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To make planning BART trips and using the BART system even easier, platform details are now included in Trip Planner itineraries, giving riders confidence that they are waiting for their train in the right spot.  

The information will be especially helpful for riders who are making platform-to-platform transfers, for example at MacArthur Station as reflected in the before and after images below. The Trip Planner itinerary calls out how riders will transfer from the Yellow Line train at Platform 4 at Macarthur Station to an Orange Line train on Platform 2. 

Riders will also be able to see if a train is using a different platform than normal, a tactic used during delay scenarios when trains may need to run on different tracks.

“BART is making changes to ensure navigating transit is as easy as possible as part of our efforts to improve the customer experience and increase ridership,” said Alicia Trost, BART Chief Communications Officer. “New riders and those who use BART infrequently will now have this critical platform information that will make their journey more seamless.”  

Before: Without platform details                               After: With platform details   

                 I  

Platform numbers are posted on concourse signage at major decision points as well as on the platforms on directional signage and digital signs. 

Concourse signs                                                    Platform level signs   

The platform level data is now also available for third-party apps to implement through BART’s Developer Program. 

BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR).

Customer-On-Time Performance for FY 2023 Q4 (April-June 2023) was 91%, up more than 12% from the previous quarter (January-March). 

Cancelled trains due to staffing shortages improved significantly as BART has hired more train operators. Only 2% of trains were not dispatched during the quarter with June cancellations totaling just over 1% of all dispatches. The previous quarter had 5.27% missed dispatches. 

“Earlier this year, we vowed to address staffing shortages and to reduce the number of canceled trains by summer,” said BART’s General Manager Bob Powers. “The data shows BART has followed through on this commitment as we focus on improving the rider experience. Running clean and safe trains that are on time is the best way to rebuild ridership.”

Timed transfers for the quarter improved dramatically from 52% to 80% and are trending up. Timed transfers are an important part of the customer experience as riders seamlessly transfer from one train to another to get to their destination on time. When northbound trains don’t line up at 19th Street and southbound trains at MacArthur, it delays riders.

BART is working to make improvements on several other fronts, including doubling the presence of sworn officers on our trains, replacing every fare gate in the system with state-of-the-art units that will be much more effective at deterring fare evasion, and doubling the rate of deep cleaning for train cars. In addition, BART’s schedule will change on September 11 with a service plan aimed at increasing ridership with a 50% increase in service on nights and the end of 30-minute frequencies.  

The Quarterly Performance Report will be presented to the Board of Directors at the August 24th Board meeting.

 

 

 

 

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Local artists built the instrument, but BART plays the music.  

Transbay Tubes is a sound sculpture created by an intergenerational trio of Bay Area artists that recently debuted at  tiat gallery in San Francisco as part of a time.place exhibition.  

The sculpture is tuned to the rhythm of the BART system. It listens continuously to live train data from 511.org, and each time a BART train enters the Transbay Tube, the artwork answers: A light flashes the color of the train’s line, and one of three tubes generates a resonant hum. Train by train, the movement of BART is translated into a subtle, unfolding score. 

The piece is composed of a small light that shifts between red, yellow, and green and three tubes of different lengths. Inside, electronics pull live data from 511.org, cueing the sculpture to activate as a train enters the Transbay Tube. First, the light flashes, then one of the tubes generates sound. 

“The Tube has a voice we’ve always heard but never really listened to,” said shm garanganao almeda, who came up with the idea for the piece. “With Transbay Tubes, that voice is no longer background noise; it’s a song beneath the city.” 

Shm connected these ideas to code, collaborating with local artists Oliver DiCicco and Sudhu Tewari. Sudhu built the circuitry that translates the 511.org data and activates the sculpture. Oliver designed and constructed the musical tubes, known as Rijke tubes, which produce sound when electricity runs through a coiled wire, heating the air inside. As the hot air rises to the top of the tube, cold air floods the bottom, creating convection currents that vibrate at a certain frequency, generating a tone. 

Transbay Tubes reframes the experience of riding through the Tube. Every rider is part of the composition. Infrastructure becomes instrument.  

“When I’m on BART, I feel like I’m part of this vast movement of people,” shm said. “With this piece, I wanted to make that movement audible, to show that every journey is a note in a larger composition.” 

The Transbay Tube is one of the world’s most groundbreaking, remarkable feats of engineering. Yet for most riders, it registers as little more than a brief stretch of darkness between stations. The sculpture forces viewers to slow down, to envision the invisible, to reconsider the routine. 

Working on the sculpture gave Sudhu “this crazy sensation of having a really deep connection to BART,” he said.   

“I was sitting there at my kitchen table waiting for the trains to come by, and shm and I were working at the same time so I’d text them, ‘OMG, I just saw a train go through.’ And they would say, ‘OMG, I just saw a train go through.’ It was like a friend lamp that connected us because we were paying attention to the BART trains in real time.”   

During the time.place exhibition opening at tiat, the effect of the sculpture was visceral. As people clustered around the sculpture, they shifted their behavior, pausing conversations mid-sentence every time a train activated the piece. 

While they waited for the next train, people talked about BART: where they ride, what lines they take, how the system shapes their daily lives.  

“Transbay Tubes provides a lesson in anticipation and patience,” said Oliver. “And it made the Transbay Tube feel alive for those of us in its presence.” 

By the time you step away from Transbay Tubes, BART feels different. Not just a way to get from one place to another, but a rhythm, a pulse, a shared experience unfolding in real time. 

“Public transit is about connection,” shm said. “This piece makes that connection sensory.” 

Tiat gallery’s time.place exhibition concluded in April, but the artists are already imagining a larger iteration of the sculpture – this time with four tubes to incorporate the beloved-though unintentionally omitted Blue Line – and searching for new spaces to exhibit.  

Future iterations will stay true to the ethos of the original: infrastructure as art, motion transformed into light and tone and sensation.