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BART shows major service reliability improvements with fewer delays
BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR).
Customer-On-Time Performance for FY 2023 Q4 (April-June 2023) was 91%, up more than 12% from the previous quarter (January-March).
Cancelled trains due to staffing shortages improved significantly as BART has hired more train operators. Only 2% of trains were not dispatched during the quarter with June cancellations totaling just over 1% of all dispatches. The previous quarter had 5.27% missed dispatches.
“Earlier this year, we vowed to address staffing shortages and to reduce the number of canceled trains by summer,” said BART’s General Manager Bob Powers. “The data shows BART has followed through on this commitment as we focus on improving the rider experience. Running clean and safe trains that are on time is the best way to rebuild ridership.”
Timed transfers for the quarter improved dramatically from 52% to 80% and are trending up. Timed transfers are an important part of the customer experience as riders seamlessly transfer from one train to another to get to their destination on time. When northbound trains don’t line up at 19th Street and southbound trains at MacArthur, it delays riders.
BART is working to make improvements on several other fronts, including doubling the presence of sworn officers on our trains, replacing every fare gate in the system with state-of-the-art units that will be much more effective at deterring fare evasion, and doubling the rate of deep cleaning for train cars. In addition, BART’s schedule will change on September 11 with a service plan aimed at increasing ridership with a 50% increase in service on nights and the end of 30-minute frequencies.
The Quarterly Performance Report will be presented to the Board of Directors at the August 24th Board meeting.
North Concord Station gets guaranteed parking with the Scoop to BART carpool program
Starting on May 21, 2018, BART patrons can carpool to the North Concord/Martinez Station and get guaranteed parking until 10:00 a.m. when they use carpooling app, Scoop. BART will allocate permit parking spaces at North Concord station specifically for carpoolers using Scoop. The app efficiently connects
New Bike Station at Downtown Berkeley BART Station will feature lots of amenities
Employee Felipe Morales at the old bike station By Xuan Lam BART Website Intern If you bike around Berkeley, you’re probably familiar with the bike “cage” on the concourse level of the Downtown Berkeley BART Station. This free bike storage area was started in 1999 and has become more and more popular over
BART awarded $1 million by US Dept. of Transportation for roadway safety improvements
BART received a $1 million award from US Department of Transportation's Safe Streets for All (SS4A) Program to develop a safety action plan to improve roadway safety at and around BART stations, including potential improvements to bike/pedestrian access our stations. Through the SS4A Program award, BART will
BART opens up extra long-term parking spaces for holiday travelers
BART is opening up extra Airport/Long-Term parking spaces this holiday season and is urging the public to purchase their parking permits early as the agency expects a heavy demand from people who are getting ready to fly out of town. Permits are available now, but only online at www.bart.gov/parking . BART
BART unveils new website to keep riders, public informed on labor negotiations
BART has launched a new website, www.bartlabor.com, to keep its riders and the public informed about the ongoing labor negotiations with unions representing more than 2,800 BART employees. The site will feature regular updates on negotiations, facts and figures about BART's budget and contract with organized
BART asks employees to help solve nearly $250 million budget shortfall
BART faces a $249 million budget shortfall over the next four years and the agency says reducing labor costs must solve a substantial portion of that deficit in order to not overburden riders with higher-than-proposed fares and fee increases or significant service cuts. The nine-member BART Board of Directors
BART PD makes arrest in connection with stabbing outside Warm Springs Station
8/24/18 Update: A quick response by BART police has led to the arrest of a suspect in connection with the overnight assault that happened outside the Warm Springs Station on Thursday. 21-year-old Joshua Fecker, a transient, has been arrested. Fecker is the same man shown in surveillance images captured by
BART goes solar, saving a projected $3.4 million over 20 years
By late December, everything from the lights to the ticket machines to the fare gates at one East Bay BART station will run on solar power during daylight hours. But that’s not all. A contract and energy conservation agreement that the BART Board of Directors voted on today also will provide some customers at