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BART vendor issues refunds to riders incorrectly overcharged for Airport/Long Term Parking
The vendor contracted by BART to administer our Airport/Long Term Parking Permit program is refunding customers who were incorrectly overcharged. After being alerted by a customer, a BART investigation discovered a problem with the configuration of the billing software used by the contractor. Some Customers
New West Dublin/Pleasanton Station, BART's 44th, to open Feb. 19
By Xuan Lam BART Website Intern Just one month away from its opening day, BART’s newest station -- West Dublin/Pleasanton -- buzzes with construction activity. Metal is clanking, drills are humming and construction workers in neon-yellow vests and hard hats are putting the finishing touches on the 44th
BART seeks public input on possible El Cerrito del Norte Station upgrades
The busy El Cerrito del Norte Station will be getting upgrades through BART’s Station Modernization Program, and we’re seeking your feedback on what matters most to you. BART planners are developing a comprehensive redesign of the station to help modernize and improve the station’s function, safety, capacity
BART offers automated service alerts on Bluesky social media platform
BART has made service alert information even more accessible to the public by adding an automated BART Service Alerts channel to its Bluesky account (@bart.gov). As of Friday, April 11, there is now a dedicated feed for real-time BART Service Alerts (@alerts.bart.gov) to inform riders when multiple trains are off schedule by ten or more minutes. Unlike other social media platforms, Bluesky does not require a login to view BART’s timeline.
BART has been providing informational content on Bluesky since November 2024.
“Service alerts offer critical and timely information for our riders to help them make decisions about their ride,” said Alicia Trost, Chief Communications Officer. “We want this information to be easy to find and on the platforms people use. The Bluesky social media platform is growing in popularity, and our followers have been asking for our automated service alerts to be posted there.”
BART Service Alerts are available:
- On bart.gov and the BART Official App (the app offers customized in-app notifications).
- On the bart.gov Alerts and Advisories page
- Via text or email alerts.
- On the social media platform Bluesky at @alerts.bart.gov and X at @SFBARTalert.
- Via third-party apps through BART’s Developer Program.
- Alerts are posted on platform digital signs in BART stations and audio announcements are made inside stations and onboard trains.
BART steps up small business outreach and opportunities, helping keep workers on the job
A worker carries wood blocks that are used in positioning a rail grinder. Contractor VSCE Inc.was on site at the Hayward maintenance yard to supervise and coordinate the work. Story by MELISSA JORDAN | Photos by MARIA J. AVILABART Communications BART is taking unprecedented steps to increase the opportunities
Lone Texas Rangers fan makes good on his BART bet by serenading riders
Dallas' Top transit exec serenades BART riders during the morning commute to promote transit use BART Board President James Fang (center) with Gary Thomas, President and Executive Director of DART (right), at Embarcadero Station. Photo: Margot Duane. Shortly after the San Francisco Giants won the World Series
BART to add trains, open early for May 21st Bay to Breakers race
Extra trains also on deck for baseball fans BART will provide special service for the world famous Bay to Breakers race in San Francisco on Sunday, May 21st by starting some train service two hours earlier than the regular 8 a.m. Sunday starting time. BART will provide train service from all East Bay stations
BART to provide special event trains for San Francisco’s 4th of July fireworks
What You Need to Know: Fireworks are expected to start at 9:30pm. Be in the Embarcadero Station by 10:40pm to catch a train home. Details of special service BART will be providing additional trains serving Embarcadero station after regular BART service ends for San Francisco’s 4th of July fireworks. On July 4
BART PD reports surge in arrests as more officers patrol trains
Felony arrests on BART increased 62% last year compared with 2022. The jump comes as BART PD has been aggressively recruiting new officers and ensuring safety staff are riding more trains to increase their visible safety presence. BART officers recorded 726 felony arrests in 2023 compared with 448 for 2022. Along with those arrests 49 illegal firearms were seized in 2023 compared with 40 the previous year. It’s the most guns BART PD has recovered in a year since at least 2003. BART PD has already recovered a dozen firearms so far this year.
“These latest arrest and gun seizure numbers are a credit to all the hard work of our officers,” said BART Police Chief Kevin Franklin. “Since we started deploying more patrol officers to ride trains we have seen an impact, and our riders are telling us they notice the difference.”
In the latest Quarterly Performance Review the percentage of riders who reported seeing BART PD on their trip reached a record high of 20%. That’s up from the previous record of 17% the previous quarter. The last two quarters have been the first in BART’s history where the percentage of riders who reported seeing BART PD exceed the department’s official goal of 12%.
BART has been working to implement its Safe and Clean Plan which focuses on boosting the visible safety presence in the system and increasing staffing to clean trains and stations.
BART PD has also been advancing an aggressive officer recruitment campaign to fill its remaining vacancies. This effort has been boosted by a 22% salary increase for officers, which was approved by the BART Board to ensure BART PD remains competitive with other law enforcement agencies in the Bay Area. Anyone interested in joining BART PD can learn more at joinbartpd.com.
(Examples of recently seized guns)
BART Police seek public's help in locating suspect in deadly Bay Fair shooting
Jabrie Bennett BART Police are seeking the public’s help in locating 18-year-old Jabrie Bennett, who is the main suspect in the Jan. 19, 2013, deadly shooting at the Bay Fair BART station. BART Police Chief Kenton Rainey today released Bennett’s picture with the hope the public can help identify his