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On the front line of customer service: Station Agents see it all
Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service
Meet the Fleet: Simulator helps operators prepare to usher in new fleet
By MELISSA JORDANBART Senior Web Producer When Michael Patchen trained to be a BART train operator, lessons involved mimeographed handouts, lots of lectures, and taking turns at “seat time,” learning to drive a real train in the overnight hours. “It was a lot more primitive than what we have now,” said
Office of Civil Rights - Small Business Outreach
Please email [email protected] if you are interested in any of the upcoming Measure RR events. In the email, indicate which event you are interested in.
District History
1957: The San Francisco Bay Area Rapid Transit District is officially formed by the California State Legislature.
Fremont Flyer
1972: On October 2, a computer failure sends the “Fremont Flyer” off the tracks, leading to a redesign of BART train control.
North Concord Opens
1995: BART expands to North Concord/Martinez, the first of four extensions that would open in the next 18 months.
Early Construction
1971: After seven years of construction across the Bay Area, the initial operating segment from Fremont to MacArthur is completed.
Embarcadero Station
1976: Embarcadero Station opens in Downtown San Francisco. This station, not part of the original plans, soon becomes one of BART’s busiest.
Air Filtration
2020: COVID-19 initially reduces ridership by 94%. BART responds by enhancing air filtration and adding cleaning staff.
Crisis Intervention Specialists
Today, we have over 300 sworn peace officers, Community Service Officers, Transit Ambassadors, and Crisis Intervention Specialists.