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On Tuesday, Sept. 5, 2023, BART is launching a call for riders’ BART stories. We want to hear what BART means to you and gain insight into how we can continue to improve.  

Do you have a favorite BART memory? Have you met a dear friend or life partner aboard a train? Did you take BART to a seminal life event? Have you been sitting on a unique idea to improve the system? We’d like to hear it.  

To answer our questions, visit bart.gov/YourStory. We may contact you to learn more about your BART experience for future articles and communications (but only if you give us permission). You have the option to remain anonymous or share select information. Once you've answered the questions, you can enter a drawing to win one of three $100 e-gift cards. We’ll be sharing these stories in the coming months. 

This call for stories is one aspect of our Role in the Region Study, which provides insight into emerging trends and outlines BART’s benefits to the Bay Area through illustrative data, personal narratives, and factsheets, culminating in a comprehensive final report. The final report is anticipated to be completed in Spring 2024. You can keep up to date with the project and explore factsheets at bart.gov/RoleintheRegion.  

These materials highlight BART’s essential role in the region’s success as well as the compelling need for the continued funding and support of this essential transportation system. This study further develops the analyses and values illustrated in BART’s Transit Saves campaign and builds upon the findings from the 2016 Role in the Region Study.  

This Transit Month, ride BART and tell us what it means to you!  

Answer the questions and share your story at bart.gov/YourStory. 

The BART Board of Directors voted to adopt a balanced budget for FY26, protecting safe, clean, and frequent service for one more year before facing a fiscal cliff in FY27 that could have dire and widespread impacts on the Bay Area's greater transportation network. The BART board continued its strategy of avoiding service cuts by using the remaining $318 million of state and regional emergency funds to help pay for the cost of running train service, while supporting deficit-reducing, cost-cutting measures, such as a strategic hiring freeze and running shorter trains. A planned 6.2% fare increase, expected to go into effect January 1, 2026, also helps close a projected $35 million deficit. 

The FY26 budget is also supported by a fiscal year-over-year 4% increase in paid trips thanks to new fare gates, new fare programs, such as Clipper BayPass offering employer-paid unlimited transit passes, attracting more riders with a cleaner, safer ride, and schedule coordination with connecting transit agencies.

BART’s overall expenses grew by less than 1% in FY26, demonstrating that cost controls and targeted cuts to non-labor expenses are holding costs down, as well as the effectiveness of BART’s disciplined approach to belt tightening and prudent fiscal management. No new positions were added to the budget and dozens were frozen in a strategic hiring freeze. 

“Our riders are noticing the improvements we have made to the overall BART experience, resulting in the highest satisfaction rates in ten years,” said BART Board President Mark Foley. “We made strategic decisions in this budget to show the Bay Area we must be part of the solution in reducing costs, but also ensuring we have frequent, clean, and safe service at this critical moment when traffic congestion is increasing and people are returning to the office and wanting to take car-free trips on nights and weekends as well.”

Operating budget prioritizes Safe and Clean Plan   

BART’s $1.2 billion operating budget will continue to fund the current service plan with no planned cuts to service this fiscal year. In August, small adjustments will be made to BART’s schedule in coordination with other transit systems to improve timed transfers with Caltrain at Millbrae Station and to improve transfers with Wheels Bus service at Dublin Station. Improvements to the BART to Antioch transfer are also planned. 

While the FY26 operating budget includes $35 million in reductions and cost controls, these cuts will not impact BART’s ability to provide clean and safe service or impact BART’s efforts to have an increased safety presence on trains and inside stations. 

Capital budget prioritizes reliability improvements and modernization efforts 

BART’s $1.1 billion capital budget prioritizes funding Fleet of the Future rail cars, BART’s project to upgrade its aged train control system to a modern Communications Based Train Control System, new traction power equipment which will improve reliability, new escalators, a new BART Police headquarters, and other rebuilding efforts. 98% of the capital investments are allocated to system reinvestment and service and capacity enhancements that will allow us to continue to serve as the backbone of the region’s transportation system. These projects are funded by voter-approved Measure RR and other local, regional, state, and federal grant sources, in addition to allocations from BART’s operating budget to help pay for these essential projects. 

Fiscal cliff is rapidly approaching

The FY27 preliminary budget, which includes no emergency assistance, shows a $376 million deficit due to BART’s outdated funding model and the fact the Bay Area has embraced remote work at higher rates compared to the rest of the country. The BART Board has voted to support SB 63 (Wiener/Arreguin), also known as the Connect Bay Area Act, which would authorize a regional transportation funding measure on the November 2026 ballot to enact a sales tax in Alameda, Contra Costa, and San Francisco counties, with an option for San Mateo and Santa Clara counties to opt in. Funds from the measure would support transit agency operations and rider-focused transit coordination improvements. 

BART is also advocating for state budget funding to prevent service cuts in FY27 as well as requesting that BART’s current funding allocations from state programs continue to be honored in the coming state budget, which is under development now.

BART is releasing video of the officer-involved shooting that took place on Monday, November 18, 2024, in the Union City Station parking lot at around 9pm. Two BART Police officers stopped a vehicle driven by 32-year-old Jasmine Gao after receiving a report of reckless driving. Before contacting Ms. Gao, officers learned the vehicle’s registration was expired. During the stop, Ms. Gao displayed erratic behavior. When the officers asked her multiple times to exit her vehicle she did not comply. While an officer was reaching inside the car, Ms. Gao rolled up the window and accelerated forward. An officer fired three shots, striking Ms. Gao in the upper torso. Ms. Gao received immediate first aid and was transported to a nearby hospital, where she was treated and later discharged. 

The case has been referred to the Alameda County District Attorney’s Office. 

The officer who discharged his weapon is Nicholas Poblete. He has 6.5 years of service for BART Police and is assigned to the Operations Bureau. He has been placed on administrative leave.

BART’s Chief of Police Kevin Franklin made the following statement about the video and the investigation:

“BART is releasing the full, unedited body camera video from both responding officers, with only statutorily mandated redactions to provide full transparency and accountability in this unfortunate incident. I want to assure the public that all aspects of this incident will be thoroughly investigated. Due to the seriousness of this incident, we have retained an experienced third-party investigator to conduct the internal administrative investigation to ensure an unbiased and objective review. BART remains committed to continuous improvement and ensuring the actions of our police officers meet the highest of standards.”

BART’s Civilian Oversight Model

BART’s Civilian Oversight Model, adopted by the BART Board of Directors, offers additional layers of independent oversight of the BART Police Department. The Office of the Independent Police Auditor (OIPA) may accept and investigate any complaint of misconduct and may monitor and review investigations.

Watch the video.

Today, March 1, marks the beginning of Women’s History Month, a time to recognize and celebrate the vital role women have played – and continue to play – in American history, including the history of public transportation, which has been shaped and transformed by women.  

BART is home to an amazingly diverse workforce with women serving in crucial roles across the agency, from trackworkers and train operators to executives and our Board of Directors, which is composed of a majority of women.  

To spotlight just a few exceptional women in the BART family:  

Tera Stokes-Hankins is the first woman to serve as Chief Transportation Officer at BART. Tera started as a part-time station agent in 1995 nearly fresh out of college. Since her hiring, she has been promoted six times! Tera says she is motivated to work hard each and every day because “if BART’s not running, that means people can’t get to an interview or an appointment or class. To get up every day and make sure we’re ready to go and putting our best foot forward – that keeps me going." Read more about Tera’s BART journey here.  

Thu Nguyen, a track operator, came to the Bay Area a few years ago with her daughter and just $300 in her pocket. She didn’t have housing or a job, but she eventually landed at Cypress Mandela Training Center, which offers free pre-apprenticeship program for Bay Area residents and helps connect them with employment opportunities, including at BART. Foreworker Jaime Ramirez said Nguyen is “no holds barred.” He added: “She’s not afraid of the work. She just goes for it.” Read more about Thu here.  

Stephine Barnes, a Crisis Intervention Specialist in BART’s Progressive Policing Bureau, recently won a Rider First Award in recognition of her work to move Bay Area transit forward. Stephine has worked for BART for more than two decades, and in her role as a CIS, she has changed the lives of many individuals. Her work has focused on reducing prison recidivism and advocating for those facing homelessness through intervention/prevention, de-escalation, case management, working with community partners, networking, and family reunification. Read more about Stephine here. 

From left to right: Tera Stokes-Hankins, Thu Nguyen, and Stephine Barnes.

BART is committed to recognizing, supporting, and uplifting all the passionate and hardworking women in the BART family by fostering a culture that values diversity, equity, and inclusion – the themes of Women’s History Month 2024.  

We thank every single one of the women at BART, who are working every day to make the system better for everyone.  

Happy Women’s History Month!