Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 1 ELEVATOR (SFO/MILLBRAE/DALY CITY DIRECTION) 

  • Can't enter station:   Take the Platform 2 elevator and go back to Lake Merritt or 12th St. Oakland City Center to board the desired train.
  • Can't exit station:  Continue on BART to Embarcadero and return to West Oakland.   Exit using the Platform 2 elevator.

PLATFORM 2 ELEVATOR (DUBLIN/ANTIOCH/RICHMOND/BERRYESSA DIRECTIONS) 

  • Can't enter station:   Take the Platform 1 elevator and go back to Embarcadero and board desired train.
  • Can't exit station:  Continue on BART to Lake Merritt or 12th St. Oakland City Center and return to West Oakland. Exit using the Platform 1 elevator.