Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STATION ELEVATOR - STREET TO PLATFORM 1 AND BRIDGE (BERRYESSA DIRECTION) 

• Can't enter station:   Take another mode of transportation such as an AC Transit bus to another BART station. The closest station is Hayward.
• Can't exit station:  Continue on BART to exit at another station. The closest station is Hayward.

PLATFORM ELEVATOR - BRIDGE TO PLATFORM 2 (RICHMOND, SFO/MILLBRAE/DALY CITY DIRECTIONS) 

• Can't enter station:   Take the elevator on the opposite platform.  Go back to Union City and board desired train.
• Can't exit station:  Continue on BART to Hayward and return to South Hayward. Exit using the platform 1 elevator.