Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 1 ELEVATOR (RICHMOND DIRECTION)

  • Can't enter station:   Take the Platform 2 elevator on the opposite platform and travel to El Cerrito Plaza, then board the desired train.
  • Can't exit station:  Continue on BART to Richmond then return to El Cerrito del Norte and exit using the elevator on the opposite platform (Platform 2).

PLATFORM 2 ELEVATOR (BERRYESSA, SFO/MILLBRAE/DALY CITY DIRECTION) 

  • Can't enter station:   Take the Platform 1 elevator to the opposite platform and travel to Richmond Station, then board the desired train.
  • Can't exit station:  Continue on BART to El Cerrito Plaza and then return to El Cerrito del Norte. Exit using Platform 1 elevator.