Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORMS 2 AND 4 ELEVATOR (SFO/MILLBRAE/DALY CITY, BERRYESSA DIRECTIONS) 

  • Can't enter station:   Take the Platform 1/3 elevator and go back to Rockridge or Ashby to board desired train.
  • Can't exit station:  Continue on BART to 19th St. Oakland and return to MacArthur.  Exit using Platform 1/3 elevator.

PLATFORMS 1 AND 3 ELEVATOR (ANTIOCH, RICHMOND DIRECTIONS) 

  • Can't enter station:   Take the Platform 2/4 elevator and go back to 19th St. Oakland to board desired train.
  • Can't exit station:  Continue on BART to Rockridge or Ashby and return to MacArthur.  Exit using the Platform 2/4 elevator.