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BART wishes you a wonderful Filipino American History Month this October.

To celebrate, we are revisiting an interview with Crisis Intervention Specialist Caryl Blount that we published during Asian American Pacific Islander Heritage Month. In the story, Blount discusses her Filipino roots, her gratitude for her family (including her BART family), and shares her recipe for pork sinigang. 

BART celebrates heritage and diversity months throughout the year, and with stories such as CIS Blount’s, we hope to recognize some of the many exceptional employees in our organization.  

Celebrate the holiday by ordering your BARTy Jeepney t-shirt on Railgoods.com. 

CIS Caryl Blount pictured at Lake Merritt Station.

Last April, Crisis Intervention Specialist (CIS) Caryl Blount was finishing up her shift at Millbrae Station when she and her partner, CIS Dinah Amoah-Wynn, came across an elderly woman on the platform. It was a cold night, and the station was closing. The woman sat alone on the platform with her bags.   

Blount and Wynn walked up to the woman to let her know the station was closing and she needed to leave. The woman replied: “I have nowhere to go.”  

After talking to her, Blount and Wynn learned her name was Juanita and that she’d come to the U.S. from the Philippines a week earlier. She was only supposed to be in San Francisco for a few days, but she had missed her return flight. It appeared she’d been sleeping at the airport and riding BART back and forth between Millbrae and SFO Station.  

Blount and Wynn asked Juanita for phone numbers of people they could call for her, but she couldn’t remember any. They realized she was likely suffering from dementia.  

“She gave us puzzle pieces, and we had to put the story together from there,” said Blount.  

Juanita carried a notebook that contained drawings, recipes, scribbles, and fortunately, scattered phone numbers. So Blount and Wynn began dialing the numbers at random. One person picked up – it was a woman in New York named Elizabeth. Juanita, about 45 years prior, had been her nanny.  

It was the early morning in New York, and after the phone call from the CIS team, Elizabeth sprang into action and bought her former nanny a ticket back to Manila. She would arrange things with Juanita’s sister to make sure she was transported safely from the plane back home.  

Blount and Wynn then brought Juanita back to the airport and connected her with staff there, as well as the morning CIS team, who went to check on her the next day. Everyone wanted to make sure she got on that plane.  

A day or so later, Blount received a text from Elizabeth: “Juanita arrived safely in Manila!” She thanked the CISes for their work in getting Juanita home.  

The text message Blount has saved on her phone from Elizabeth.  

For Blount, the encounter was deeply personal.  

“She’s Filipino, and I’m Filipino. I was like, this could be my grandma!” Blount said. “I couldn’t give up on her. I had to find a way to get her home." 

Blount joined BART as a CIS in 2022, coming from Contra Costa County where she worked as a case manager. The job was similar to what she does now in some ways, but the CIS work is “much more hands on, much more challenging,” she said.  

Blount has been riding BART for most of her life. She grew up in Pittsburg and Antioch, and she had the opportunity to ride the trains for free thanks to her dad, Carlito, who worked at BART for 25 years before retiring a few years ago. Carlito immigrated to the U.S. from the Philippines in his teens. He started at BART as a car cleaner in the early 90s and worked his way up to become a transit vehicle mechanic, fixing the same cars he once cleaned. Blount still remembers going with him to Take Your Kids to Work Day at BART more than three decades ago. She couldn’t believe how many people it took to run the system.  

“I don’t think my dad really knows how much that one visit to his work impacted me,” she said. “I learned BART is run by this massive brain. It’s not just the train operators!” 

Blount and her father often bond about BART. She remembers calling him after she went to Milpitas Station for the first time, which opened in 2020.  

“I said, ‘Guess what, dad? I just went to Milpitas. Have you been there?”  

Blount said her father passed his intense work ethic down to her. Often, he’d leave for his shift at Concord Yard hours early just to make sure he got there on time and had a few moments to decompress before the workday kicked off.  

“He hated calling in sick, missing work,” she said. “And I’m the same way. My mom always tells me I’m just like him.”  

BART was such a big part of her dad’s life (and therefore her life) that Blount couldn’t be prouder to be a part of “the BART family” herself. 

Click here to download the recipe card and zoom in. 

“My dad provided a safe and secure home for us, and BART helped him to do that,” she said. “That’s why BART will always have a special place in my heart.” 

In addition to her dad, Blount counts her mom and big brother as mentors. Her brother for teaching her street smarts, inspiring her to believe in herself and for always being there for her without judgement; and her mother for the sacrifices she’s made and the many hours she’s spent babysitting Blount’s three children while she and her husband, Jason Blount, are at work. Jason happens to also work at BART as a mechanic at the Oakland shops. Blount calls him "one of my biggest supporters." 

“It takes a village to raise my kids,” said Blount, who recently returned from maternity leave (It’s a boy!). “My mom holds it down for me so I can come to BART and be my best. That’s unconditional love right there.” 

Blount also credits her culture for forming her into the person she is today.  

“I have that Filipino pride,” she said. “I’m proud of the fact that my dad grew up poor and came here to make a life not only for himself, but for us and his grandchildren. My parents made a great life for us here, and I’m proud of that every day.”  

Blount makes sure her children know where they came from. Their dad is Black, and with Black History Month and AAPI Heritage Month being close to each other on the calendar, Blount and her husband go out of the way to celebrate and talk about their cultures.  

“We want them to grow up with a sense of where they came from,” she said. “A lot of the time that means story time with the grandparents.” 

A photo of Blount’s immediate family during the holidays. 

Each May, Blount’s family, including her many aunties, uncles, and cousins, gather for a celebration of AAPI Heritage Month as well as Mother’s Day and her parents’ anniversary (it’s a busy month for celebrating). The gathering revolves largely around food. On the table, there is always pancit, lumpia, chicken adobo, sinigang over rice, and lots of dessert.  

“Food is always at the center of everything. That’s where the conversations and the stories start,” Blount said.  

The kids love to ask questions of their elders. Blount remembers a specific conversation between her daughter and her great-grandmother, who was visiting from the Philippines.  

She asked things like, “What did you do for fun when you were a kid?” Blount said. And grandma would reply, “We played with rocks and sticks and built little houses,” to which her daughter would say, “You didn’t have Legos? No tv? No iPads? Wow, you must have been bored.”  

Blount often takes time to reflect on her roots and the differences in her upbringing compared to her elders, as well as her many family members who still live in the Philippines. She’s full of gratitude for her roots, she said, and especially for her large, supportive family.  

She asked: “Without them, who would I be?”  

End of line worker Lorinzo Haley

How much can you accomplish in five minutes? Could you clean two 75-foot-long BART cars? Sweep them, mop them, spritz them in the short amount of time the train dwells at an end-of-line station before starting its next run? And – no pressure! -- that five minutes is a hard deadline. Even a brief delay can disrupt the highly choreographed network of trains that make up the BART system.  

If you’re one of BART’s nearly 100 end-of-line cleaners, that’s just another day on the job. You see, in five minutes, an end-of-line cleaner accomplishes more than most people can get done in thrice the time.  

You might say end-of-line cleaners are the Quicksilver superheroes of BART’s robust cleaning operation. They’re the workers who clean the trains between regularly scheduled “thorough cleans” and “standard cleans,” which require cars be out of service. Unlike these cleans, end-of-line cleans have a time limit five-to-ten-minute deadline, depending on the station, that can’t be compromised. Even a small delay can reverberate across BART’s system.

So what can end-of-line cleaners accomplish in just five to ten minutes? It turns out, quite a bit.

End of line worker Eric Santos

BART Communications recently had the opportunity to follow a group of end-of-line cleaners at Dublin/Pleasanton Station, the last stop on the Blue Line. Each team consists of three to four cleaners, and all the shifts overlap to make sure there’s coverage for every moment BART is in service, including during the cleaners’ breaks and lunches. An additional cleaner joins the team between 9am and 5pm – BART's busiest hours.  

Carmen Williams, a utility foreworker who oversees Dublin/Pleasanton and Berryessa/North San Jose stations, said she has more cleaners on her team than ever. As part of its Safe and Clean Plan, BART has hired additional part-time end-of-line cleaners to ensure the cleanliness of train interiors during daily revenue service. At the end of revenue service, trains head to maintenance yards for nightly standard cleans conducted by BART’s car cleaning team. BART also recently doubled the number of times we deep clean trains. These end-of-line cleaners’ work holds the trains over until its time for their until their nightly cleanings in the yard. You can read more about these cleanings here.  

Glossary of BART Train Car Cleaning Terms 

Note: It is not possible to thorough clean the 461 cars required to run service every single day. 

End-of-line cleaner Lorinzo Haley is the day shift co-team lead with Eric Santos. He says the job is never stressful for him because he is “prepared for any and every situation at all times.” 

As you can imagine, the situations cleaners like Haley and Santos face vary widely. There’s the regular wear-and-tear from shoes and sticky fingers – these trains carry thousands of people, after all – but also accidental messes and, in some cases, intentional misuse. On busy days, it’s not uncommon for each cleaner to get off the car with a full bag of trash. For events and parades, those trash bags are often filled with feathers, glitter, and confetti.  

End of line workers Lorinzo Haley and Eric Santos

"We hire experienced janitorial people that have at least a year of industrial janitorial experience before coming to BART, so these are people that are knowledgeable about the equipment and how to pick up spills," said Juan Matta, Manager of Transit Vehicle Cleaning. "We give them additional training at BART as far as how to clean on a moving train safely, how to keep yourself safe around patrons, and how to keep the patrons safe." 

Here’s how the typical end-of-line clean goes: Three to four cleaners are stationed at the ready on the platform. Their trash bags are filled with supplies, and their brooms and mops are strategically positioned on the platform for easy access. The train pulls in, the passengers disembark, and then the clock starts ticking.  

End of line worker Lorinzo Haley

The cleaners split the train in order to cover every car. If the team has been alerted to a mess before the train arrives, they prioritize that first.

The first step is cleaning up any biohazards and offensive graffiti. Cleaners wear gloves throughout their shifts, no exceptions, and receive training to handle biohazard materials. They also carry wipes soaked in a special graffiti removal solution to scrub away graffiti as quickly as possible. From there, they prioritize spills, left-behind garbage, and grime.

After addressing these top priorities – and if the short amount of time on the clock permits – cleaners will sweep the floors, including under seats. If they spot a sticky seat or grimy wall along the way, they’ll whip out their towels and spray bottles filled with antibacterial solution to take care of them.

Then, it’s mopping time. On some trains, Haley would start by sweeping a car, and Santos would come behind him with a mop and a bucket. Rather than slippery soap, the buckets contain a water-bleach solution that dries quickly and is specialized for the train's flooring.

“My team knows my biggest pet peeve is dirty water,” said Williams, who started her BART career as an end-of-line cleaner. “They are changing it constantly. It has to be clean, and it has to be hot!”

The finishing touch: a spritz of lemon-scented air freshener.  

Rinse, repeat, rinse, repeat. Haley and Santos said they clean around three trains an hour, or forty trains a shift.  

End of line worker Lorinzo Haley waits for passengers to get off a train at Dublin/Pleasanton Station.

The job requires you to be in near-constant motion. While waiting for a train to arrive, the cleaners dispose of biohazards, refill their supplies, change their gloves, and most importantly, fill up those buckets with hot, clean water!  

When asked how many miles they walk each day, end-of-liner cleaner AJ Garman pulled out his phone and reported back: about 15,000 steps a day, equivalent to around 7 miles.  

It’s tough but rewarding work said Haley.  

“This is the best job I’ve ever had – and I’ve been working since I was 12,” the father of six said. “The sun is out, the air is fresh, and the hills are green. I want to come to work, and I have never said that about a job.” 

He and Santos said it’s not uncommon for regular riders to come up to them on the platform and say hello and thanks. Haley is no stranger to patron hugs, either.   

Said Santos: “I like when people who’ve never taken BART come up and ask me for help. It’s nice to know you’re making a difference.” About three minutes after saying this, a couple approached Santos and asked, “How do we get to the Financial District?” 

“Told you,” he said. 

Lorinzo waves to a train operator. 

Watch the team in action on this video