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Ed Roberts Campus at Ashby BART a world-class model of accessible design
Ed Roberts Campus exterior. Photo by Xuan Lam By Melissa Jordan BART Senior Web ProducerThe Ed Roberts Campus, located directly above the Ashby BART Station, celebrates its grand opening on Saturday, April 9, after more than a decade in the making. The campus is one of the world's best examples of universally
New signs at downtown SF stations part of ongoing BART wayfinding improvements
New sign features larger letters against colored background BART riders are noticing new and improved signs in downtown San Francisco stations - part of an ongoing program throughout the BART system for wayfinding and signage improvements. Signs are just one element of the bigger concept of "wayfinding" --
Grant-funded art project at BART celebrates rich culture of mask-wearing
Pop-up mask giveaway events to meet the artist will be held Thursday Sept 24 and Thursday Oct 1 at Civic Center Station from 10am-Noon. By MELISSA JORDANBART Senior Web Producer Berkeley multidisciplinary artist Tosha Stimage wants to change the way we think of masks.In partnership with BART, Stimage’s art
BART shows major service reliability improvements with fewer delays
BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR).
Customer-On-Time Performance for FY 2023 Q4 (April-June 2023) was 91%, up more than 12% from the previous quarter (January-March).
Cancelled trains due to staffing shortages improved significantly as BART has hired more train operators. Only 2% of trains were not dispatched during the quarter with June cancellations totaling just over 1% of all dispatches. The previous quarter had 5.27% missed dispatches.
“Earlier this year, we vowed to address staffing shortages and to reduce the number of canceled trains by summer,” said BART’s General Manager Bob Powers. “The data shows BART has followed through on this commitment as we focus on improving the rider experience. Running clean and safe trains that are on time is the best way to rebuild ridership.”
Timed transfers for the quarter improved dramatically from 52% to 80% and are trending up. Timed transfers are an important part of the customer experience as riders seamlessly transfer from one train to another to get to their destination on time. When northbound trains don’t line up at 19th Street and southbound trains at MacArthur, it delays riders.
BART is working to make improvements on several other fronts, including doubling the presence of sworn officers on our trains, replacing every fare gate in the system with state-of-the-art units that will be much more effective at deterring fare evasion, and doubling the rate of deep cleaning for train cars. In addition, BART’s schedule will change on September 11 with a service plan aimed at increasing ridership with a 50% increase in service on nights and the end of 30-minute frequencies.
The Quarterly Performance Report will be presented to the Board of Directors at the August 24th Board meeting.
How to receive timely information about BART service as Mehserle is released from jail
We know many of our customers are concerned about BART's service plan should there be any public reaction to the release of Johannes Mehserle. BART will use its website, mobile website, text alerts, email alerts and phone system to update you on any changes we may make to BART service. Our goal is to ensure
BART builds pipeline for escalator-elevator techs to keep system moving safely
By MELISSA JORDANBART Senior Web Producer From street to concourse, from concourse to platform, a system of exquisitely complex people-moving machines chugs away each day at BART. If trains are the face of BART, these machines -- escalators and elevators – are its circulatory system, propelling passengers who
Sign up for BART labor strike alerts
While we are doing everything possible to try to avoid any work stoppages, we want our passengers to have the most up to date information about how the outcome of labor negotiations might impact their commute. Customers can sign up for email and text alerts by using the form below or by clicking here to
Take BART to the Children's Creativity Museum in SF
Paper mache creatures, dangling clouds, ever-morphing LEGO murals jutting out from the walls. We dare you to visit the Children’s Creativity Museum in downtown San Francisco and not feel giddy. You’ll be wishing you were Benjamin Button reverting to your pint-sized self, because this two-level building is a
BART runs on Sunday schedule for Thanksgiving 2016
Trains will run on a Sunday schedule on Thanksgiving, Thursday, November 24, 2016, with service beginning at approximately 8am. Parking will be free at all stations, however parking rules still apply. In anticipation of light ridership on the Friday after Thanksgiving, we will modify our schedule by