New General Manager launches rider listening tour


New General Manager launches rider listening tour

GM Listening Tour

BART's new General Manager Robert Powers has launched a listening tour to hear directly from riders to get feedback about BART service and policies.

Powers will visit stations on Wednesdays and will be on the platform talking to riders while they wait for trains. Posters will be displayed on Station Agent booths in advance to notify riders when the General Manager will be at the station. A pop-up banner will be displayed at the faregates with his picture while the General Manager is at the station so riders know to look for him on the platform.

Powers will also visit early morning, late night and weekend riders.

In Station Visits*

October 2, 2019

  • 8am-9am Lake Merritt Station (Cantonese interpreter available)
  • 3:00pm-4:30pm Montgomery Station

October 9, 2019

  • 8am-9am Ashby
  • 3:00pm-4:30pm Powell Station 

October 16, 2019

  • 8am-9am Rockridge
  • 3:00pm-4:30pm 12th Street 

October 23, 2019

  • 8am-9am Bay Fair
  • 3:00pm-4:30pm Civic Center

October 30, 2019

  • 8am-9am Concord
  • 3:00pm-4:30pm 19th Street

November 6, 2019

  • 8:30am-9:30am Dublin/Pleasanton
  • 3:30pm-4:30pm Hayward

November 20, 2019

  • 3:00pm-4:15pm MacArthur 

Sunday November 24, 2019 

  • 2pm-3:30pm 24th St Mission

November 27, 2019

  • 9:30am-11am San Francisco International Airport (SFO)
  • 11:30am-12:30pm Millbrae

December 4, 2019

  • 8am-9am El Cerrito del Norte
  • 3pm-4:30pm Embarcadero 

December 11, 2019

  • 7:30am-8:30am Fruitvale
  • 4pm-5pm West Oakland 

December 18, 2019

  • 8am-9am Walnut Creek
  • 3:30pm-4:30pm 16th Street Mission 

January 8, 2020

  • 8am-9am Glen Park
  • 3:30pm 4:30pm El Cerrito Plaza

January 15, 2020

  • 8am-9am South Hayward
  • 2pm-3pm Ed Roberts Campus 3075 Adeline St, Berkeley
  • 3:30pm-4:30pm Downtown Berkeley

January 22, 2020

  • 4:45am-6:30am Antioch 
  • 6:45am-7:45am Pittsburg Center 
  • 8am-8:30am On the BART to Antioch Transfer Platform located in between the Pittsburg/Bay Point Station and Pittsburg Center stations

January 29, 2020

  • 8am-9am Castro Valley
  • 3:00pm-4:00pm Balboa Park

February 5, 2010

  • 8am-9am Fremont

Saturday February 8, 2020

  • 8pm-9pm Powell

February 12, 2020

  • 7:30am-8:30am Orinda

February 19, 2020

  • 8:30am-8:30am San Bruno
  • 3:30pm-4:30pm North Berkeley

February 26, 2020

  • 3:30pm-4:30pm Oakland International Airport


*Subject to change. The schedule will be kept up-to-date here.

Twitter Town Hall

Powers held a Twitter townhall as part of his listening tour on Tuesday, October 8, 2019 from Noon-1pm.  He answered questions from the public via Twitter.  We made a Twitter Moment to archive the Q&A. Check it out at:


Twitter Town Hall Oct 8 Noon-1pm