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BART ridership up over Labor Day weekend, overnight ridership down
A total of 539,400 passengers took BART over the Labor Day weekend. That's 61,800 or 13% more passengers than BART anticipated would've taken BART had Caltrans not shutdown the eastbound lanes of the Bay Bridge for the entire weekend to perform earthquake retrofit work. The number of people who took BART
BART Police persistence pays off, results in arrest of armed and dangerous parolee
BART investigators seeking additional information from witnesses A parolee suspected of robbing a person - and who was considered armed and dangerous - sits in jail thanks to the tireless efforts of several BART Police officers who just wouldn't give up. The incident began at 10:25 p.m. on July 28, 2010 when
Platform details now included on BART Trip Planner results
To make planning BART trips and using the BART system even easier, platform details are now included in Trip Planner itineraries, giving riders confidence that they are waiting for their train in the right spot.
The information will be especially helpful for riders who are making platform-to-platform transfers, for example at MacArthur Station as reflected in the before and after images below. The Trip Planner itinerary calls out how riders will transfer from the Yellow Line train at Platform 4 at Macarthur Station to an Orange Line train on Platform 2.
Riders will also be able to see if a train is using a different platform than normal, a tactic used during delay scenarios when trains may need to run on different tracks.
“BART is making changes to ensure navigating transit is as easy as possible as part of our efforts to improve the customer experience and increase ridership,” said Alicia Trost, BART Chief Communications Officer. “New riders and those who use BART infrequently will now have this critical platform information that will make their journey more seamless.”
Before: Without platform details After: With platform details
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Platform numbers are posted on concourse signage at major decision points as well as on the platforms on directional signage and digital signs.
Concourse signs Platform level signs
The platform level data is now also available for third-party apps to implement through BART’s Developer Program.
New Bike Station at Downtown Berkeley BART Station will feature lots of amenities
Employee Felipe Morales at the old bike station By Xuan Lam BART Website Intern If you bike around Berkeley, you’re probably familiar with the bike “cage” on the concourse level of the Downtown Berkeley BART Station. This free bike storage area was started in 1999 and has become more and more popular over
North Concord Station gets guaranteed parking with the Scoop to BART carpool program
Starting on May 21, 2018, BART patrons can carpool to the North Concord/Martinez Station and get guaranteed parking until 10:00 a.m. when they use carpooling app, Scoop. BART will allocate permit parking spaces at North Concord station specifically for carpoolers using Scoop. The app efficiently connects
Take BART to free First Tuesdays at downtown San Francisco museums
Photo: Richard T. Walker, The Speed and Eagerness of Meaning. Courtesy of the artist and Christopher Grimes Gallery, part of a current YBCA exhibt By STEFAN MARTINEZ BART Website Intern Every first Tuesday of the month at noon, a magical thing happens in San Francisco: “free Tuesdays” at several downtown
BART awarded $1 million by US Dept. of Transportation for roadway safety improvements
BART received a $1 million award from US Department of Transportation's Safe Streets for All (SS4A) Program to develop a safety action plan to improve roadway safety at and around BART stations, including potential improvements to bike/pedestrian access our stations. Through the SS4A Program award, BART will
BART opens up extra long-term parking spaces for holiday travelers
BART is opening up extra Airport/Long-Term parking spaces this holiday season and is urging the public to purchase their parking permits early as the agency expects a heavy demand from people who are getting ready to fly out of town. Permits are available now, but only online at www.bart.gov/parking . BART
BART shows major service reliability improvements with fewer delays
BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR).
Customer-On-Time Performance for FY 2023 Q4 (April-June 2023) was 91%, up more than 12% from the previous quarter (January-March).
Cancelled trains due to staffing shortages improved significantly as BART has hired more train operators. Only 2% of trains were not dispatched during the quarter with June cancellations totaling just over 1% of all dispatches. The previous quarter had 5.27% missed dispatches.
“Earlier this year, we vowed to address staffing shortages and to reduce the number of canceled trains by summer,” said BART’s General Manager Bob Powers. “The data shows BART has followed through on this commitment as we focus on improving the rider experience. Running clean and safe trains that are on time is the best way to rebuild ridership.”
Timed transfers for the quarter improved dramatically from 52% to 80% and are trending up. Timed transfers are an important part of the customer experience as riders seamlessly transfer from one train to another to get to their destination on time. When northbound trains don’t line up at 19th Street and southbound trains at MacArthur, it delays riders.
BART is working to make improvements on several other fronts, including doubling the presence of sworn officers on our trains, replacing every fare gate in the system with state-of-the-art units that will be much more effective at deterring fare evasion, and doubling the rate of deep cleaning for train cars. In addition, BART’s schedule will change on September 11 with a service plan aimed at increasing ridership with a 50% increase in service on nights and the end of 30-minute frequencies.
The Quarterly Performance Report will be presented to the Board of Directors at the August 24th Board meeting.
BART unveils new website to keep riders, public informed on labor negotiations
BART has launched a new website, www.bartlabor.com, to keep its riders and the public informed about the ongoing labor negotiations with unions representing more than 2,800 BART employees. The site will feature regular updates on negotiations, facts and figures about BART's budget and contract with organized