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On the front line of customer service: Station Agents see it all

Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service

Meet the Fleet: Simulator helps operators prepare to usher in new fleet

Watch the simulator video

By MELISSA JORDANBART Senior Web Producer When Michael Patchen trained to be a BART train operator, lessons involved mimeographed handouts, lots of lectures, and taking turns at “seat time,” learning to drive a real train in the overnight hours. “It was a lot more primitive than what we have now,” said

Parsons Brinckerhoff

1956: The Parsons Brinckerhoff Report outlines plans for the regional transit system that will become BART.

District History

1957: The San Francisco Bay Area Rapid Transit District is officially formed by the California State Legislature.

Fremont Flyer

1972: On October 2, a computer failure sends the “Fremont Flyer” off the tracks, leading to a redesign of BART train control.

North Concord Opens

1995: BART expands to North Concord/Martinez, the first of four extensions that would open in the next 18 months.