As of 2024, BART’s EZ Rider Parking program has ended. All Parking Validation Machines (PVMs) have been disabled, and you can no longer tap your Clipper Card inside the station to pay for Daily Fee parking. Please pay for parking on the official BART app, website or at the machines inside the station (remember your stall number).
Your data on ezrider.bart.gov has been migrated to a new website. Please visit ezriderrefund.bart.gov to receive a refund or transfer your balance to the new BART parking account, which allows you to pay for parking on the official BART app or website.
Under California Codes 50050-50051, if you do not request a refund for your balance by January 2028, your balance will be considered unclaimed property and funds will be transferred to BART’s general fund.
FAQs
1. Why did EZ Rider end?
The EZ Rider Parking program started in October 2008 as a convenient way for customers to pay for parking and transit. Unfortunately, these machines and software are now nearly 20 years old. The machines are not compatible with the next generation of Clipper, and unfortunately the software and equipment are not supported.
Ending the EZ Rider parking program simplifies various parking payment options at BART, thereby improving the customer experience for new riders looking into parking payment. In the past few years, BART has developed parking payment options on the BART Official App, including Tap and Go Parking, which provides benefits that were previous pain points in the EZ Rider program:
- Riders who use Tap and Go have a smaller purse requirement compared to EZ Rider ($25 on Tap and Go, compared to $60+ on EZ Rider). Riders may also pay for Daily Fee parking as they need without enrolling in Tap and Go.
- Riders will no longer need to use hangtags or move hangtags between multiple cars. With the app, parking payment is license-plate based, and riders may add up to 5 license plates on their account.
- Riders have more payment method options on the BART Official app. In addition to credit and debit, riders may also pay with PayPal or Venmo.’
The Parking Validation Machines (PVMs) were disabled and shut down in three phases in July 2024.
2. Will I be able to tap my Clipper Card inside the station to pay for parking?
At this time, there is no plan to allow tapping inside the station to pay for parking.
Note: You do not need to tap anywhere inside the station when you sign up for Tap and Go on the BART Official App, you will just tap “PAY” on the app home screen.
3. How do I close my EZ Rider account and request my refund?
Please visit ezriderrefund.bart.gov to start your refund request or transfer. A step-by-step guide will be available soon. BART needs a valid credit or debit card to process your refund.
4. How do I receive my refund if my payment information on file is expired?
Please visit ezriderrefund.bart.gov to start your refund request or transfer; you will need to provide a valid credit or debit card. A step-by-step guide will be available soon.
5. What if I forgot my password/username?
Click “Forgot Password” next to the password field.
6. When will I receive my EZ Rider balance refund?
Please allow up to one month from the date you request your refund to receive your refund via check.
7. What if I have a negative balance in my EZ Rider account?
If you have a negative balance, please contact us by emailing [email protected].
8. What do I do with my EZ Rider hangtag?
Please throw away your EZ Rider hangtag(s) as they are no longer valid. You will no longer need to display anything inside your vehicle.
9. How do I pay for parking without EZ Rider?
Download the BART Official App and create an account. We encourage you to try Tap and Go, a feature on the BART Official App, that allows you to pay for parking with one tap from the app home screen. Or you can also pay for Daily Fee parking.
If you do not wish to download an app, you can pay for Daily Fee parking at the parking machines using credit, debit, or cash. You will need to remember your stall number to enter at the machines.
10. What is Tap and Go?
Tap and Go is a feature on the BART Official App that allows you to pay for parking with one tap from the app home screen. It requires a one-time set-up, and provides a seamless, convenient experience for customers.
11. How do I enable Tap and Go?
Here is a step-by-step guide which shows how to enable Tap and Go Parking. Tap and Go can be enabled Monday - Friday between 4am - 3pm only.
12. How do I load my parking wallet?
Your parking wallet will initially load with $25 when you enroll in Tap and Go and will reload every time your balance falls below $5. At this time, you cannot choose a specific amount to load into your parking wallet.
13. What is the difference between Tap and Go and Daily Fee parking?
Tap and Go is a feature on the BART Official App that allows you to pay for Daily Fee parking with one tap on the home screen; it is the quickest way to pay for parking and requires a parking wallet. You may also pay for Daily Fee parking as you go without enrolling in Tap and Go by selecting Daily Fee parking on the app, which supports both a single (one-time) payment and parking wallet payment.
14. Do I need a hangtag for Tap and Go?
You do not need to display a hangtag when paying on the app. You can list up to 5 license plate in your account and we will verify your payment by scanning your license plate. No more than 1 vehicle may be parked at a time.
15. What if I don't want to download the app?
You can pay for Daily Fee parking at the parking machines inside the station using credit, debit, or cash. You will need to remember your stall number to enter at the machines.
How To Guides
Customer Service
Questions still not answered? Contact us.
General parking questions? See our FAQs here.