Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STREET ELEVATOR 

  • Can't enter station:   Use the elevator in the Westfield Shopping Center (only when mall is open) or walk, roll, or take Muni 0.4 miles to access the Montgomery Station street elevator at Market and Sutter Streets.
  • Can't exit station:  Continue on BART to exit at another station. The closest station is Montgomery St. (0.3 miles).

PLATFORM ELEVATOR 

  • Can't enter station:   Walk, roll, or take Muni to the Montgomery Street Station (0.3 miles).
  • Can't exit station:  Continue on BART to exit at another station. The closest station is Montgomery St. (0.3 miles).