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BART Board conditionally earmarks $2.5 million for additional station along eBART extension
A future additional station along the eBART extension could receive a $2.5 million boost thanks to a vote Thursday by the BART Board of Directors. BART Directors voted to earmark $2.5 million toward the cost of a Pittsburg Center Station at the intersection of Highway 4 and Railroad Avenue. BART’s
BART Police holds Trunk or Treat at North Berkeley 10/28/21
On Thursday, October 28, 2021, the BART Police Department will be hosting its annual Trunk or Treat Halloween event at the North Berkeley BART Station parking lot between 4-7 p.m. Children dressed in Halloween costumes may participate in Halloween activities such as collecting candy and non-candy treats. The
New Fremont dog park opening latest milestone for BART Warm Springs Extension
By Xuan Lam BART Website Intern At the opening of the new dog park in Fremont Central Park on Wednesday, a cacophony of howls and yips from assorted canines mixed with excited chatter and laughter from dog owners. When the ribbon was finally cut by Fremont Mayor Bob Wasserman and BART Board Director Tom
BART offers 5,000 Freedom Train flash passes to MLK Day celebrants
BART "Freedom" trains will once again carry riders from throughout the Bay Area on Monday, Jan. 16, to Northern California’s largest celebration honoring the life and achievements of Dr. Martin Luther King Jr. “As in past years, BART is providing 5,000 special 2012 Dr. Martin Luther King Jr. BART flash passes
Operation RAILSAFE pairs BART PD with local law enforcement to protect system
BART customers are likely to see law enforcement officers from other agencies patrolling BART parking lots and stations as the nation’s transit agencies continue their vigilance following the death of Osama bin Laden. BART Police Chief Kenton W. Rainey, at the request of Transit Security Administration, has
San Francisco Medical Examiner identifies suspect in BART Police officer involved shooting
The San Francisco Medical Examiner has identified the suspect as Charles B. Hill. Mr. Hill was shot by a BART Police officer on Sunday, July 3 after a confrontation on the platform of the Civic Center Station. Mr. Hill, who was 45-years-old, is said to have had no known address. As this is the only new
BART invites local small businesses to virtual workshop on 1/26/22
BART's Office of Civil Rights (OCR) invites local small businesses to register and attend a virtual workshop on Wednesday, January 26 from 4-5 pm. The workshop is part of OCR's Small Business Support Services' efforts to increase participation and successful performance for small businesses on BART
Platform details now included on BART Trip Planner results
To make planning BART trips and using the BART system even easier, platform details are now included in Trip Planner itineraries, giving riders confidence that they are waiting for their train in the right spot.
The information will be especially helpful for riders who are making platform-to-platform transfers, for example at MacArthur Station as reflected in the before and after images below. The Trip Planner itinerary calls out how riders will transfer from the Yellow Line train at Platform 4 at Macarthur Station to an Orange Line train on Platform 2.
Riders will also be able to see if a train is using a different platform than normal, a tactic used during delay scenarios when trains may need to run on different tracks.
“BART is making changes to ensure navigating transit is as easy as possible as part of our efforts to improve the customer experience and increase ridership,” said Alicia Trost, BART Chief Communications Officer. “New riders and those who use BART infrequently will now have this critical platform information that will make their journey more seamless.”
Before: Without platform details After: With platform details
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Platform numbers are posted on concourse signage at major decision points as well as on the platforms on directional signage and digital signs.
Concourse signs Platform level signs
The platform level data is now also available for third-party apps to implement through BART’s Developer Program.
Podcast: The public gets its say on critical issues facing BART PD
2017 is shaping up to be an important year for the BART Police Department. In the latest edition of our podcast series “Hidden Tracks: Stories from BART” we take a closer look at the citizen oversight model that’s playing an important role in charting the direction of BART PD. The department is one of the few
BART shows major service reliability improvements with fewer delays
BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR).
Customer-On-Time Performance for FY 2023 Q4 (April-June 2023) was 91%, up more than 12% from the previous quarter (January-March).
Cancelled trains due to staffing shortages improved significantly as BART has hired more train operators. Only 2% of trains were not dispatched during the quarter with June cancellations totaling just over 1% of all dispatches. The previous quarter had 5.27% missed dispatches.
“Earlier this year, we vowed to address staffing shortages and to reduce the number of canceled trains by summer,” said BART’s General Manager Bob Powers. “The data shows BART has followed through on this commitment as we focus on improving the rider experience. Running clean and safe trains that are on time is the best way to rebuild ridership.”
Timed transfers for the quarter improved dramatically from 52% to 80% and are trending up. Timed transfers are an important part of the customer experience as riders seamlessly transfer from one train to another to get to their destination on time. When northbound trains don’t line up at 19th Street and southbound trains at MacArthur, it delays riders.
BART is working to make improvements on several other fronts, including doubling the presence of sworn officers on our trains, replacing every fare gate in the system with state-of-the-art units that will be much more effective at deterring fare evasion, and doubling the rate of deep cleaning for train cars. In addition, BART’s schedule will change on September 11 with a service plan aimed at increasing ridership with a 50% increase in service on nights and the end of 30-minute frequencies.
The Quarterly Performance Report will be presented to the Board of Directors at the August 24th Board meeting.