Elevator Outage Options
In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed.
STREET ELEVATOR FROM THE EAST PLAZA
- Can't enter station: Take the elevator in the BART parking garage to access the walkway to the station concourse.
- Can't exit station: Exit the station using the elevator in the BART parking garage.
CALTRAIN ELEVATOR - WEST PLAZA TO CONCOURSE
- Can't enter station: Access the station from the opposite (East Plaza) side.
- Can't exit station: Exit the station from the opposite (East Plaza) side.
PLATFORM 3 ELEVATOR (ALL DESTINATIONS)
- Can't enter station: Use the Caltrain Platform 4/Northbound elevator.
- Can't exit station: Use the Caltrain platform 4/Northbound elevator.
CALTRAIN ELEVATOR - CONCOURSE TO NORTHBOUND PLATFORM
- Can't enter station: Use the BART Platform 3 elevator.
- Can't exit station: Use the BART Platform 3 elevator.
