Starting Oct. 5, BART Customer Services Center will be open longer with a pilot for extended hours

Effective Monday, October 5, 2026, Customer Services operating hours will change to streamline operations and provide more consistent service hours. 

The BART Customer Services Center @ Lake Merritt Station will now be open until 5:00pm. 

The new hours are:

Monday- Friday: 8:30 AM- 5:00 PM
1st week of the month: 8:30 AM- 6:00 PM (pilot extended hours)
3rd Wednesday of the month: 8:30 AM- 12:00 PM (early closure for operational needs)

Closed for all observed holidays

The Customer Services Office, where riders can call in with comments, inquires, concerns, praises, or to report a maintenance issue, will now follow the same 8:30 AM- 5:00 PM to schedule as the Customer Services Center @ Lake Merritt Station. Call the office at 510-464-7134. It also has a 24/7 voicemail.

The Transit Information Center's hours will remain the same: 8:00 AM- 6:00 PM, Monday - Friday