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Today, March 1, marks the beginning of Women’s History Month, a time to recognize and celebrate the vital role women have played – and continue to play – in American history, including the history of public transportation, which has been shaped and transformed by women.  

BART is home to an amazingly diverse workforce with women serving in crucial roles across the agency, from trackworkers and train operators to executives and our Board of Directors, which is composed of a majority of women.  

To spotlight just a few exceptional women in the BART family:  

Tera Stokes-Hankins is the first woman to serve as Chief Transportation Officer at BART. Tera started as a part-time station agent in 1995 nearly fresh out of college. Since her hiring, she has been promoted six times! Tera says she is motivated to work hard each and every day because “if BART’s not running, that means people can’t get to an interview or an appointment or class. To get up every day and make sure we’re ready to go and putting our best foot forward – that keeps me going." Read more about Tera’s BART journey here.  

Thu Nguyen, a track operator, came to the Bay Area a few years ago with her daughter and just $300 in her pocket. She didn’t have housing or a job, but she eventually landed at Cypress Mandela Training Center, which offers free pre-apprenticeship program for Bay Area residents and helps connect them with employment opportunities, including at BART. Foreworker Jaime Ramirez said Nguyen is “no holds barred.” He added: “She’s not afraid of the work. She just goes for it.” Read more about Thu here.  

Stephine Barnes, a Crisis Intervention Specialist in BART’s Progressive Policing Bureau, recently won a Rider First Award in recognition of her work to move Bay Area transit forward. Stephine has worked for BART for more than two decades, and in her role as a CIS, she has changed the lives of many individuals. Her work has focused on reducing prison recidivism and advocating for those facing homelessness through intervention/prevention, de-escalation, case management, working with community partners, networking, and family reunification. Read more about Stephine here. 

From left to right: Tera Stokes-Hankins, Thu Nguyen, and Stephine Barnes.

BART is committed to recognizing, supporting, and uplifting all the passionate and hardworking women in the BART family by fostering a culture that values diversity, equity, and inclusion – the themes of Women’s History Month 2024.  

We thank every single one of the women at BART, who are working every day to make the system better for everyone.  

Happy Women’s History Month! 

Members of the BART Board, BART executive staff, BART Police, OUTFRONT (BART's advertising partner), and CANA pose in front of some of the toys donated by BART for its 2024 Holiday Toy Drive.

Update: BART collected more than 1,100 toys and $3,600 in gift cards for Mission Food Hub families. More than 500 families attended the organization's recent toy giveaway, and each child was invited to select not just one toy, but two!

Each winter, BART hosts a holiday toy drive to give back to the diverse communities we serve. This year, we are honored to donate the toys to Mission Food Hub (MFH), a food bank that serves more than 300 families a week in San Francisco’s Mission District.  

Mission Food Hub was founded in 2020 to provide nutritious, culturally appropriate groceries to families affected by the pandemic. Though the lockdown is over and most of the hub’s clients have returned to work, the need for groceries in the Mission’s Latino community remains, especially as the price of food continues to climb nationally.  

Marisol and Otoniel Guillen's family of five relied on Mission Food Hub after the restaurant where Otoniel worked closed at the start of the pandemic. Now, Marisol, Otoniel, and their three children volunteer at the hub “to give back to the organization that gave to us,” said Marisol, speaking through a translator.   

“This is my second family,” she said of the food hub. “It has been beautiful to see its impact on my friends, neighbors, and community.”   

Mission Food Hub is under the umbrella of Cultura y Arte Nativa de las Americas (CANA), a 46-year-old organization whose objective is to educate people about the rich cultures and indigenous healing practices of the Americas and Caribbean. CANA is an outsize presence in the Mission – among other programs, it runs the San Francisco Lowrider Council, Somos Esenciales, Latin Jazz Youth Ensemble of San Francisco, and Carnaval San Francisco, the largest multicultural festival in California. BART has long been a Carnaval partner, and BART employees walk each year alongside the BARTmobile in the vibrant parade down 24th Street.  

“We are grateful to have such a strong relationship with BART and to get to expand it with the toy drive this year,” said Rosine Garcia, Mission Food Hub Program Manager and Festival Coordinator for Carnaval. Many of CANA’s clients are transit-dependent and travel from across the city to access CANA events and opportunities.

Marisol and her son in front of the altar at Mission Food Hub in San Francisco's Mission District.

BART’s annual Holiday Toy Drive is helmed by the Office of External Affairs and BART Police, who present the new, unwrapped toys and gift card donations in a joyful ceremony during the final BART Board meeting of the year. It’s tradition for the BART Board President to select the organization. Last year, BART employees donated more than 1,500 toys and $1,700 in gift cards to the Samoan Community Development Center of San Francisco (SCDC) and the Community Youth Center of San Francisco (CYC).  

“Hardworking Mission families have been deeply affected by the pandemic, unstable housing, and business closures,” said BART Board President Bevan Dufty, who selected the recipient organization. “In a small, but important way, BART’s toy drive shows that we see these hardships and that we are fostering hope and keeping faith for Mission children during the holiday season and New Year. I want to thank everyone who made this possible through their time and generosity.” 

Added Rodd Lee, BART Assistant General Manager of the Office of External Affairs: “It is an honor to spread joy to the youngest members of the Bay Area community with our toy drive. Connecting with the diverse youth who call the Bay Area home is an ongoing priority for BART, and the Holiday Toy Drive is a symbolic extension of this work." 

Mission Food Hub does its toy giveaway a little differently. Staff display all the gifts on tables, and the children get to pick exactly what they want, without adult input. 

“Toys are expensive, and many of our clients can’t afford them. For parents to come here and know their kid is getting a Christmas present means they don’t have to feel bad. It eases the parents’ pain,” said Rosine, adding that Christmas is an important holiday in Latino culture. “It’s about family and memories – that’s what the toys represent.” 

Marisol, who immigrated from Guatemala more than twenty years ago, said there’s a conception among Latino immigrants in the U.S. that “you can’t complain here because it’s better than there.”  

“It’s hard for parents to say no to buying a toy for their child,” she continued, “even when they really can’t afford one.”

A photo from a previous year's toy giveaway at Mission Food Hub in San Francisco's Mission District.

During the pandemic, Marisol volunteered at Mission Food Hub, an opportunity that snowballed into her being hired as an ambassador for San Francisco’s Community Ambassadors Program, a safety and neighborhood engagement effort run by the city. CANA staff served as references.  

"It’s not just me – my entire family has benefitted from CANA,” she said.  

Marisol’s 14-year-old son, Emmanuel, is interested in business, so CANA gave him a space at 2024 Carnaval to sell soda, water, and chips. With the money he earned, he was able to purchase his own computer. Marisol said he cited CANA staff, including Rosine, in his recent school applications.  

“I didn’t know that!” Rosine said through tears.  

When CANA was founded by CEO Roberto Hernandez more than four decades ago, it was primarily an arts and cultural organization that sought to connect people to their Latino heritage and community. Since the pandemic, CANA has expanded that purview to include health in all its manifestations – mental, physical, financial, etc. 

In February 2020, CANA pivoted after canceling Carnaval due to the onset of the pandemic. In those early months, COVID infections were concentrated among low-income Latino people with frontline jobs, who also experienced significantly higher mortality rates compared to other ethnic groups.  

Roberto was scrambling to find a way to serve the community during the unprecedented and devastating time. The idea for the Mission Food Hub came to him a few weeks after an impactful phone call with a señora who was trying to apply for unemployment. The restaurant she worked for was paying her in cash, and since everything was off the books, she didn’t qualify for a scrap of governmental assistance.  

So, Roberto asked her: “What’s the one thing I can help you with right now?” Her response: “Groceries.”

A photo from a previous year's toy giveaway at Mission Food Hub in San Francisco's Mission District.

In the days that followed, Roberto continued getting calls of that same ilk. The refrain: “We can't afford to buy groceries.”  

Roberto wanted to help as many people as he could, so he asked Carnaval sponsors if they could free up money from their festival contract to purchase food instead. Many obliged, and soon, dozens of pallets of food were headed to the ad hoc food bank Roberto was running from his garage.

There were so many incoming food donations – where would it all go?  

Roberto started making calls and quickly struck a deal with the Mission Language and Vocational School on Alabama Street. They started with one school room, but quickly, the operation took over the building’s entire first floor. At the height of the pandemic, more than 9,000 families were picking up groceries from the food bank up to three times a week.  

Mission Food Hub is still on that first floor, and it’s still serving up nutritious groceries to hundreds of families a week. 

The umbrella organization, CANA, is growing too. Soon, it will open an Indigenous Peoples Cultural Arts Healing Center with the mission to preserve cultural roots and traditions for generations to come.  

“Celebrating our cultural heritage is part of our healing mission, too,” Rosine said. 

Just in time for the arrival of All Star weekend, BART has successfully installed new fare gates at all four of its downtown San Francisco stations. Riders who use Embarcadero, Montgomery, Powell Street, and Civic Center stations are now using the state-of-the-art gates that bring an entirely new look to BART and provide a boost for safety in the system.

“We’re excited to welcome visitors to BART in downtown San Francisco with these new fare gates that are helping to transform the rider experience,” said BART General Manager Bob Powers. “These gates are already proving to be an effective deterrent against fare evasion. The gates are not only boosting safety but they’re expanding access for people in wheelchairs and those who bring bikes or strollers to our system.”

The new gates feature clear swing barriers with a one-of-a-kind door locking mechanism to deter fare evasion. The gates include advanced 3D sensors that can detect if someone is in a wheelchair or has a bike, stroller, or luggage with them, allowing for more time before the swing barrier closes. They feature LED lighting on the swing barriers and pathway through the gate to help visually impaired riders.

“Getting Next Generation Fare Gates installed in time for All Star Weekend is a huge win for riders,” said Bay Area Council Chief Operating Officer John Grubb. “These four stations are gateways welcoming thousands of visitors from around the globe to downtown San Francisco. The gates give BART a whole new appearance and they’re providing a big boost for rider safety.”

BART has successfully installed new gates at 18 of its 50 stations. Full deployment systemwide will be completed by the end of 2025. Learn more about the project here. Riders can provide feedback about the new gates at bart.gov/comments.

Left Image: A STEAM event with one of SCDC’s collaborative partners, "P.I.E.F.E.S.T." (Pacific Islanders Encouraging Fun, Engineering, Science & Technology). Right image: Participants from CYC’s Bayview Youth Advocates program work on an exercise of gratitude. 

Update: The BART Holiday Toy Drive collected more than 1,500 toys and $1,700 in gift card donations this year. The toys were presented to the two recipient organizations, the Samoan Community Development Center of San Francisco (SCDC) and the Community Youth Center of San Francisco (CYC), during the December 21 meeting of the BART Board of Directors. 

Each winter, BART gives back to the communities it serves with its annual Holiday Toy Drive, soliciting donations in the form of new, unwrapped toys and gift cards from employees. The donations are gifted to local organizations, selected by the BART Board President from within their district, in a joyful ceremony during the final BART Board meeting of each year.  

Board President Janice Li selected two recipient organizations this year: the Samoan Community Development Center of San Francisco (SCDC) and the Community Youth Center of San Francisco (CYC).  

“For immigrants like me, holiday time is community time. Growing up, it was important to me to have community spaces where I could speak my language, celebrate my culture, and be proud of my heritage,” Li said. “Organizations like CYC and SCDC are so critical to building welcoming and healthy communities"  

She continued: “Both of these organizations have humble beginnings and have always been rooted in supporting youth and families in the community. I love that they believe in and know how to do transformational work, particularly for AAPI communities in the southeastern neighborhoods of San Francisco, where there are fewer resources and services available.”  

BART’s Office of External Affairs and BART Police sponsor the drive each year. In 2022, BART collected more than 750 toys and $500 in gift cards for Building Opportunities for Self-Sufficiency. 

“The Holiday Toy Drive is the highlight of the season for many BART employees. We are gratified to spread joy and cheer to local children and their families, many of whom rely on our system to get to school, to work, to appointments, and to gatherings with their families during the holidays,” said Rodd Lee, Assistant General Manager of External Affairs at BART. “It is a special honor to work with historic organizations like SCDC and CYC, who have long been committed to making the Bay Area a better place for our youth.” 

SCDC and CYC support San Francisco youth with an incredible array of services, including afterschool programs, summer camps, mentorship programs, mental and physical health services, and enrichment activities. CYC was founded in San Francisco Chinatown in 1970 and serves youth across the city, aiming to provide them a sense of belonging as well as essential tools to succeed at school and in life. SCDC is located in the Visitacion Valley neighborhood of San Francisco, where it has worked for more than three decades to improve the quality of life for Samoans and Pacific Islanders in the Bay Area. It is the only funded organization in San Francisco that is devoted to supporting these populations.  

Every single one of Treanna Noa’s seven children, ranging in ages from five to 21, has participated in SCDC’s programs.  

“SCDC has opened so many doors for us. I don’t know where we would be without the center,” Noa said.  

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Top image: A STEAM event with one of SCDC’s collaborative partners, "P.I.E.F.E.S.T." (Pacific Islanders Encouraging Fun, Engineering, Science & Technology). Bottom image: A snapshot of SCDC’s PIYA Summer Celebration 2023.   

SCDC “picks up where my kids’ schools are lacking,” she said. The children’s schools don’t have STEAM programs, for example, but every Wednesday, SCDC brings in a STEAM facilitator to teach kids about science and technology after school. The facilitator is a member of the Pacific Islander community, Noa said, and therefore understands the unique challenges her children experience in school and at home.  

“My kids aren’t as open as they could be with their schoolteachers. They think, oh, you wouldn’t understand what I’m talking about; I’m Samoan, and we do things a bit differently,” she said. “Having someone who looks like you and who can relate to you, it brings your guard down and you’re more open to receiving information.”  

Noa said SCDC even picks her younger children up from school, and the center provides them with a safe, supportive space where they can finish their homework until Noa gets off work. She said if SCDC didn’t exist, she wouldn’t be able to afford childcare.  

“They do so much for us, including things we didn’t even ask for,” she said, like hosting drive-through graduations for her children when they finished high school and kindergarten during the pandemic. 

 “They have made life so much easier for us,” she said.  

Susan Tan’s son, Ben, began attending CYC's afterschool program when he was in middle school. She credits the organization with helping him become the person he is today. 

Ben was a preteen when he and his mother immigrated to San Francisco from China. They didn’t know English very well and assimilating was difficult. Ben struggled in school, behaviorally and academically, and his mother recognized his struggles as “a cry for help.”  

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Top image: Erica Mitchell works with a student from Redding Elementary on academics at CYC’s afterschool program. Bottom image: Stefanie Almendares works with a student from Aptos Middle School during a 3D printing workshop as part of CYC’s STEM program. 

“I reached out to everyone I knew to see if anyone could help, and CYC was one of the names that came up,” Tan said, speaking through a translator. She took a parenting class first, where she learned to be more patient and communicative, and then enrolled Ben in CYC's afterschool program. In the span of just two or three years, she said she saw him blossom and transform.  

“It became a second home for him. I was working so much, and there was nowhere for him to go after school,” she said. At CYC, she knew Ben was safe.  

Today, Ben is studying math and computer science at the University of California at Santa Cruz. Last summer while home from school, he participated in CYC’s transitional-age-youth program.  

Administrators at CYC and SCDC said they are honored to be this year’s BART Holiday Toy Drive recipients. They emphasized the toys will immensely brighten their youth participants’ holidays. The organizations will receive the toy donations during the December 21 BART Board meeting at BART Headquarters.  

“The majority of our youth come from low-income families, and they don’t necessarily have the means to give their kids many presents, if any presents. To provide families with something as simple as a toy can have a profound impact,” said Ben Mok, CYC Community Relations Manager.  

Michelle Wu, a communications consultant for CYC, added: “One of the things we believe in the most is providing access to things, including providing access to moments of joy.” The toys from the drive will specifically go to youth at CYC’s Bayview program. 

Lynn Peleseuma, Senior Program Specialist at SCDC, said her organization hosts a holiday celebration every winter before the kids start winter break. There’s caroling, cultural dancing, and festive food and drink. At the gathering, Peleseuma and her colleagues “want to make sure each and every kid has a toy to unwrap.” 

“To get toys from BART, from folks in our community, is a blessing for us,” she said. “And it’s a blessing to our kids and their parents.” 

If you are a member of the public interested in gifting a donation to SCDC or CYC, you can visit their websites here and here.  

BART is helping lower-income riders pay their fare by increasing its Clipper START means-based fare discount from 20% to 50%, beginning Monday, Jan. 1, 2024. This means that Clipper START users will pay half the regular BART fare. 

Clipper START, a pilot program facilitated by the Metropolitan Transportation Commission, offers the discount for Bay Area residents ages 19 to 64 whose incomes are less than 200% of the federal poverty level. Clipper START is accepted by more than 20 regional transit operators. Those who qualify can apply for the program here. 

Keep scrolling to read about an East Oakland-based organization's efforts to register people for Clipper START and hear about its impact on community members. 

BART offers multiple fare discounts in addition to Clipper START, including discounts for youth (50% off with a Youth Clipper card), seniors (62.5% off with a Senior Clipper card), passengers under 65 with qualifying disabilities (62.5% off with an RTC Clipper card), and a High-Value Discount (adult Clipper users who buy $45 or $60 Clipper cards when autoload is set up get $48 and $64 worth of value, or a 6.25% discount). 

Members of the Roots Community Health Center outreach team. Roots conducts outreach to promote and register community members for Clipper START.  

“When you have a Clipper card, your first thought isn’t 'I can't' but ‘What time can I get there?’” says Jamaica Sowell, who has witnessed firsthand the importance of increasing access to affordable transportation in the Bay Area. 

Sowell is the Director of Programs and Policy at Roots Community Health Center, an organization working to uplift people impacted by systemic inequities and poverty, especially in a stretch of the East Oakland community known as the 40x40, where nearly half of Black families living in poverty in Oakland reside. 

Since 2022, Roots has been conducting outreach to promote and register community members for Clipper START, a pilot program from the Metropolitan Transportation Commission (MTC) that offers discounts on transit fares. To qualify, applicants must be Bay Area residents between the ages 19 and 64 with a gross annual income at or below 200% of the federal poverty level. Beginning January 1, 2024, BART’s Clipper START discount increased from 20% to 50%, meaning users pay half the regular BART fare.  

Roots Clinic has a holistic approach for supporting the health and well-being of the communities it serves. Enabling access to transportation, especially affordable transportation, is a key piece of the puzzle. 

“Mobility has a lot to do with access, including things like health care,” said Sowell. If people don’t have the means to get to the Roots’ clinics, “they’re not going to come.” 

Mobility is a central component of one's physical and mental health, Sowell stressed. Transportation, especially affordable transportation, ensures that people can access things like medical appointments, mental health care, treatment programs, benefits enrollment support, and other crucial services that organizations like Roots offer.  

But going to appointments is "just one facet” of the benefits of public transportation to community members, Sowell said. Transportation gives people easier access to civic engagement activities, like city council meetings, and takes people to parks and green spaces, where you can walk, soak up sunshine, picnic with your family, and play sports with friends. For some people, just getting out of their neighborhood for a few hours is healing in and of itself.  

“Transit takes you places outside your own block, including places you might not have had access to before,” Sowell said.  

Clipper START actively conducts outreach to organizations like Roots, which have well-established lines of communication and trust within the communities they serve. Sowell said Roots jumped at the chance to partner with MTC on Clipper START because her organization understands the specific needs of the East Oakland community. 

“When our people hear Roots is partnering with MTC and BART, it automatically establishes buy-in,” she said. “Our community members trust us and trust that we’ve vetted the program.”  

Since Clipper START launched in June 2020, MTC reports that more than 30,000 people have signed up for the program. Between 2020 and 2022, the period for which the most recent data is available from MTC, Clipper START users took more than 1 million transit trips, with most of these trips taken on BART (40% of total trips).  

“[Clipper START] makes me want to do more [with my family] on public transportation for necessity, but also for fun, like going to San Francisco for free museum days,” one user said. 

As awareness of the program grows around the region, so too does usage.  

That’s in no small part thanks to organizations like Roots, whose outreach teams promote the program at community events, apartment complexes, encampments, faith-based organizations, and door to door. Roots is exploring additional outreach avenues for the new year.  

“Being able to tap into a discounted transportation platform like this is huge for our folks,” Sowell said. “Clipper START has been beneficial in improving transportation accessibility to our East Oakland community, and we look forward to our continued partnership in the new year.” 

BART will be running special service on Christmas Day, New Year's Eve, and New Year's Day. Plan your trip using BART's Trip Planner.

Holiday Schedule

Christmas Eve, Tuesday, December 24: Regular weekday service (5am-midnight)

Christmas Day, Wednesday, December 25: Sunday service (8am-midnight)

New Year's Eve, Tuesday, December 31: Regular weekday service (5am opening) with extended late-night service, extra staffing, and additional event trains as needed. BART will be providing extended service until 1am for late-night riders coming back from fireworks shows and celebrations. More on this below. 

New Year's Day, Wednesday, January 1: Sunday service (8am-midnight)

New Year's Eve 1am Extended Service - More Info

Our 1am extended service will be as follows:

• Three-line special service (Yellow, Blue and Orange only in both directions, for total of six trains for 1am extended service). Yellow Line will be the only line running in San Francisco and Peninsula. Blue Line will run between Bay Fair and Dublin/Pleasanton.
• Trains will be waiting at MacArthur and Bay Fair to complete timed transfers.
  • Yellow Line and Orange Line trains in all directions will be timed to meet at MacArthur Station at 1:47am in a "grand meet." This is the transfer point for riders coming from San Francisco heading toward Richmond or Berryessa or riders coming from the East Bay heading toward San Francisco.
  • Orange Line and Blue Line trains will be timed to meet at Bay Fair Station at 2:16am. Dublin-bound riders can take the Berryessa-bound Orange Line train and transfer at Bay Fair Station.
• SFO and OAK airport stations will NOT be served.
• Last East Bay-bound train running through downtown San Francisco will be at around 1:30am.
• Last southbound train heading toward Millbrae will run through downtown San Francisco at 2:10am.
• The regular last trains of the evening (Yellow, Blue, and Orange lines) will be dispatched from the end of their lines at midnight and then at 1:00am, we will run another set of last trains of the evening to serve 48 out of our 50 stations. The 1am trains will not serve SFO and OAK airport stations.

• BART’s Trip Planner has been updated to include the extended service trains.

   

Parking at BART on Holidays

Parking is always free after 3pm and on weekends. Parking will also be free on Christmas Day and New Year's Day. This applies to all BART stations except for Milpitas and Berryessa/North San Jose, as they are operated by VTA.

All other parking rules will be enforced.

Parking at BART for Holiday Travel

Airport parking can be a hassle and is always expensive, except at BART stations. We offer inexpensive multi-day parking (see options below) at many stations with easy online reservations. Purchase parking on the Official BART App or pay by website. 

To accommodate the increased demand for Reserved Parking at Millbrae Station during the holidays, Reserved Parking is allowed on any level of the garage for reservations with a start date between December 23, 2024 – January 10, 2025. Reserved Parking at San Bruno Station is also allowed on all levels of the garage during the holiday season.

Single/Multi-Day Reserved parking is for consecutive overnight stays of up to 20 weekdays. You will need to provide the license plate of the car you plan to drive and a phone number. Reference our guide for paying for Single/Multi-Day Reserved parking here.

Monthly Reserved parking is for stays of up to 24 hours at a time, charged on a recurring monthly basis, and provides a guaranteed space until 10am. This is not to be used while travelling for several days in a row.

Reserved parking signs are blue + white or yellow. During the holidays we experience a higher demand in Reserved parking; if there is not a reserved spot available when you arrive, park in the Daily Fee area and you will not be cited. Daily Fee parking is only allowed in the Daily Fee area. 

Find an overview of parking at BART at bart.gov/parking. 

Taking BART to SFO or OAK 

Traveling by plane for the holiday? It’s easy to ride BART to the airport. You can take the train directly to San Francisco International Airport (SFO) and Oakland International Airport (OAK). Plan your trip and find fares by using BART’s online Trip Planner and read our comprehensive guide on riding BART to the airport.

Another option for travel to SFO via BART is to purchase Multi-Day Reserved parking on the Official BART App or  website and drive to Millbrae Station or San Bruno Station, then take a quick ride to SFO Airport. 

Stay Safe

Save these numbers in your phone:

• 510-200-0992 to text BART Police dispatch to discreetly report criminal activity
• 510-464-7000 to call BART Police in an emergency (It’s faster than calling 911)

We also offer the BART Watch App--a free mobile app available on the App Store and Google Play that allows you to quickly and discreetly report criminal or suspicious activity directly to BART Police.

You can reach the Train Operator using call buttons in each car located by the side doors on the new trains.

Note your train car number when contacting police or the Train Operator. The train number is located above the doors on the inside of each end of the train car.

BART will have extra safety staff working on New Year’s Eve.

Holiday Fun

BART-themed holiday cookie decorating templates

BART Kwanzaa coloring sheet

BART Pandoru coloring sheet

BART Hanukkah coloring sheet

BART Christmas coloring sheet

BART’s customer satisfaction rate has hit its highest mark in ten years and surged six percentage points in two years according to the latest comprehensive biannual survey of BART riders.

The 2024 BART Customer Satisfaction Survey found that 73 percent of respondents are “very or somewhat satisfied with BART” compared to 67 percent of those questioned in 2022, the last time BART conducted the survey.  

In addition to general questions, respondents were also asked to rate 24 service attributes on a scale of one to seven. Ratings for 17 of the 24 metrics improved in 2024. Cleanliness of trains and stations, on-time performance, presence of BART police, personal security, enforcement against fare evasion, and addressing homelessness all showed improvement.  

“These results confirm our Safe and Clean Plan is transforming the BART experience and making our system cleaner and safer,” said BART Board President Mark Foley. “We recognize there is still room for improvement; however, our focus on enhancing the customer experience is yielding positive results. It’s encouraging to see the survey responses that echo what I’m hearing from riders as I travel through the system.”  

Some other findings:

• 80 percent of those surveyed said they would recommend BART to a friend or out-of-town guest, up four percentage points from 2022.
• 67 percent agree that BART is a good value for the money, up three percentage points.
• The average rating for train interior cleanliness increased by a whopping 14 percent.
• The average rating for station cleanliness increased by eight percent.

Only the availability of space on trains for luggage, bicycles and strollers and availability of seats on trains declined, unsurprising given the increase in overall ridership since 2022 and BART’s move to run shorter trains to enhance safety and save on energy costs.

BART has surveyed its riders every two years since 1996. More than 4,600 questionnaires in English, Spanish and Chinese were distributed onboard a representative sample of train runs last autumn.  

The survey results were presented to the BART Board of Directors at its annual Board Workshop, Thursday, February 27, 2025. View the full presentation here.  

BART also asks about customer satisfaction in its ongoing Passenger Environment Survey. That survey is about a rider’s specific trip. The latest customer satisfaction rate from that survey is 83%.  

Purchase a BARTy x Dia de los Muertos t-shirt and stickers on Railgoods.com. 

Scroll down to read this news release in Spanish.

BART invites you to take public transportation to The Unity Council’s Día de los Muertos Festival on Sunday, Nov. 3, from 10am to 5pm, in Oakland’s Fruitvale neighborhood. This year, the annual event coincides with the unveiling of new murals on ten columns in the unpaid area under the platform of Fruitvale Station. The mural project was spearheaded by The Unity Council, and all of the artworks were created by Oakland-based artists: Senay “Refa One” Alkebulan, Cece Carpio, Jet Martinez, and Favianna Rodriguez. (Note: Some murals are works in progress.)

“Since its founding in 1964, The Unity Council has been dedicated to uplifting and advocating for underrepresented communities,” said Unity Council CEO Chris Iglesias. “Today, we build on that legacy with new affordable housing developments near a transit hub, featuring murals that reflect our community’s culture. At the Fruitvale BART station, our latest murals celebrate Fruitvale’s rich cultural heritage, transforming the station into a vibrant, welcoming environment and a testament to the community’s creativity, resilience, and unity.” 

Said BART Director Robert Raburn, whose district includes Fruitvale: “The thumbprint of the community is on Fruitvale Station. Thanks to the partnership between BART's Art Program and the Unity Council, talented local artists created beautiful murals with designs that reflect the vibrant Fruitvale neighborhood.” 

BART is a longtime partner of The Unity Council and supporter of the Día de los Muertos Festival, a free outdoor event that brings more than 100,000 people to the Fruitvale neighborhood with live music, games, rides, activities, arts and crafts, Latin American artisans, and incredible altar artistic installations created by community members to honor los muertos.  

As you enjoy the festival, BART and The Unity Council encourage you to wander among the beautiful new murals, which have contributed to the transformation of the station into a living canvas that reflects the diversity and cultures of the local community. Fruitvale has become a destination for mural making, and the creation of this street gallery at the station is a reflection of the neighborhood’s many culturally rich public artworks. The unveiling of these murals is especially timely given that art, culture, and community gatherings are central components to the Día de los Muertos holiday.  

"The murals we are creating at the Fruitvale BART station are not just standalone works of art; they are part of a larger, interconnected vision that extends across the community,” said Evelyn Orantes, Curator. “By linking them with the murals at CASA Sueños, just across the way, we are forming a cohesive 'street gallery'—a vibrant, open-air collection that celebrates the rich cultural heritage and creative energy of Fruitvale. This concept not only beautifies the area but also transforms our public spaces into a dynamic gallery where art and community intersect, inviting residents and visitors alike to experience the neighborhood as a living canvas.” 

The idea for the street gallery gained momentum following the 2019 completion of the Fruitvale Station “Long Live Oscar Grant” mural by Refa One, an Oakland artist who also created artworks for this mural project. The five murals were developed and funded by The Unity Council with support from the BART Art Program and a significant grant from the Rainin Foundation. The Unity Council selected the four artists through a process that ensured the vibrant community around the station would be meaningfully honored and reflected.  

BART is working to continue deepening its relationship with the historic Unity Council and the Fruitvale community by supporting efforts like this culturally resonant street gallery, which not only reflects the identities of many of the people who live in the neighborhood but contributes to making Fruitvale Station a brighter and more welcoming space to everyone who passes through.  

Said Jennifer Easton, BART Art Program Manager: "Art has a critical role in defining spaces. The new murals flipped a switch on Fruitvale Station making its relation to Fruitvale Village and the rest of the Fruitvale neighborhood one of welcome and celebration. Through this monumental partnership with The Unity Council, the BART station now aligns with the cultural richness of the community.” 

BART and The Unity Council’s longtime partnership 

For decades, BART has partnered with The Unity Council to support the Día de los Muertos Festival and encourage the public to ride BART to the festivities.  

BART Director Robert Raburn and BART staff will have a booth at the event to provide information about relevant BART programs, chat with the community, and hand out free keychains and Día de los Muertos x BARTy stickers. Show your spirit for the event and BART by purchasing a BART Día de los Muertos t-shirt on Railgoods.com.  

“For over a decade, BART has proudly partnered with The Unity Council to support the annual Día de los Muertos celebration in Oakland's Fruitvale District,” said BART Principal Marketing Representative Jill Buschini, who oversees BART’s external partnership program. “It is an honor to collaborate on this event each year, not only because of The Unity Council’s tremendous contributions to the Fruitvale community, but also for the way this cherished tradition brings people together. The celebration honors loved ones and embodies the cultural richness that resonates with both residents and visitors alike. With the event's growing popularity, taking BART is a convenient and eco-friendly alternative to driving, making it easier for everyone to enjoy the murals and festivities.” 

About The Unity Council 

The Unity Council is a social equity development organization devoted to improving the quality of life, economic and educational opportunity, and health and safety of low-income communities. The Unity Council was established in 1964, during the civil rights movement, by a group of community members who wanted to ensure the political representation of the Latino community. The organization’s programs and geographically based community development strategy now focuses on building an economically vibrant, physically attractive, and livable neighborhood for the Fruitvale community regardless of ethnic affiliation or national origin. Today, TUC serves over 11,000 clients annually in five languages in the following program areas: early childhood education, youth mentorship and leadership development, employment services, career readiness training, housing and financial stability, senior citizen services, affordable housing and neighborhood development, and arts and cultural events. 

About the neighborhood and the Fruitvale Transit Village 

The Lisjan Ohlone people, who thrived in the region long before the arrival of European settlers in 1769, are the original inhabitants of the territory of Huchiun. Their rich and vibrant culture has deep roots in the land that would become more widely known as the vibrant city of Oakland. 

In the 1800s, the area surrounding the Fruitvale BART Station held a different identity - 'Fruit Vale.' This name was bestowed upon the neighborhood due to its lush and abundant apricot and cherry orchards. The bountiful fruit trees that graced this area not only offered sustenance, but they also added a natural beauty and allure to the landscape, which has since evolved into a thriving urban center known for its diverse and rich history. 

Today, it's a vibrant neighborhood and one of Oakland's main commercial areas. Fruitvale is hailed as one of the most diverse districts in Oakland. Its residents have said that the district’s diverse cultural community makes it an ideal place to live and raise children. The largest concentration of Oakland’s Latine population resides in Fruitvale, and the district hosts some of Oakland’s most popular cultural events and International Blvd is a major shopping and dining corridor. Fruitvale is also 25% persons of diverse Asian backgrounds, and 10% Black. 

Fruitvale Village, created by The Unity Council in the early 2000s, is a national model for livable communities. Located in the heart of the vibrant Fruitvale neighborhood, Fruitvale Village is a mixed-use development with prime retail spaces, offices, a high school, senior center, and apartments. Fruitvale Village is adjacent to the Fruitvale BART station, the system’s 4th busiest and 9th most widely traveled station, and a bustling AC Transit hub, making the property an internationally renowned Transit-Oriented Development (TOD). The pedestrian plazas running through the Village are host to weekly farmers market and event spaces and are a great place to sit and enjoy the sun. 

About the artists 

Senay “Refa One” Alkebulan is an Oakland native who has been instrumental in the development of the innovative genre known as “Aerosol Art” (Spray Can/Style Writing). Refa's refined HipHop calligraphy is inspired by a cultural tradition originating from the New York City subway art movement. A lifetime of involvement in HipHop culture and political organizing has afforded Refa a successful career as a professional muralist, illustrator, activist, and arts educator. His work has been featured throughout the U.S. and various countries in Europe and the African continent. Refa One is currently the director of AeroSoul, an international organization of spray can artists from the African Diaspora, transforming the visual landscape of the African world. 

Cece Carpio is a multifaceted artist, educator, and community organizer whose work is deeply rooted in social justice and cultural empowerment. With a background in mural painting and public art placemaking installations, Carpio's vibrant and dynamic artworks often explore themes of ancestry, resilience, and collective liberation. As an Indigenous immigrant, she paints everyday people who have been invincible to share their thriving presence and to show the dignity and power of their existence. Through her murals, workshops, and community projects, Carpio creates spaces for dialogue, healing, and celebration, inspiring others to engage with social justice and provoke the power of their imagination. Her art serves as a powerful tool for storytelling and resistance, challenging dominant narratives, and envisioning more inclusive and equitable futures.  

Jet Martinez is an Oakland-based artist known for creating vibrant works of art that engage the traditions of Mexican folk art with contemporary aesthetics. Originally from the small beach town of Tuxpan, Veracruz, Mexico, and raised in Cuernavaca, Morelos, Martinez takes inspiration from his native culture’s rich traditions of pottery, weaving and embroidery, enlivening the rigid architecture of urban environments with ornate patterns and abstract forms. Through his paintings and murals, Martinez evokes a multi-cultural dialogue that explores the consistencies of visual culture throughout time. Martinez’s work can be found locally and globally. He is proud to call Oakland home and is a dedicated father, and husband to fellow artist Kelly Ording. 

Favianna Rodriguez Giannoni is an interdisciplinary artist, cultural strategist, and entrepreneur based in Oakland. Her art and praxis address migration, gender justice, climate change, racial equity, and sexual freedom. Her work centers joy and healing, while challenging entrenched myths and dominant cultural practices. Favianna's creative partnerships include companies like Ben & Jerry's, Spotify, Old Navy, and Playboy Magazine. She has completed a number of large-scale public art commissions with the City of San Francisco and the Presidio National Park. Her signature mark-making embodies the perspective of a first-generation American Latinx artist with Afro-Latinx roots who grew up in Oakland, California during the era of the war on drugs and the birth of Hip Hop. 

Evelyn Orantes has spent over two decades creating community-centered experiences in museums and beyond. Her work celebrates the uniqueness and commonalities within communities, using collaboration, visitor-centered design, and participatory methods. She co-creates projects with community groups, educators, artists, and cultural leaders, with a focus on serving multilingual and diverse audiences. Ms. Orantes is passionate about connecting institutions with cultural leaders, scholars, and artists. She develops strategies that engage communities, assess their needs, and align them with institutional resources, strengthening relationships and bringing art and culture to new spaces. 

Domingo 3 de noviembre en la estación Fruitvale: Tome BART al Festival del Día de los Muertos de The Unity Council y disfrute de 5 nuevos murales creados por artistas locales 

Los invitamos en BART a tomar el transporte público para el Festival del Día de los Muertos de The Unity Council el domingo 3 de noviembre, de 10 a. m. a 5 p. m., en el vecindario Fruitvale de Oakland. Este año, el evento anual coincide con la finalización de cinco nuevos murales en diez columnas en el área no remunerada debajo de la plataforma de la estación Fruitvale, un proyecto encabezado por The  Unity Council. Las obras de arte fueron creadas por los artistas de Oakland Senay “Refa One” Alkebulan, Cece Carpio, Jet Martinez y Favianna Rodriguez. El Festival del Día de los Muertos de The Unity Council es un evento gratuito al aire libre que atrae a más de 100,000 personas al vecindario de Fruitvale con música en vivo, juegos, atracciones, actividades, artes y manualidades, artesanos latinoamericanos e increíbles instalaciones artísticas de altar creadas por miembros de la comunidad para honrar a los muertos.  

“Desde su fundación en 1964, The Unity Council se ha dedicado a elevar y abogar por las comunidades subrepresentadas,” dijo Chris Iglesias, director ejecutivo de The Unity Council. Hoy, construimos sobre ese legado con nuevos desarrollos de vivienda asequible cerca de centros de transporte, que incluyen murales que reflejan la cultura de nuestra comunidad. En la estación Fruitvale de BART, nuestros murales más recientes celebran la rica herencia cultural de Fruitvale, transformando la estación en un lugar vibrante y acogedor, y un testimonio de la creatividad, resiliencia y unidad de la comunidad.” 

El director de BART, Robert Raburn, cuyo distrito incluye Fruitvale, dijo: “La huella de la comunidad está en la estación Fruitvale. Gracias a la asociación entre el Programa de Arte de BART y The Unity Council, talentosos artistas locales crearon hermosos murales con diseños que reflejan el vibrante vecindario de Fruitvale”. 

Mientras disfruta del festival, BART y The Unity Council lo invitan a pasear entre los hermosos murales nuevos, que han contribuido a la transformación de la estación en un lienzo viviente que refleja la diversidad y las culturas de la comunidad local. Fruitvale se ha convertido en un destino para la creación de murales, y la creación de esta galería callejera en la estación es un reflejo de las muchas obras de arte públicas culturalmente ricas del vecindario. La inauguración de estos murales es especialmente oportuna dado que el arte, la cultura y las reuniones comunitarias son componentes centrales de la festividad del Día de los Muertos.  

"Los murales que estamos creando en la estación Fruitvale de BART no son solo obras de arte independientes; son parte de una visión más grande e interconectada que se extiende por toda la comunidad", dijo Evelyn Orantes, curadora. “Al vincularlos con los murales de CASA Sueños, justo al otro lado de la calle, estamos formando una 'galería callejera' cohesiva: una colección vibrante y al aire libre que celebra el rico patrimonio cultural y la energía creativa de Fruitvale. Este concepto no solo embellece el área, sino que también transforma nuestros espacios públicos en una galería dinámica donde el arte y la comunidad se cruzan, invitando a residentes y visitantes por igual a experimentar el vecindario como un lienzo viviente”. 

La idea de la galería callejera cobró impulso tras la finalización en 2019 del mural de la estación Fruitvale “Long Live Oscar Grant” realizado por Refa One, un artista de Oakland que también creó obras de arte para este proyecto de mural. Los cinco murales fueron desarrollados y financiados por The Unity Council con el apoyo del Programa de Arte BART y una importante subvención de la Fundación Rainin. The Unity Council seleccionó a los cuatro artistas a través de un proceso que garantizó que la vibrante comunidad alrededor de la estación fuera honrada y reflejada de manera significativa.  

BART está trabajando para continuar profundizando su relación con el histórico Unity Council y la comunidad de Fruitvale al apoyar esfuerzos como esta galería callejera culturalmente resonante, que no solo refleja las identidades de muchas de las personas que viven en el vecindario, sino que contribuye a hacer de la estación Fruitvale un espacio más brillante y acogedor para todos los que pasan por allí.  

Jennifer Easton, directora del programa de arte de BART, comentó: "El arte tiene un papel fundamental en la definición de espacios. Los nuevos murales cambiaron la relación de la estación Fruitvale con Fruitvale Village y el resto del vecindario de Fruitvale, convirtiéndose en una relación de bienvenida y celebración. “A través de esta asociación monumental con The Unity Council, la estación BART ahora se alinea con la riqueza cultural de la comunidad”. 

Asociación de larga data entre BART y The Unity Council 

Durante décadas, BART se ha asociado con The Unity Council para apoyar el Festival del Día de los Muertos y alentar al público a viajar en BART a las festividades.  

El director de BART, Robert Raburn, y el personal de BART tendrán un stand en el evento para brindar información sobre programas relevantes de BART, charlar con la comunidad y repartir llaveros gratuitos y pegatinas del Día de los Muertos x BART. Muestre su espíritu por el evento y BART comprando una camiseta BART Día de los Muertos en Railgoods.com.  

“Durante más de una década, BART se ha asociado orgullosamente con The Unity Council para apoyar la celebración anual del Día de los Muertos en el Distrito Fruitvale de Oakland”, dijo la representante principal de marketing de BART, Jill Buschini, quien supervisa el programa de asociación externa de BART. “Es un honor colaborar en este evento cada año, no solo por las tremendas contribuciones de The Unity Council a la comunidad de Fruitvale, sino también por la forma en que esta preciada tradición une a las personas. La celebración honra a los seres queridos y encarna la riqueza cultural que resuena tanto entre los residentes como entre los visitantes. “Con la creciente popularidad del evento, tomar BART es una alternativa conveniente y ecológica al automóvil, lo que hace más fácil para todos disfrutar de los murales y las festividades”. 

Acerca de The Unity Council 

The Unity Council es una organización de desarrollo de equidad social dedicada a mejorar la calidad de vida, las oportunidades económicas y educativas, y la salud y seguridad de las comunidades de bajos ingresos. The Unity Council se estableció en 1964, durante el movimiento por los derechos civiles, por un grupo de miembros de la comunidad que querían asegurar la representación política de la comunidad latina. Los programas de la organización y la estrategia de desarrollo comunitario basada en criterios geográficos ahora se centran en construir un vecindario económicamente vibrante, físicamente atractivo y habitable para la comunidad de Fruitvale, independientemente de la afiliación étnica o el origen nacional. En la actualidad, TUC atiende a más de 11,000 clientes anualmente en cinco idiomas en las siguientes áreas de programas: educación de la primera infancia, tutoría juvenil y desarrollo de liderazgo, servicios de empleo, capacitación para la preparación profesional, vivienda y estabilidad financiera, servicios para personas mayores, vivienda asequible y desarrollo de vecindarios, y eventos artísticos y culturales. 

Acerca del vecindario y Fruitvale Transit Village 

El pueblo Lisjan Ohlone, que prosperó en la región mucho antes de la llegada de los colonos europeos en 1769, son los habitantes originales del territorio de Huchiun. Su cultura rica y vibrante tiene raíces profundas en la tierra que llegaría a ser más conocida como la vibrante ciudad de Oakland. 

En el siglo XIX, el área que rodeaba la estación Fruitvale de BART tenía una identidad diferente: "Fruit Vale". Este nombre se le dio al vecindario debido a sus exuberantes y abundantes huertos de albaricoques y cerezos. Los abundantes árboles frutales que adornaban esta zona no solo ofrecían sustento, sino que también añadían belleza natural y encanto al paisaje, que desde entonces se ha convertido en un próspero centro urbano conocido por su diversa y rica historia. 

Hoy en día, es un vecindario vibrante y una de las principales zonas comerciales de Oakland. Fruitvale es aclamado como uno de los distritos más diversos de Oakland. Sus residentes han dicho que la diversa comunidad cultural del distrito lo convierte en un lugar ideal para vivir y criar a los hijos. La mayor concentración de la población latina de Oakland reside en Fruitvale, y el distrito alberga algunos de los eventos culturales más populares de Oakland y International Blvd es un importante corredor comercial y gastronómico. Fruitvale también está compuesto por un 25% de personas de diversos orígenes asiáticos y un 10% de personas negras. 

Fruitvale Village, creado por The Unity Council a principios de la década de 2000, es un modelo nacional de comunidades habitables. Ubicado en el corazón del vibrante vecindario de Fruitvale, Fruitvale Village es un desarrollo de uso mixto con espacios comerciales privilegiados, oficinas, una escuela secundaria, un centro para personas mayores y apartamentos. Fruitvale Village está adyacente a la estación Fruitvale de BART, la cuarta estación más concurrida del sistema y la novena más transitada, y un activo centro de AC Transit, lo que convierte a la propiedad en un Desarrollo Orientado al Tránsito (TOD) de renombre internacional. Las plazas peatonales que recorren Village albergan mercados de agricultores semanales y espacios para eventos y son un excelente lugar para sentarse y disfrutar del sol. 

Sobre los artistas 

Senay “Refa One” Alkebulan es un nativo de Oakland que ha sido fundamental en el desarrollo del género innovador conocido como “Aerosol Art” (Spray Can/Style Writing). La refinada caligrafía HipHop de Refa está inspirada en una tradición cultural que se origina en el movimiento artístico del metro de la Ciudad de Nueva York. Una vida dedicada a la cultura HipHop y a la organización política le ha proporcionado a Refa una exitosa carrera como muralista profesional, ilustrador, activista y educador artístico. Su trabajo se ha exhibido en todo Estados Unidos y en varios países de Europa y el continente africano. Refa One es actualmente el director de AeroSoul, una organización internacional de artistas del aerosol de la diáspora africana, que transforma el paisaje visual del mundo africano. 

Cece Carpio es una artista, educadora y organizadora comunitaria multifacética cuyo trabajo está profundamente arraigado en la justicia social y el empoderamiento cultural. Con experiencia en pintura mural e instalaciones de creación de entornos de arte público, las obras de arte vibrantes y dinámicas de Carpio a menudo exploran temas de ascendencia, resiliencia y liberación colectiva. Como inmigrante indígena, pinta a personas comunes que han sido invencibles para compartir su próspera presencia y mostrar la dignidad y el poder de su existencia. A través de sus murales, talleres y proyectos comunitarios, Carpio crea espacios para el diálogo, la curación y la celebración, inspirando a otros a comprometerse con la justicia social y provocar el poder de su imaginación. Su arte sirve como una poderosa herramienta para contar historias y resistir, desafiando las narrativas dominantes e imaginando futuros más inclusivos y equitativos.  

Jet Martinez es un artista con sede en Oakland conocido por crear obras de arte vibrantes que combinan las tradiciones del arte popular mexicano con la estética contemporánea. Originario del pequeño pueblo costero de Tuxpan, Veracruz, México, y criado en Cuernavaca, Morelos, Martinez se inspira en las ricas tradiciones de cerámica, tejido y bordado de su cultura nativa, animando la arquitectura rígida de los entornos urbanos con patrones ornamentados y formas abstractas. A través de sus pinturas y murales, Martinez evoca un diálogo multicultural que explora las consistencias de la cultura visual a lo largo del tiempo. El trabajo de Martinez se puede encontrar a nivel local y global. Está orgulloso de llamar a Oakland su hogar y es un padre dedicado y esposo de su colega artista Kelly Ording. 

Favianna Rodriguez Giannoni es una artista interdisciplinaria, estratega cultural y emprendedora radicada en Oakland. Su arte y su práctica abordan la migración, la justicia de género, el cambio climático, la equidad racial y la libertad sexual. Su trabajo se centra en la alegría y la curación, al tiempo que desafía mitos arraigados y prácticas culturales dominantes. Las asociaciones creativas de Favianna incluyen empresas como Ben & Jerry's, Spotify, Old Navy y Playboy Magazine. Ha realizado una serie de encargos de arte público a gran escala con la Ciudad de San Francisco y el Parque Nacional Presidio. Su estilo característico encarna la perspectiva de un artista latino estadounidense de primera generación con raíces afro-latinas que creció en Oakland, California, durante la era de la guerra contra las drogas y el nacimiento del Hip Hop. 

Evelyn Orantes ha pasado más de dos décadas creando experiencias centradas en la comunidad en museos y centros de encuentro cultural. Su trabajo celebra la singularidad y los puntos en común dentro de las comunidades, mediante la colaboración, el diseño centrado en el visitante y métodos participativos. Ella co-crea proyectos con grupos comunitarios, educadores, artistas y líderes culturales, con el objetivo de servir a audiencias multilingües y diversas. A la Sra. Orantes le apasiona conectar instituciones con líderes culturales, académicos y artistas. Desarrolla estrategias que involucran a las comunidades, evalúan sus necesidades y las alinean con los recursos institucionales, fortaleciendo las relaciones y llevando el arte y la cultura a nuevos espacios.