Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STREET ELEVATOR FROM THE EAST PLAZA 

• Can't enter station:   Take the elevator in the BART parking garage to access the walkway to the station concourse.
• Can't exit station:  Exit the station using the elevator in the BART parking garage.

CALTRAIN ELEVATOR - WEST PLAZA TO CONCOURSE

• Can't enter station:   Access the station from the opposite (East Plaza) side.
• Can't exit station:  Exit the station from the opposite (East Plaza) side.

PLATFORM 3 ELEVATOR (ALL DESTINATIONS)

• Can't enter station:   Use the Caltrain Platform 4/Northbound elevator.
• Can't exit station:  Use the Caltrain platform 4/Northbound elevator.

CALTRAIN ELEVATOR - CONCOURSE TO NORTHBOUND PLATFORM 

• Can't enter station:   Use the BART Platform 3 elevator.
• Can't exit station:  Use the BART Platform 3 elevator.