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Experience
Strategic indicator: Percent of Satisfied Customers Goal: Engage the public and provide a quality customer experience BART is working to improve customer satisfaction. Our research indicates that overcrowding is a top customer concern. To address this issue, we are creating more standing room by removing
West garage entrance closed at Walnut Creek Station 11/9-11
On Friday, November 9 from 10am to 3pm, & Saturday, November 10 starting at 6am through Sunday November 11 until 10pm, the west entrance off of Riviera Avenue into the BART parking structure will be closed to accommodate road construction. Please see the map below or click here for a .pdf. The entrance will
Major escalator repair at 12th Street/Oakland City Center Station
On Thursday, May 2, we had to remove from service the platform-level escalator for 12th Street Station that is near entrance at the corner of 14th and Broadway for a major repair. The escalator has experienced a failure of one of the primary drive components. We will need to completely dismantle the upper
Escalator at new Powell Street Station Canopy closed overnight 8/22
We will be making repairs to the broken glass panel in the canopy at Powell Street Station (north side of Market and Ellis) starting at 9pm on Thursday, 8/22. For safety, we will have to close the full entrance (including stairs) temporarily during the repairs.The contractor will make every effort to return
Bike Station Reopening at Embarcadero Station 6/8/2020
As part of our Measure RR system improvements and with support from SF’s Proposition K, we upgraded our bicycle parking at the Embarcadero Station making it more secure, convenient, and adding racks for “oversize” and electric bikes. It has been a challenging work during the Covid-19 pandemic period. Except
Weekend night work at El Cerrito del Norte 1/8-10, 1/15-17 & 1/22-24
As part of our El Cerrito del Norte Station Modernization plan, BART employees and contractors will be working inside the station during overnight, non-service hours on three weekends this month. This work will finalize installation and commissioning of new fare equipment and prepare the new Station Agent
Oakland Airport Connector schedule change for maintenance March 23-27
BART's Oakland Airport Connector will be undergoing planned maintenance on its trackway equipment beginning Thursday, March 23rd until Monday, March 27th. The work will begin at approximately 6pm on Thursday, March 23 rd and is planned to be completed prior to the morning commute hours on Monday, March 27 th
Civic Center entrance Hotel Whitcomb/8th & Market closed permanently 11/1/2018
On November 1, 2018, we will close permanently the entrance to Civic Center Station that is in front of the Hotel Whitcomb at the corner of 8th and Market Street. We will start this process by taking the escalator at this entrance out of service the week of October 15, so it can be dismantled, then close off
Delays this weekend between Hayward and Fremont for track maintenance
On Saturday May 5 and Sunday May 6 we will be performing track maintenance between Hayward Station and Fremont Station. This work will require us to use only one track from the beginning of service until 4pm. While this work is being performed you may experience a 10 to 15 minute delay in service. On Saturday
Elevator work begins at Lake Merritt Station
Dear Customer: Starting Monday, May 18, 2009, BART crews will begin work to replace an elevator at the Lake Merritt Station. As part of this work, we will also need to do some modifications to the concourse and platform to accommodate the new elevator. We expect that this work will take approximately a year