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End of line worker Lorinzo Haley

How much can you accomplish in five minutes? Could you clean two 75-foot-long BART cars? Sweep them, mop them, spritz them in the short amount of time the train dwells at an end-of-line station before starting its next run? And – no pressure! -- that five minutes is a hard deadline. Even a brief delay can disrupt the highly choreographed network of trains that make up the BART system.  

If you’re one of BART’s nearly 100 end-of-line cleaners, that’s just another day on the job. You see, in five minutes, an end-of-line cleaner accomplishes more than most people can get done in thrice the time.  

You might say end-of-line cleaners are the Quicksilver superheroes of BART’s robust cleaning operation. They’re the workers who clean the trains between regularly scheduled “thorough cleans” and “standard cleans,” which require cars be out of service. Unlike these cleans, end-of-line cleans have a time limit five-to-ten-minute deadline, depending on the station, that can’t be compromised. Even a small delay can reverberate across BART’s system.

So what can end-of-line cleaners accomplish in just five to ten minutes? It turns out, quite a bit.

End of line worker Eric Santos

BART Communications recently had the opportunity to follow a group of end-of-line cleaners at Dublin/Pleasanton Station, the last stop on the Blue Line. Each team consists of three to four cleaners, and all the shifts overlap to make sure there’s coverage for every moment BART is in service, including during the cleaners’ breaks and lunches. An additional cleaner joins the team between 9am and 5pm – BART's busiest hours.  

Carmen Williams, a utility foreworker who oversees Dublin/Pleasanton and Berryessa/North San Jose stations, said she has more cleaners on her team than ever. As part of its Safe and Clean Plan, BART has hired additional part-time end-of-line cleaners to ensure the cleanliness of train interiors during daily revenue service. At the end of revenue service, trains head to maintenance yards for nightly standard cleans conducted by BART’s car cleaning team. BART also recently doubled the number of times we deep clean trains. These end-of-line cleaners’ work holds the trains over until its time for their until their nightly cleanings in the yard. You can read more about these cleanings here.  

Glossary of BART Train Car Cleaning Terms 

Note: It is not possible to thorough clean the 461 cars required to run service every single day. 

End-of-line cleaner Lorinzo Haley is the day shift co-team lead with Eric Santos. He says the job is never stressful for him because he is “prepared for any and every situation at all times.” 

As you can imagine, the situations cleaners like Haley and Santos face vary widely. There’s the regular wear-and-tear from shoes and sticky fingers – these trains carry thousands of people, after all – but also accidental messes and, in some cases, intentional misuse. On busy days, it’s not uncommon for each cleaner to get off the car with a full bag of trash. For events and parades, those trash bags are often filled with feathers, glitter, and confetti.  

End of line workers Lorinzo Haley and Eric Santos

"We hire experienced janitorial people that have at least a year of industrial janitorial experience before coming to BART, so these are people that are knowledgeable about the equipment and how to pick up spills," said Juan Matta, Manager of Transit Vehicle Cleaning. "We give them additional training at BART as far as how to clean on a moving train safely, how to keep yourself safe around patrons, and how to keep the patrons safe." 

Here’s how the typical end-of-line clean goes: Three to four cleaners are stationed at the ready on the platform. Their trash bags are filled with supplies, and their brooms and mops are strategically positioned on the platform for easy access. The train pulls in, the passengers disembark, and then the clock starts ticking.  

End of line worker Lorinzo Haley

The cleaners split the train in order to cover every car. If the team has been alerted to a mess before the train arrives, they prioritize that first.

The first step is cleaning up any biohazards and offensive graffiti. Cleaners wear gloves throughout their shifts, no exceptions, and receive training to handle biohazard materials. They also carry wipes soaked in a special graffiti removal solution to scrub away graffiti as quickly as possible. From there, they prioritize spills, left-behind garbage, and grime.

After addressing these top priorities – and if the short amount of time on the clock permits – cleaners will sweep the floors, including under seats. If they spot a sticky seat or grimy wall along the way, they’ll whip out their towels and spray bottles filled with antibacterial solution to take care of them.

Then, it’s mopping time. On some trains, Haley would start by sweeping a car, and Santos would come behind him with a mop and a bucket. Rather than slippery soap, the buckets contain a water-bleach solution that dries quickly and is specialized for the train's flooring.

“My team knows my biggest pet peeve is dirty water,” said Williams, who started her BART career as an end-of-line cleaner. “They are changing it constantly. It has to be clean, and it has to be hot!”

The finishing touch: a spritz of lemon-scented air freshener.  

Rinse, repeat, rinse, repeat. Haley and Santos said they clean around three trains an hour, or forty trains a shift.  

End of line worker Lorinzo Haley waits for passengers to get off a train at Dublin/Pleasanton Station.

The job requires you to be in near-constant motion. While waiting for a train to arrive, the cleaners dispose of biohazards, refill their supplies, change their gloves, and most importantly, fill up those buckets with hot, clean water!  

When asked how many miles they walk each day, end-of-liner cleaner AJ Garman pulled out his phone and reported back: about 15,000 steps a day, equivalent to around 7 miles.  

It’s tough but rewarding work said Haley.  

“This is the best job I’ve ever had – and I’ve been working since I was 12,” the father of six said. “The sun is out, the air is fresh, and the hills are green. I want to come to work, and I have never said that about a job.” 

He and Santos said it’s not uncommon for regular riders to come up to them on the platform and say hello and thanks. Haley is no stranger to patron hugs, either.   

Said Santos: “I like when people who’ve never taken BART come up and ask me for help. It’s nice to know you’re making a difference.” About three minutes after saying this, a couple approached Santos and asked, “How do we get to the Financial District?” 

“Told you,” he said. 

Lorinzo waves to a train operator. 

Watch the team in action on this video 

BART’s efforts to enhance safety, cleanliness, and the customer experience are paying off as June 2025 saw a 13.4% increase in ridership over a year ago, bolstered by steadily growing weekend ridership.

Saturdays have seen some of the highest rates of ridership growth as people increasingly use the system to travel to events and activities on the weekends, including families and those who are now choosing to take transit over driving. Saturday ridership increased by 15.2% from May to June and was up 24.6% compared to a year ago. These increases were boosted thanks to local events, such as the June 14 “No Kings Day” protests, which marked the second highest day for Saturday ridership since the pandemic. June 29, the day of the San Francisco Pride Parade, saw the second highest Sunday for ridership since 2020. 

Additional ridership information is publicly available here.

While ridership continues to recover from post-pandemic declines due to remote work, these numbers demonstrate the effectiveness of BART’s Safe and Clean Plan, a series of strategic initiatives and investments that have doubled the rate of deep cleaning and resulted in a surge in BART PD’s visible safety presence on trains and in stations.  

These improvements are happening in concurrence with customer experience improvements, including running only new Fleet of the Future trains and system hardening efforts, led by the ongoing installation of its Next Generation Fare Gates. 

BART has also been strategically promoting non-work trips by partnering with local sports teams and organizations; sharing Rider Guides and social media videos describing how to take transit to events; and promoting non-work trips through efforts such as the BARTable website and newsletter. BART’s Fun Stuff program is an engagement effort that aims to educate riders, help us connect with the communities we serve, and build brand affinity, especially with younger riders. Our programs are getting people excited about transit and emphasizing the many places our system can take them.

BART transportation planner Kamala Parks is pictured in photos from the 1980s to present. Black and white photos courtesy of Murray Bowles. 

“Transit is punk,” according to Kamala Parks, Principal Station Planner at BART.  

Parks, of all people, would know.  

The transportation planner was a formative force in the Bay Area punk scene, particularly from the mid-1980s through the 1990s. This was an inflection point for punk, with bands like Green Day, Neurosis, and the Offspring making the leap from tiny scene venues to sold-out concert halls and stadiums.  

These iconic bands have at least two things in common. All of them are graduates of one of the most legendary punk venues of all time – 924 Gilman Street in Berkeley, often called Gilman by the punk community – and Parks played an early role in their success. 

Parks cofounded 924 Gilman – an all ages, collectively organized nonprofit music venue still going strong today – in 1986 as part of the MaximumRockNRoll ‘zine and collective spearheaded by Tim Yohannan. Getting the venue off the ground required wading through the leasing and zoning process, attending city hall meetings, and speaking with officials. The experience was Parks very first taste of urban planning, and it would come to serve her professionally many years later.  

So, Green Day...well, Parks was their first-ever band manager. Neurosis and the Offspring? She booked their first two national tours. The Offspring were the first to bring her on tour as their road manager, the first of many tour managing roles she did for multiple bands. 

When she wasn’t uplifting other bands, Parks was drumming for Cringer, the Gr’ups, Naked Aggression, and the aptly named Kamala & The Karnivores. If you saw the recent film Freaky Tales, you might have spotted a Kamala & The Karnivores patch stitched on the back of star Ji-young Yoo’s jacket.  

“Parks is a networker of East Bay punk,” a 2017 profile of her proclaimed, noting that she unknowingly designed “what would become a blueprint for DIY scenes worldwide.” 

A recent photo of Kamala Parks at Lake Merritt Station.  

In sum, Parks is a punk legend.  

Many of her BART coworkers have absolutely no idea. Rather, they know Parks from her planning efforts, like her work on BART's Transit-Oriented Development, her leadership on projects like Safe Trips to BART, and her role as the Station Area Planner from Orinda to Antioch. 

“Some folks are surprised I’m a punk rocker. They say I don’t look like one,” Parks said. “But I don’t have to look it. It’s my people, it’s a way of being in the world.”  

And transit, she said, is decidedly punk.  

"When you’re a punk, you love efficiency, sustainability, democracy,” she said. “Transit fulfills all these things.” 

Parks brings the spirit of punk to the workplace. When you’re a punk, if there’s an obstacle, you find a way to work around it. Low on resources? Figure it out. And most importantly, never take anything at face value, always question the status quo.  

“As a planner, I’m constantly asking myself things like, is there a reason this is the way it is? Can we revisit this? Reimagine it?"  

It’s a helpful vantage point for someone in her line of work. Crudely put, planners assess the present to construct the future. There’s a synergy with planning and punk, the music and movement known for holding a magnifying glass to the world and asking, “Why does it have to be like that?” 

“You don’t buy into the mainstream narrative as much when you’re a punk,” Parks said.  

Kamala Parks, pictured front right, circa late 1980s/early 1990s at a backyard gig in Pinole. Credit: Murray Bowles

Parks’ career was the least of her concerns as a free-spirited teenager growing up in Berkeley.  

“I was not exactly an ambitious kid,” she said. “When I was young, I wanted to be a cashier. They seemed to know everything – the price of an apple, the cost of a can of corn. This was way before the scanner. You had to enter all the prices manually! But as soon as the scanner rolled out, my dream was quashed.”  

Parks described her teenage years as “directionless.” She was a mediocre student at Berkeley High School, didn’t have a lot of friends or grand ambitions.  

What she did have was music. Parks recalled the summer before 11th grade when her dad left her in the care of one of his students from Diablo Valley College while he was on sabbatical in Europe. He gave the college kid $500 for Parks’ care and keeping. Not long after dad hit the road, the young woman and her boyfriend decided to spend the summer in Mexico, leaving Parks to fend for herself.  

“I came home from school one day and no one was home. But she had left the money on the table,” Parks recalled. “I immediately went to Telegraph [Avenue] and bought records and a Walkman. Needless to say, I spent that $500 in a very short amount of time.”  

“Music,” she went on, “was the thing that saved me as a kid. I cared about it so much, and I was beginning to have this incredible community in the punk scene full of very smart, supportive people.”  

But she had a bone to pick with Berkeley: All the cool live music venues in town were 21 and over. So 17-year-old Parks wrote a letter to the city council more or less asking, “What gives? There’s nothing for young people to do in this city. Why aren’t there any all-ages music venues?” 

That was the genesis of the idea that would eventually give birth to 924 Gilman.  

Left: Kamala and The Karnivores Girl Band EP, originally released on Lookout Records in 1989. Right: Kamala and The Karnivores second record, Vanity Project, released in 2018. 

Flash forwards a couple of years, and Parks and her cofounders are sitting in a city council meeting, ready to make the case for their venue.  

“The lightbulb did not go off that this sort of work was what I should be doing, not at all,” Parks said of urban planning. “I thought the city was being silly, asking things like, ‘Where will people park?’ And I said, ‘Parking? Who cares about parking!’”  

Parks argued that the industrial area already had ample street parking, and most people would carpool or use transit. The majority of her friends didn’t own cars.  

“We ended up rezoning the building for an entertainment permit,” she said. “At the time, it seemed like a bunch of hooey that we couldn’t have our club immediately. There was so much hoop jumping. I was definitely not inspired to pursue urban planning.” 

But there was a lesson in all of it.  

“The wonderful thing about youth is you’re not weighed down by past experiences that tell you what is and isn’t possible,” she said. “Fresh, questioning eyes are an asset."  

After Parks “barely” graduated high school, she worked at the Peet’s Coffee and Tea warehouse and other blue collar or service jobs to prioritize and fund the unpaid efforts of touring, booking tours and shows, playing music, and volunteering at Gilman. However, part-time studying at community colleges eventually led to her getting a math degree from a four-year college. Unsure of what to do next, she got her teaching credential. 

“Teaching was brutal,” she said. “I have so much respect for teachers. That is the hardest job I’ve ever had.” 

Before getting the credential, Parks had taken a few urban studies classes at San Francisco State and realized, “This is it! This is what I want to do!” 

But Parks wasn’t sure she wanted to spend more time in school to get a second bachelor's degree. And though she loved the field, she was sick of being poor and just wanted to start working. 

Her stint as a teacher lasted about two years, and Parks took some time to regroup working as a project assistant at a construction management company. While there, she discovered the urban studies flame still flickered inside her.  

Parks eventually decided to enroll in a grueling program at UC Berkeley, where she got two master’s degrees, one in civil engineering and one in city and regional planning.  

She went on to work in consulting and for the City of Berkeley. BART, however, was always the dream.  

Kamala drumming with Kamala and The Karnivores in 2017. Credit: Jonathan Botkin.  

“BART has a very special place in my heart and has been crucial to many aspects of my life,” she said.  

In 2018, after applying for years to any position she was qualified for, Parks finally got the call that she was selected for a planner role.  

She's never looked back. 

“There is rarely a day I wake up and say, ‘I don’t feel like going to work today,’” she said. “I just feel so lucky.”  

Parks wishes she had discovered transportation planning earlier. Growing up, she never thought of it as a profession or really knew that the field existed at all. Now, she’s doing her part to amend that for the next generation.  

“A few years ago, I went back to Berkeley High School for a lunch session called ‘How did you get that cool job?’ where I met with seniors and talked about what I do,” she said. “I wish someone had done that for me!”  

Through it all, the punk community has remained a constant force in her life. And she’s still involved with 924 Gilman, not as a booker or board member anymore, but as an attendee and an as-needed advisor. To this day, the venue hosts more than 20 nights of performances a month, often with bills consisting of five to six bands.  

Parks left an indelible mark on the Bay Area punk scene, and now, as a planner for BART, she gets to leave a different sort of legacy behind.  

"Planners come up with the ideas that spur improvements to connect communities,” she said.  

And that’s a through line in her life. Whether its music or street improvements, she wants more than anything to facilitate connections– to other people and to the spaces in which they gather. 

In celebration of Transit Month 2023, the Bay Area transit agencies and the Metropolitan Transportation Commission (MTC) are hosting a third “All Aboard with Transit CEOs,” a ride-along and social event giving the public a chance to ride with and meet regional transit leaders. The event is also an opportunity for transit leaders to call for on-going financial support for transit operations and to showcase the coordination happening among agencies to improve the rider experience in the Bay Area.

The event is Friday, September 29, 2023, starting at 5pm at the Palo Alto Caltrain Station/Transit Center. The Palo Alto Transit Center is an intermodal transit center served by Caltrain, SamTrans, VTA, Dumbarton Express, the Stanford University Marguerite Shuttle and several local shuttle services. 

Trip details:

Before 5pm: The public and Transit CEOs will come from different transit systems, connecting with the public along their route to the Palo Alto Caltrain Station/Transit Center.

5pm:  The public and Transit CEOs meet at the Palo Alto Transit Center (Caltrain Northbound Platform to San Francisco) for photos and mingling.
5:19pm – Everyone boards Caltrain #709 for an onboard Happy Hour (BYOB)
5:44pm – Train arrives at Millbrae Transit Center (100 California Drive, Millbrae)
6:03pm – The Ride-a-long ends as the train arrives at San Francisco Caltrain Station (700 4th Street, San Francisco)

Members of the public and the media are invited to ride for the full or partial journey. This event is a great opportunity for the public to chat with CEOs about transit service and transit career opportunities. Follow on social media for real time updates of the CEOs journey.  

Participating CEOs include:  SamTrans (April Chan), Caltrain (Michelle Bouchard), VTA (Carolyn Gonot), MUNI (Jeff Tumlin), BART (Bob Powers), WETA/SF Bay Ferry (Seamus Murphy), County Connection (Bill Churchill), and LAVTA/Wheels (Christy Wegener). 

The CEOs will be taking transit to the Palo Alto Caltrain Station and posting on social media using the #TransitMonth hash tag. Several CEOs will announce their routes to get to Palo Alto Transit Center if you want to join them on the journey. 

BART General Manager Bob Powers will take BART's Red Line to Millbrae leaving 19th Street Station at 2:57pm and transfer to Caltrain at 4:02pm

SamTrans CEO April Chan will ride ECR leaving San Carlos Ave / El Camino Street at 4pm 

Caltrain Executive Director Michelle Bouchard will ride Caltrain #410 leaving San Carlos Station at 4:48pm

VTA CEO Carolyn Gonot will ride the VTA Blue Line from River Oaks Station leaving at 3:45, changing trains at Baypointe to the 4 pm Orange Line to Mountain View. Then Caltrain #309 departing Mountain View at 4:40 pm