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Service restored between Berryessa/North San Jose and Hayward
2:52pm update: BART service has been fully restored between Hayward and Berryessa/North San Jose stations. All 50 stations are open, and both the Orange and Green lines are running.
2:15 pm update: Orange Line service has been fully restored, and all 50 stations are open. Green Line trains are running between Daly City and South Hayward. Green Line riders can transfer to an Orange Line train to reach stations south of South Hayward Station.
11:18 am update: The cause of today's service disruption is an apparent act of vandalism that resulted in fiber being cut near BART's Hayward Yard. The fiber cut prevents BART from being able to safely run trains. Crews are on scene making repairs. There is no time estimate yet for restoration of normal service between Hayward and Berryessa/North San Jose.
AC Transit has sent some extra buses to help get people from impacted BART stations to Hayward BART where they can board a train.
BART service has temporarily stopped between Hayward and Berryessa/North San Jose stations due to suspected vandalism of wayside equipment. Passengers should seek alternate means of transportation in the area. Green Line trains are running from Daly City to Bay Fair. Orange Line trains are running from Richmond to Hayward. There is still transbay service.
There are multiple parallel bus lines that can help riders get to another BART station. Extra staff has been sent to help at the stations with no train service. There's currently no estimate for when regular service between Hayward and Berryessa/North San Jose will be restored.
October saw highest average weekday ridership since the pandemic
BART ridership continued its steady recovery in October, posting the highest weekday average since the pandemic began.
Ridership was 10.7% higher than October 2024, with an average of nearly 200,000 weekday riders. In total, passengers took more than 5.3 million trips during the month. On Saturday, October 18, BART recorded 150,000 trips—the highest Saturday ridership since the pandemic.
Usage of the new Tap and Ride payment system continues to grow. Nearly 10% of all trips in October used Tap and Ride, which allows riders to pay directly at the fare gates with a contactless bank card. Tap and Ride is now the second most-used payment method after Clipper Adult, with usage up 23% from September.
Special fare programs are also expanding. Clipper START, which offers a 50% fare discount to qualifying low-income riders, saw a 40% increase in usage over last October. Meanwhile, usage of Clipper BayPass, the all-in-one Bay Area transit pass, rose 13.4% in October alone and 138% compared to a year ago.
BART has been investing in system improvements based on rider feedback, prioritizing safety, cleanliness, and customer experience enhancements. Earlier this year, BART completed installation of stronger, more secure fare gates at all 50 stations and became the first Tap and Ride agency—a system that will soon expand to other local transit agencies through the Next Generation Clipper program.
These enhancements are making a visible impact. Riders are noting cleaner trains and stations and an increased safety presence throughout the system.
Despite encouraging ridership gains, BART continues to face a $375 million budget deficit. To close that gap solely with fare revenue, current ridership would need to more than double. BART’s most recent budget forecast projects a 4% ridership increase in 2026.
BART’s gradual recovery is closely tied to work-from-home trends in the region. While more riders are returning to the system, they are generally taking fewer trips due to remote and hybrid work schedules.
Additional ridership information is publicly available and posted monthly at this location: https://www.bart.gov/about/reports/ridership
Internal Audit
Installation work to begin week of August 11th for Next Generation Fare Gates at UN Plaza entrance to Civic Center Station
The week of August 11th, BART will begin the installation of a second set of Next Generation Fare Gates on the concourse level of Civic Center Station. The work will happen at the fare gate entrance in the center of the concourse level of Civic Center Station near UN Plaza (Array 2 in the map).
A temporary barrier will be installed to provide a safe workspace for the installation team as well as to protect riders from construction. Installing this new array is expected to take about two weeks to complete. The station’s other two fare gate arrays will remain open during the installation work. There will be signage to direct riders to the open fare gates.
The latest work at Civic Center Station comes after BART successfully installed Next Generation Fare Gates at the Seventh Street entrance to the station in July. In April, crews successfully installed a Next Generation Fare Gate at the elevator entrance on the Civic Center platform. Once work on this set of gates is complete, BART will move forward with replacing the last remaining array of old gates.
All BART stations will have new fare gates by the end of 2025. You can learn more about BART’s Next Generation Fare Gate project here. Riders can provide feedback about the new gates at bart.gov/comments.
Installation work to begin November 1 for Next Generation Fare Gates at Powell Street Station
On November 1, BART will begin the installation of Next Generation Fare Gates on the concourse level of Powell Street Station. The installation work will happen in stages so riders can continue to use the remaining current gates while new ones are being installed. There will be additional BART staff as well as signage to direct riders to the open gates. Installing each new array is expected to take up to two weeks to complete. The work is anticipated to continue into December when all six fare gate arrays are replaced at Powell Street Station.
A temporary barrier will be installed around the array to provide a safe workspace for the installation team as well as to protect riders from construction. The work will not impact train service, but riders may experience a few extra minutes wait to pass through the fare gates during peak travel hours.
The latest work comes after BART has successfully installed Next Generation Fare Gates at eight other stations across the system. All 50 BART stations will have new fare gates by the end of 2025. You can learn more about BART’s Next Generation Fare Gate project here. Riders can provide feedback about the new gates at bart.gov/comments.
Installation work to begin week of December 1 for Next Generation Fare Gates at 12th Street/Oakland City Center Station
The week of December 1, BART will begin the installation of Next Generation Fare Gates on the concourse level of 12th Street/Oakland City Center Station. The installation work will happen in stages so riders can continue to use the remaining current gates while new ones are being installed. There will be additional BART staff as well as signage to direct riders to the open gates. Installing each new array is expected to take up to two weeks to complete. The work is anticipated to continue into January to allow for the replacement of all six fare gate arrays at 12th Street/Oakland City Center Station.
A temporary barrier will be installed around the array to provide a safe workspace for the installation team as well as to protect riders from construction. The work will not impact train service, but riders may experience a few extra minutes wait to pass through the fare gates during peak travel hours.
The latest work comes after BART has successfully installed Next Generation Fare Gates at ten other stations across the system. All 50 BART stations will have new fare gates by the end of 2025. You can learn more about BART’s Next Generation Fare Gate project here. Riders can provide feedback about the new gates at bart.gov/comments.
Alert: Red Line cancelled on Friday, July 5th due to rail defect
Before revenue service began on Friday, July 5, 2024, BART crews found a rail defect on a trackway near 19th Street/Oakland Station.
No BART stations are closed but the Red Line is cancelled. We anticipate the Red Line to be cancelled all day but back in service tomorrow. Crews will make the necessary repairs tonight after revenue service ends. The rail defect does not appear to be heat related. Red Line trains will show as cancelled in real time departures and the Trip Planner.
- San Francisco bound passengers coming from the Richmond direction who would normally take a Red Line train should take an Orange Line Berryessa train and transfer to a Yellow Line San Francisco train at MacArthur Station.
- Richmond bound riders from Millbrae should board a shuttle train to SFO, then take the Yellow Line and transfer to an Orange Line train at MacArthur Station.
The incident is not causing major delays.
BART Service Alerts are available via email, text, or customized push notifications in our official BART app.
Text and email opt-in: http://cloud.info.bart.gov/signup
On our app, select the profile icon and then notification settings. Set as many as you need for exactly when you typically ride BART. You will get push notifications of our alerts only during the selected times.
Chase Center
EZ Rider Program sunsetting as soon as July 1, 2024; Transition to Tap and Go Parking
BART plans to move forward with the planned sunsetting of the EZ Rider Parking program. Existing EZ Rider customers may not be able to tap their Clipper card at the Parking Validation Machines (PVMs) as soon as July 1, 2024. Customers are encouraged to transition to Tap and Go Parking on the BART Official App, a new feature that allows for parking payment with one tap on the app. No hangtags or stall numbers needed.
The software and machines supporting the EZ Rider parking program have reached the end of their useful life and are not compatible with the next generation of Clipper, necessitating the end of the program.
EZ Rider customers can transition in two easy steps:
- Close your EZ Rider account. Log into ezrider.bart.gov, make sure your credit/debit card information is up-to-date, and close your account. A refund will be issued to the credit/debit card on file. A step-by-step EZ Rider account closure guide is available here.
- Register for Tap and Go on the BART Official App. Download the BART Official App, create an account, and register for Tap and Go under Daily Fee parking. No hangtags and no stall numbers needed. Pay for parking with one tap on the app.
Riders who use Tap and Go have a smaller purse requirement compared to EZ Rider ($25 on Tap and Go, compared the $60+ on EZ Rider). Riders have more payment options on our app, including Paypal or Venmo.
Existing EZ Rider customers may also choose to pay for Daily Fee parking as needed on the BART Official App without enrolling in Tap and Go, or pay for Daily Fee parking using credit, debit, or cash at the machines in the station (stall number required).
For more information and FAQs, visit bart.gov/ezrider.
This article was originally posted on April 9, 2024.