip (e.g., unpleasant experiences, payment discrepancies)?
Please contact BART Customer Services using the Comments or Report an Issue feature within the BART App for assistance.
How do I provide feedback?
Contact BART Customer Services using the Comments or Report an Issue feature within the BART App for assistance.