Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 1 ELEVATOR (ANTIOCH DIRECTION)

  • Can't enter station:   Take the Platform 2 elevator to the opposite platform. Go back to Walnut Creek to board desired train.
  • Can't exit station:  Continue on BART to Concord and return to Pleasant Hill/Contra Costa Centre.  Exit using the Platform 2 elevator.

PLATFORM 2 ELEVATOR (SFO/MILLBRAE/DALY CITY DIRECTION) 

  • Can't enter station:   Take the Platform 1 elevator to the opposite platform. Go back to Concord to board desired train.
  • Can't exit station:  Continue on BART to Walnut Creek and return to Pleasant Hill/Contra Costa Centre. Exit using the Platform 1 elevator.