Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 1 ELEVATOR (ANTIOCH DIRECTION)

  • Can't enter station:   Take the Platform 2 elevator to the opposite platform.  Go back to Lafayette to board desired train.
  • Can't exit station:  Continue on BART to Pleasant Hill/Contra Costa Centre and then return to Walnut Creek.  Exit using the Platform 2 elevator.

PLATFORM 2 ELEVATOR (SFO/MILLBRAE/DALY CITY DIRECTION) 

  • Can't enter station:   Take the Platform 1 elevator to the opposite platform. Go back to Pleasant Hill/Contra Costa Centre to board the desired train.
  • Can't exit station:  Continue on BART to Lafayette and return to Walnut Creek.  Exit using the Platform 1 elevator.