Access Overview


HOW TO USE BART TICKETS

Children four and under ride free but everyone else must have a ticket. BART tickets are like debit cards with stored value. All BART stations have automatic ticket vending machines that accept nickels, dimes, quarters and $1 coins, as well as $1, $5, $10 and $20 bills. You can also use credit and debit cards in select machines.

When you enter BART, insert your ticket into the fare gate and it will be returned to you. Use the same ticket when you exit. The correct fare will be automatically deducted and tickets with remaining value will be returned. If your ticket has too little value, a sign on the fare gate will read "Underpaid: Go to Addfare." A nearby Addfare vending machine will tell you how much additional fare you must add to your ticket to exit the BART system.

To find the cost of a particular BART trip, use the BART Fare Calculator.

DISCOUNT TICKETS

Seniors age 65 and older, disabled persons with a Regional Transit Connection (RTC) Discount Card, and people with other valid identification listed below are eligible for discount tickets. You may purchase discount tickets at the Lake Merritt BART Station and some San Francisco stations, from selected retail vendors, by mail and online.

  • Green tickets entitle seniors to a 62.5% discount.
  • Red tickets entitle disabled persons or Medicare cardholders to a 62.5% discount.

Personal care attendants (PCAs) who accompany disabled passengers on BART are eligible for the discount fare if the use of a PCA is indicated on the RTC Discount Card. People entering or exiting a station using a discount ticket may be asked to verify their eligibility by showing valid identification. Valid ID includes:

For seniors using a green ticket:

  • Photo ID with proof of age.

For people using a red ticket:

  • RTC Discount Card;
  • Medicare card (not Medi-Cal) plus photo ID;
  • Disabled person placard or license plate from California DMV plus photo ID; or
  • Valid transit discount card from another California transit agency plus photo ID.

REGIONAL CLIPPER CARD

Clipper is a regional smart card that works on various Bay Area transit operators. It's managed by the Metropolitan Transportation Commission. To get a card immediately visit a Clipper retailer or participating transit partner location. Sign up now for a Clipper Card and learn how to receive the BART high value 6.25% discount.

To get a Clipper discount card and receive the BART 62.5% discount for youth (age 5 to 12 years), submit your application by mail, email or fax. To get a card immediately apply in person at a Clipper Customer Service Center. For more information visit Clipper Discount Card.

PARATRANSIT SERVICE

BART provides ADA paratransit service to eligible individuals whose disability prevents them from accessing, boarding or riding BART trains. Service is provided by lift vans and is generally by reservation only. For more information, visit the Paratransit page.

PARKING

Stations with parking have specially designated disabled person (DP) parking spaces. If you're using a DP parking space at a station that has daily parking fees, you are required to pay the established parking fees at times when those fees are in effect. Check the parking section for more details.

SERVICE ANIMALS

Passengers with disabilities may ride with their trained service animal. Service animals must be leashed and kept on the floor and out of the aisles as much as possible, and must be under the control of their owners at all times.  View BART's pet and dog policy for non-service animals.

WHITE COURTESY PHONES

All BART stations have public and white courtesy telephones at all levels that connect directly to the Station Agent.

SEATING

There is priority seating to the left of the door on all trains for seniors and people with disabilities. All trains can also accommodate wheelchair users to the right of the doorway.

Example of the priority seating sign displayed on each BART car

ELECTRIC PERSONAL ASSISTIVE MOBILITY DEVICES (EPAMDs)

BART has a policy governing the use of Electric Personal Assistive Mobility Devices (EPAMDs) within the system.  The policy covers all battery-powered, self-balancing, two-wheeled transporters, including the Segway Personal Transporter. Read more about EPAMD use and permits.

BART ACCESS GUIDE BOOKLET (PDF VERSION)

Get a quick accessibility overview in a PDF format under BART Accessibility Guide.

LEARN BART (PDF VERSION)

Download and print your own copy of "LEARN BART! Your Guide to Ride!" (a picture guide to riding BART).

BART ACCESSIBILITY TASK FORCE (BATF)

The BART Accessibility Task Force advises the BART Board of Directors and staff on disability-related issues and advocates on behalf of people with disabilities and seniors to make the BART system accessible to and useable by people regardless of disability or age.

BART WEBSITE

The BART website incorporates numerous accessibility standards for persons with disabilities including guidelines from the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C) and Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended by the Workforce Investment Act of 1998 (P.L. 105-220). BART will provide alternate media to access information about BART programs and services. If you have suggestions for improving BART website accessibility, please let us know by contacting the BART website manager.

EMERGENCY EVACUATIONS

BART’s Emergency Plan addresses evacuation of riders with disabilities who require assistance​.  BART’s Operations Control Center (OCC) is in charge of determining the number and location of passengers on trains who require assistance​.  Passengers who use wheelchairs are assisted by the local fire department, unless a hazard exists that makes immediate evacuation necessary​.

Key information regarding emergency evacuation for riders with disabilities is communicated to the public on all train cars.

Here are the procedures for station evacuations:

  • If safe, use the elevator to immediately leave the station
  • If elevator is not working, make yourself known and talk to the Station Agent or use the elevator cab intercom to talk to the Station Agent or Operations Control Center (OCC)
  • Pick up a white courtesy phone to talk to the Station Agent
  • Ask for assistance from other BART riders or Call 911 on your mobile device
  • During station evacuation, station will be checked and swept by the Station Agent, OCC via CCTVs, BART Police officers, and/or first responders
  • There is also an evacuation chair present in each station for use by the Fire Department during evacuation.

BART POLICE

Emergency: 911
Non-Emergency: 1-877-679-7000

The BART Watch app is also available for download to discreetly report criminal or suspicious activity directly to BART Police.

RESTROOMS

Some BART stations do provide public restrooms. These stations are listed below, but may be closed due to cleaning, maintenance, or security. Ask the Station Agent for further assistance.

 Ashby (Berkeley)Millbrae
 Balboa Park (SF)North Berkeley
 Bay Fair (San Leandro)North Concord/Martinez
 Castro ValleyOrinda
 Coliseum/Oakland AirportPittsburg/Bay Point
 ColmaPleasant Hill/Contra Costa Centre
 ConcordRichmond
 Daly CityRockridge (Oakland)
 Dublin/PleasantonSan Bruno
 El Cerrito del NorteSan Leandro
 El Cerrito PlazaSouth Hayward
 FremontSouth San Francisco
 Fruitvale (Oakland)Union City
 Glen ParkWalnut Creek
 HaywardWarm Springs/South Fremont
 LafayetteWest Dublin/Pleasanton
 MacArthur (Oakland)West Oakland

 

TRAINING VIDEO

Watch this helpful video about accessibility at BART for tips on using the system.

ACCESSIBILITY CONTACTS

 BART System Accessibility Information/Complaints
 BART Customer Services Department: Georgene Norman or Mike Moran(510) 464-7134 or webcustomerservices@bart.gov
  
 BART Fare Policy
 BART Financial Planning Department
: Charlotte Barham(510) 464-6379 or cbarham@bart.gov
  
 Paratransit Operations Information/Complaints (Alameda County)
 East Bay Paratransit(510) 287-5000
 WestCAT(510) 724-7993
 Union City Transit(510) 476-1500
 LAVTA(925) 455-7510
  
 Paratransit Operations Information/Complaints (Contra Costa County)
 East Bay Paratransit(510) 287-5000
 County Connection(925) 676-7500
 Tri-Delta Transit(925) 754-3060
  
 Paratransit Operations Information/Complaints (San Francisco County)
 San Francisco MUNI(415) 351-7000
  
 Paratransit Operations Information/Complaints (San Mateo County)
 SamTrans(650) 871-8590
  
 BART Station Planning, Modernization and Renovation
 BART Customer Access Accessibility DivisionLaura Timothy (510) 464-6466 or ltimoth@bart.gov
  
 Disability Employment Issues
 BART Human Resources DepartmentPatrice McElroy (510) 464-6885 or pmcelro@bart.gov
  
 Disability-Related Employment Discrimination Complaints
 BART Office of Civil RightsJoan Morris (510) 464-6107 or jmorris@bart.gov
  
 BART Accessibility Task Force Citizen Advisory Group
 BART Customer Access DepartmentElena Van Loo or evanloo@bart.gov

 

CONTACT US 

If you have any suggestions, comments, or concerns, please feel free to contact Bob Franklin at BFRANKL@BART.gov or 510-464-6133.