Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 2 ELEVATOR (RICHMOND, DALY CITY DIRECTIONS) 

• Can't enter station:   Take the Platform 1 elevator to opposite platform.  Go back to  South Hayward and board desired train.
• Can't exit station:  Continue on BART to Bay Fair and return to Hayward. Exit using Platform 1 elevator.

PLATFORM 1 ELEVATOR (BERRYESSA DIRECTION)

• Can't enter station:   Take the Platform 2 elevator to opposite platform.  Go back to  Bay Fair and board desired train.
• Can't exit station:  Continue on BART to South Hayward and return to Hayward. Exit using Platform 2 elevator.