Search

2023 has been a big year for BART as we laid the critical groundwork toward a new vision and a better future. It’s a future that features a cleaner, safer, easier-to-use BART that prioritizes all riders - and it’s right around the corner. 

Here are 23 things BART is proud of this year. 

We understood travel patterns were changing…so we changed with them. 

1. BART listened to riders clamoring for more comprehensive service outside 9-to-5 work hours. We increased service during nights and weekends, where ridership is growing fastest. From weekend sporting events to evening concerts, BART is dedicated to being the safest, fastest, most reliable way to get where you need to go for fun.  

We made historic updates to modernize our system.  

2. We are now running exclusively new trains as part of the base schedule.  
3. We migrated to 100% digital payments, eliminating paper ticket waste, and paving the way for our new state-of-the-art fare gates that will bolster ridership, revenue, and rider safety in 2024. 
4. We rolled out the first gates to the public at West Oakland Station this week, ending the year with yet another upgrade to BART’s public safety infrastructure. Watch the time lapse video.

We doubled down on safety and cleaning. 

5. We released our Safe & Clean Plan to show the progress we have made in making our system cleaner, safer, and more reliable.  
6. Customer on-time performance is at 92%. 
7. We doubled the police presence in the system, and we won awards for using unarmed Ambassadors and Crisis Intervention Specialists to increase staff presence in our system and help people in need. 
8. We discontinued the disruptive fare inspections during the morning commute at Embarcadero Station and re-deployed the fare inspectors to ride trains and inspect Clipper cards at more stations. 
9. We started running shorter trains to enhance safety because data shows without a doubt that active spaces are safer spaces. 
10. We launched our “Let’s Talk About Us” campaign about domestic violence and Phase II of our Not One More Girl initiative addressing sexual harassment. We believe using art to change a culture of violence and building community partnerships to make BART safer is important. 
11. We doubled the rate of deep cleaning train cars, and we increased the pressure washing of stations.  

We made stations more welcoming. 

12. We made it easier to pay for parking with the new Tap-and-Go feature on the Official BART Mobile App that allows customers to pay for parking with just one tap. 
13. We reopened newly remodeled all-gender restrooms at Embarcadero and Downtown Berkeley stations. We now have six open underground restrooms. 345,000 people used these attended, clean, and safe restrooms in 2023. 
14. We deployed a comprehensive strategy to clean up Civic Center, resulting in a dramatically improved station experience from previous years.   
15. We now have ten brand-new escalators in downtown San Francisco and six new canopies along Market Street. 
16. We’re increasing the discount for low-income riders from 20% to 50% with the Clipper START program beginning January 1, 2024.  

We advanced our efforts to build housing on our property. 

17. BART was proud to celebrate the openings of three transit-oriented development projects - Gateway at Millbrae Station, Waymark at Walnut Creek, and Kapuso Upper Yard at Balboa Park, creating over 1,100 new homes, including over 200 new affordable homes.  
18. We advanced two additional projects by signing lease options with our selected developers at West Oakland and Phase I at Lake Merritt. These will bring nearly 1,200 new homes, including more than 400 affordable homes for riders who need them most. 

We focused on responsible long-term planning to secure a thriving BART today and long into the future. 

19. We delivered a balanced budget during the most difficult financial time in the history of American public transit. The Grants team secured nearly $400 million of funds in 2023 to help pay for improvements and reinvestment within the BART system. 
20. We welcomed our new Inspector General and nearly tripled the office’s budget so it can expand and perform even more audits and investigations to identify waste, fraud, and abuse and ensure we are maximizing our efficiency.  
21. And most impactful of all, we successfully advocated to get financial assistance from the state budget that immediately averted an impending fiscal cliff. BART stands to receive 45% of the region’s allocation and we will continue to build the case for long overdue investment.   

We got to know our riders and celebrated transit with our biggest fans. 

22. From our book club to new anime mascots, we activated our stations and trains with fun events to welcome people back to BART.  

We also haven’t lost sight of the future. 

23. The Link21 program was awarded $11.3 million in project development funds from the state, reaffirming the critical role of our efforts to build a second train crossing between Oakland and San Francisco in helping the State achieve their State Rail Plan vision for Northern California. Link21 launched its first 18-member, community-based Equity Advisory Council to advise program on priority population concerns, including anti-displacement, connectivity, access, and service needs.  

BART remains the best and the safest way to travel the Bay Area.  

We are proud of what we accomplished in 2023 - from investments in public safety, modernizing our trains and schedules, improving infrastructure, increasing equity, and working toward a secure fiscal future. But we know there’s always more to be done. We can’t wait to show riders what’s in store in 2024 and beyond as we continue driving our vision for the future of Bay Area public transit. 

A small but growing number of women are entering the ranks of track and structure workers at BART, where they do the same strenuous physical labor as their male counterparts: swinging sledgehammers, welding rail and driving heavy equipment.

They follow in the footsteps of pioneering women who helped on the homefront during World War II, taking jobs in factories, shipyards and other trades, becoming icons like “Rosie the Riveter” and “Wendy the Welder.” Today, they’re not filling in for men away at war, but doing these jobs on their own merits, helping to rebuild the BART system infrastructure. We spoke with four of them one night before their graveyard shift. 

SHELLEY CULLOTY

“I love my job,” said BART's Shelley Culloty. “I was the first female here in the track department. I started in March 2009 as a laborer and worked my way up to a welder. I came from Union Pacific, I had worked there for about 11-and-a-half years, and I had not worked with any other females there, either, so coming to BART was kind of natural for me. Working around all men, you have to have some thick skin. But if you work hard … you can come in and make a good life. I know it’s provided me a home and everything I could ever want for my children and my family.”

The work was physically demanding but it got easier as it went along, she said.

“I started digging ties, around 20-some ties a day, and worked up to 60-some ties a day. I was at the age of 49 when I started here, starting all over again, and I thought, 'Oh my God, can my body handle this?' And it did. I would go home and be worn out, but then I would come back again the next day to do it again. I’ve always been determined. Also, I was the self-supporting mother of two boys, so I had to do it. I started as a laborer and then a welding position opened up and I went for that." [Welding runs in the family; Culloty’s father was a welder and now one of her sons is as well.]

“When you first start, your muscles might be hurting. But you just keep coming back every day and you get a little stronger and a little stronger and next thing you know, you’re right in there with those guys. As you get stronger and stronger you become one of the guys and sometimes you surpass them. The really cool thing about BART is you have the opportunity to go into different areas. You can become an electrician, a train mechanic, an elevator-escalator technician. I say, ‘Go Girls!’ I’m so proud of these new girls who have come on.”

Thanks in part to workforce development programs with local nonprofit and community-based organizations, there are now four women track and structure workers (out of about 200 workers overall). Each has her own reasons for going into a field that remains male-dominated. All enjoy working with their hands and being out in the field moving around, not stuck behind a desk.

The “new girls” include two track workers, CanDace Goodspeed and Thu Nguyen, who trained at the Cypress Mandela Training Center near Fruitvale BART Station in Oakland.

CANDACE GOODSPEED

“It's been very exciting and interesting,” said Goodspeed, who joined BART in February 2020.  “I started at BART through Cypress Mandela’s pre-apprenticeship program for construction workers. They introduced us to BART, and that's how I got interested in becoming a track worker."

"It’s hard work, but it’s rewarding work," she said. 

“I'm happy to be here, happy to meet new people, new faces,” she said. “For women who are looking into BART track work as a job,  I'd say, be prepared to work hard, be prepared to get dirty, be prepared to know tools, to do a lot of material handling, carrying things back and forth from the truck."

"Be prepared to put your time in and prove yourself.”

“You've got to be tough out there because you're working in a male-dominated area, so you have to show that you can do the job just as well as they can.”

THU NGUYEN

“My name is Thu Nguyen. I started with BART in February 2020. I came through the training at Cypress Mandela and I'm a track worker now. I'm so happy, because I know I can do the job. I feel like whatever the men can do, I can."'

"I believe in balance, and women are part of the puzzle, contributing to the team. We are yin and yang. Women can do hard jobs. If you are willing to learn and willing to do the job, you can be part of what makes the team work.”

“We've been putting pads down for track, changing out pads, checking the track, taking all the old material out. Whatever the next step is, I work hard to be prepared. I'm very happy to be working here at BART."

TAYLOR JOHNSON

“My name is Taylor Johnson, I’m one of the first women in BART’s structures department. I’m an operator, I operate equipment and trucks, on rail, off rail. In my department we do a lot of maintenance --  maintenance on tracks, platforms, all the things that the public uses on a daily basis.”

“I’ve been here since December of 2017. I’ll be 25 pretty soon, so I’m still pretty young. My message fo­r women is, there’s strength in not only numbers but also strength in individuality."

"There’s a lot of jobs you can do on your own. You don’t need so much to ‘fit in.’ You can be yourself and do your job and be just fine. There’s no need to be one of the boys to work at BART. So, come as you are, and work as you do.”

Editor's note: These interviews and photographs were conducted and taken in early February 2020 before coronavirus shelter-in-place orders were issued. The workers posed for portraits at the start of their graveyard shift before heading out to work on the tracks. They are among the many dedicated track workers who are rebuilding the BART system infrastructure thanks to the Measure RR bond passed by voters in 2016.