Elevator Outage Options and Accessible Path for Walnut Creek Station

Elevator Outage Options

IF PLATFORM 1 (ANTIOCH) ELEVATOR IS OUT OF SERVICE AND RIDER IS:

  • ARRIVING FROM THE STREET (rider cannot access trains)

    • Rider should backtrack to Pleasant Hill/Contra Costa Centre and board desired train. Use Platform 1 elevator. 

    • Alternative Option: Rider can take County Connection to another BART station. The closet station is Pleasant Hill/Contra Costa Centre.

    • If the Platform 2 elevator is also out of service, rider could take County Connection to another station or request a Mitigation Trip. Pleasant Hill/Contra Costa Centre is 2 miles walking/rolling.

  • ARRIVING FROM THE PLATFORM (rider cannot exit platform)

    • Rider should continue on BART to Lafayette, then backtrack to Walnut Creek on next train. Exit using Platform 1 elevator.

    • Alternative Option: Rider can continue on BART to another station and take County Connection to destination. The closest station is Pleasant Hill/Contra Costa Centre.

    • If the Platform 2 elevator is also out of service, rider could take County Connection from another station or request a Mitigation Trip. Pleasant Hill/Contra Costa Centre is 2 miles walking/rolling.

IF PLATFORM 2 (SFO/MILLBRAE) ELEVATOR IS OUT OF SERVICE AND RIDER IS:

  • ARRIVING FROM THE STREET (rider cannot access trains)

    • Rider should backtrack to Lafayette and board desired train. Use Platform 2 elevator. 

    • Alternative Option: Rider can take County Connection to another BART station. The closet station is Pleasant Hill/Contra Costa Centre.

    • If the Platform 1 elevator is also out of service, rider could take County Connection to another station or request a Mitigation Trip. Pleasant Hill/Contra Costa Centre is 2 miles walking/rolling.

  • ARRIVING FROM THE PLATFORM (rider cannot exit platform)

    • Rider should continue on BART to Pleasant Hill/Contra Costa Centre, then backtrack to Walnut Creek on next train. Exit using Platform 2 elevator.

    • Alternative Option: Rider can continue on BART to another station and take County Connection to destination. The closest station is Pleasant Hill/Contra Costa Centre.

    • If the Platform 1 elevator is also out of service, rider could take County Connection from another station or request a Mitigation Trip. Pleasant Hill/Contra Costa Centre is 2 miles walking/rolling.

ENTERING WALNUT CREEK STATION

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at Walnut Creek Station are located on a raised platform. Concourse is on the street level.

There are two separate elevators for San Francisco, Millbrae bound trains or Pittsburg/Bay Point bound trains. Both separate elevators are located outside of the paid area. Between the two elevators, there is a fare gate to process your ticket. Press “P” for train platform level.

At the train platform level, from either elevator, you will be at the far end of the platform.

EXITING WALNUT CREEK STATION

The train platforms at Walnut Creek Station are located on a raised platform.

There are two separate elevators for San Francisco, Millbrae bound trains or Pittsburg/Bay Point bound trains located at the far end of the platform. Press "C" for the concourse level.

When exiting from either elevator, you will be outside of the paid area. Between the two elevators, there is a fare gate to process your ticket. Press ‘S” for street level.

Walnut Creek Station accessible path